In this episode, we dive into what how expectations around revenue generation is influencing customer success managers and their practice globally. Is revenue generation part of your KPI in Customer Success?

Alaina & JD discuss why more than 70% of Customer Success professionals we surveyed uses this Customer Management Software.

What are the alternatives, and what do we look out for when implementing a new software tools to help you be efficient in your customer time-to-value?

On this episode, we invite Marloes van de Ven, ASEAN & India Manager for Customer Success at Autodesk, to furnish us with the value conversation behind engaging early in the customer lifecycle.

In this episode, we discover how one-to-many programs are being implemented now, and the tools & innovation that will shape the future of scaled Customer Success.

Audrey Liu, Customer Success Manager at Statista, shares with us the programs, software, and experiments that she works with to implement personalised touch points in the tech-touch customer segment.

In Series 2, we endeavour to study the trends of Customer Success with Product-Led Growth in the first episode.

Momo Ong, Founder at HeadsUp, gives us his experience and perspective of how success professionals can leverage product-led growth to deliver greater value to customers.

We thank our guests for being on our show for Series 1, and our listeners for your support and feedback. Want to know more about what Alaina and JD are up to next? Listen to our final episode to find out!

What do Disneyland and Customer Success have in common?

Josephine Yeo joins JD and Alaina on this episode of SuccessAF to discuss the keys to successful stakeholder management.

We celebrate International Women's Day on March 8th, 2021, with Yee Huang. From her experience in Customer Success and Technology, she shares about what #choosetochallenge means to her. In addition, Alaina and JD commit to their challenges to enable diversity and inclusion in the year ahead.

How do you bring it all together as a Customer Success Manager, and execute on the ubiquitous Success Plan? We discuss the key factors that make differentiates between a good and an excellent success plan.