How do we keep the human touch in services that are being automated using artificial intelligence? Service Design veteran Stefan Moritz also talks about the need for a new perspective on scaling and how we need to move from storytelling to storydoing.

----------------------------------------

EPISODE GUIDE

4:18 - First encounter with Service Design.

6:22 - How can we be superhuman?

13:19 - What if scaling was possible?

22:04 - Storydoing…

30:04 - Expert Tip: Do and reflect!

32:44 - Big Question: What can we do to reduce fear?

----------------------------------------

MORE EPISODES

Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow