Pete Silvestri has a discussion with Mike about the CPG Supplier implications of on-shelf availability and out of stocks.  

Pete spent his entire career with Procter & Gamble in both Sales and Operations.  As he finishes his incredible career with P&G in retail operations, Pete spends time with Mike to discuss the CPG supplier implications of OSA including: What role does a CPG supplier like P&G have in delivering OSA to their company?  What are the major causes of Retail OSA issues and what can a CPG supplier do about it? What is the importance of data to deliver alerting for 3rd party coverage?

Myron Burke sits down with Mike about the retailer implications of on-shelf availability and out of stocks.  Myron spent 18 years with Walmart and Sam’s Club both in the U.S. and international and now is a consultant leading retail technology initiatives for the industry.  

Myron provides listeners prospective about the retailer implications of out of stocks. Why is it so difficult for a retailer to deliver and maintain OSA? What are the issues on exposing retailer on hands for BOPIS customers? What are the implications of retail theft and store operations to maintain on hand accuracy?

Dr. Bill Hardgrave - President at the University of Memphis - joins Mike about the BOPIS implications of on-shelf availability and out of stocks.  

Bill provides us prospective about the customer implications of out of stocks for retailers as it relates to BOPIS. How confident are retailers in exposing on hands to customers for BOPIS? Are they hiding inventory from their customers? Is there a difference between and OSA at the shelf (disappointed customer) vs. a BOPIS failure (refund required) to the customer?

Andy Murray sits down with Mike about the customer implications of on-shelf availability and out of stocks.  Andy is a former executive at P&G, Saatchi and Saatchi X and recently retired as the Chief Marketing Officer of Walmart ASDA. 

Andy provides us prospective about the customer implications of out of stocks for retailers.    What customer choices are made when a retailer is out of stock from a brand switching point of view? Why is OSA is important for both brick and mortar shoppers and Buy Online Pick Up in Store (BOPIS) shopping.   

We are excited to introduce Season 2 of the SCMRC Supply Chain LEAD Podcast, being hosted by Mike Graen and focusing on the Retail Supply Chain Initiative (RSCI), a strategic partnership initiative of the SCMRC. 

The goal of this initiative is to surface the challenges and opportunities of on shelf availability (OSA), focusing on the concepts, tools, and technologies driving retail OSA. OSA is important for both brick and mortar shoppers and Buy Online Pick Up in Store (BOPIS) shopping. Season 2 will feature a dynamic guest list of retailers, CPG suppliers, solution providers and industry leaders to drive collaborative efforts and advance learning within the industry. 

What does the North Carolina State Wolfpack have to do with the SCM industry? Find out in this podcast episode with Kathryn Fair, head of the customer supply chain with Unilever. Listen as she shares her insights on how the pandemic has accelerated industry trends such as e-commerce, direct-to-consumer, and digitization, and how agility and resiliency will be key differentiators as SCM leaders navigate the future.

In this episode of the SCMRC LEAD Podcast, Donnie Williams sat down with Matt Connolly, Vice President of Global Operations at Clorox. Matt shares some incredible insights into the culture of innovation at Clorox, how they adapted during the pandemic, his beliefs on successfully managing the omni-channel supply chain, and how collaboration will become increasingly important within the industry. As he states it “When we as a profession can figure out how to work across company boundaries, it’ll be amazing what we can get done.”

Mark McEntire joins the SCMRC LEAD Podcast to discuss the renaissance of technology in supply chain, and how Transplace serves customer needs by delivering what they want the most: speed, innovation, actionable insights, visibility, and continuous improvement.