What immediate benefits do certifications bring to Customer Success Managers? JD and Alaina ponder how Customer Success certifications may help in this episode of SuccessAF.

What skills and experience do you think are the best fit for Customer Success? JD and Alaina share their thoughts and experience in this episode of SuccessAF.

Gabriel Lim, CEO of Saleswhale, joins JD and Alaina to discuss a CEO’s perspective on why and when companies need a Customer Success function.

What do you think? When should a business establish the Customer Success function? Do startups really need Customer Success?

In our final episode for the year, Alaina & JD celebrate this season's holidays with some gifting ideas.

Thank you for spending 2020 with us. We wish you a Merry Christmas & a Happy New Year!

In this episode of SuccessAF, JD and Alaina discuss approaches to Customer Onboarding to achieve time-to-value and minimise customer churn. What is your experience with Customer Onboarding?

JD and Alaina are joined by Ian Chiang, Account Executive at Gitlab for his perspective on finding synergies across Sales and Customer Success and partnering for better customer outcomes.

Customer Success is a new business function that is expanding its footprint within the software space. One of the challenges as a new business unit is to define its roles and responsibilities, whilst ensuring that the core tenets are not waivered.

In this episode, we hear from three other customer success professionals; Gerald, Olivia, and Rahul, about their definition of customer success, and how it brings value to the business.

Welcome to SuccessAF! This Customer Success podcast series will explore a variety of Customer Success topics and challenges. In these short, insightful discussions and interviews we will also explore multicultural nuances that influence Customer Success offerings.