Two years ago, everything changed with the onset of the Covid-19 pandemic and truly, the world will never be the same. Now, two years later from those massive adjustments, morale could still be an issue. How can we as managers help boost morale and support the team during trying times?

Today's guest is Linda McCarthy, one of 2022 VHMA Emerging Leaders. She started as an assistant in 2003 and has worked her way into the management role at Cats Corner in Oxford Connecticut. She brings to us some great actionable tips and strategies to keep spirits lifted in the practice even when days are hard.

Show Notes:

[1:58] - Linda's practice is still strictly curbside which makes things continue to be a bit stressful.

[3:00] - People have been able to adapt and now flexibility is the norm.

[4:18] - As many practices are adapting again to let clients in the building, there's more adjustment for teams to make.

[6:15] - Linda shares some strategies to boost morale during particularly rough days.

[8:14] - There are a lot of things that are unpredictable everyday.

[9:20] - Acknowledge emotions and need for space.

[11:03] - Attendance can be a struggle during trying times.

[13:51] - One solution to knowing attendance issues during Covid is to overstaff.

[14:47] - Bring team members together to discuss issues.

[16:05] - We all have things in common. Get to know everyone to help build morale.

[17:53] - Connections don't always happen organically. Managers need to put some energy into team building.

[18:15] - Bonusly is a great app for supporting morale.

[19:36] - There's a chain reaction in recognizing team members.

[20:18] - Gas prices being up is a stressor for employees.

[21:30] - Remember that employees spend 40 hours a week with each other. Personal problems might come into play as we are all human.

[22:49] - Part of the manager's job is to praise and lift others up. Have a plan.

Thank you for listening. Remember you are not in this alone. Visit our website for more resources.

Links and Resources:

• VHMA Web Page

• VHMA Coronavirus Resources
• VHMA Facebook
• VHMA Twitter
• VHMA on Linkedin
• Cat's Corner Veterinary Hospital on Facebook
• Linda McCarthy on LinkedIn