Survey Booker Sessions

In this week's episode, we are speaking with Dan Drogman from Smart Spaces!   In part one, we're discussing what is a Smart Building or a digital twin?   

Dan Drogman is a software development entrepreneur and CEO of Smart Spaces. He provides leading owners and developers of real estate with smart building solutions.

Smart Spaces enables building owners to add an extra dimension to their services via its internet of things cloud-based platform, smartphone app and digital twin, giving clients 360-degree engagement with and control of their office environment. From a secure automated entry system with Apple Wallet functionalities, to control of lighting and heating, and connecting with the office concierge, the technology is revolutionising the role of the traditional building owner and occupier.

In part 1, we cover:

📊 Optimising workplace environments for people and energy efficiency

🏰 Smart building technology and its benefits

🔋 Smart building technology and energy efficiency.

🧑‍🤝‍🧑 What is a digital twin and what uses does it have

📉 Smart buildings, AI, and data analysis

In part three, of this week's episode with Hilary Grayson, we're discussing the importance of sustainability in surveying and the advice given to customers.  Hilary joined Sava in 2003 and is now a Director focusing much of her time on the development of new qualifications.  Following a degree in Estate Management at Southbank Polytechnic (now LSBU), Hilary qualified as a General Practice Surveyor in 1983 leading her to work for private consultancies in London and Bromley Council before joining RICS at Great George Street. She joined Surveyors and Valuers Accreditation Ltd which was later acquired by NES Ltd (now Sava). At Sava, she went on to set up the original assessment centre and created the Diploma in Residential Surveying and Valuation.

In part 3, we discuss:

🌱 How the diploma program has evolved to include more sustainability-focused content

🏦 Increasing importance of considering the EPC (Energy Performance Certificate) in the valuation process

🏗️ The lack of renewable technologies in new builds,

🎒 The availability of small CPD modules on sustainability

💦 The importance of small, practical changes in addressing climate change

🧑‍🏫 The importance of educating property users on how new materials and technologies work (e.g. heating panels)

In part TWO, of this week's episode with Hilary Grayson, we're discussing how to attract new candidates to your business. 

Hilary joined Sava in 2003 and is now a Director focusing much of her time on the development of new qualifications.

Following a degree in Estate Management at Southbank Polytechnic (now LSBU), Hilary qualified as a General Practice Surveyor in 1983 leading her to work for private consultancies in London and Bromley Council before joining RICS at Great George Street. She joined Surveyors and Valuers Accreditation Ltd which was later acquired by NES Ltd (now Sava). At Sava, she went on to set up the original assessment centre and created the Diploma in Residential Surveying and Valuation. 

In part two, we cover: 

🗞️ The importance of marketing and sales processes to attract new blood into the surveying profession

🎓 What a typical graduate looks like / is there one?

👋 How to attract new graduates to your practice

🫶 How to support and train new graduates

✅ The benefits of graduates who come from non-property backgrounds

Plus more...

In this week's episode, we are speaking with Hilary Grayson from Sava! 

In part one, we're discussing how to decide if surveying is for you and what to consider before you do. 

Hilary joined Sava in 2003 and is now a Director focusing much of her time on the development of new qualifications.

Following a degree in Estate Management at Southbank Polytechnic (now LSBU), Hilary qualified as a General Practice Surveyor in 1983 leading her to work for private consultancies in London and Bromley Council before joining RICS at Great George Street. She joined Surveyors and Valuers Accreditation Ltd which was later acquired by NES Ltd (now Sava). At Sava, she went on to set up the original assessment centre and created the Diploma in Residential Surveying and Valuation.

In part 1, we're discussing

😍 The importance of having a genuine interest in property

🏡 The benefits of caring about how a building is used and who uses it

🫶 Guidance and support in making an informed decision 

👪 Understand the commitment you're making and the need for support networks

👀 The realities of shadowing, GDPR and insurance

Plus much more...

In PART 3 of this week's episode, we speak with Christine O'Rourke from RICS about what Alternative Dispute Resolution (ADR) is in surveying.  

Across the three parts of this episode, we are discussing how professional conduct, complaints handling and dispute resolution are tied together and how they are positive tools for helping you provide a great service.    

Christine develops professional conduct, ethical and competence standards. This uses her experience of working with different professions, regulatory casework, analysing information and making and communicating difficult decisions to support members of RICS and regulated firms in delivering high standards of service and responsible business.   

In Part 3 of this episode, we discuss:

😠 What is ADR?

⚖️ Does it include legal representation?

⚠️ What happens at the outcome?

🏆 How many ADR cases are found in favour of the firm?

💰 Why ADR is free for the customer

📣 Ways to avoid complaints in the first place

In PART 2 of this week's episode, we speak with Christine O'Rourke from RICS about why a good Complaints Handling Process is important.

Across the three parts of this episode, we are discussing how professional conduct, complaints handling and dispute resolution are tied together and how they are positive tools for helping you provide a great service.  

Christine develops professional conduct, ethical and competence standards. This uses her experience of working with different professions, regulatory casework, analysing information and making and communicating difficult decisions to support members of RICS and regulated firms in delivering high standards of service and responsible business. 

In Part 2 of this episode, we discuss:

🤝 Which parties the CHP applies to in a transaction

📚 The benefits of a two-stage complaints handling procedure 

😡 What does a good CHP contain?

🧩 Should you keen complaints handling internal or use external help as an SME

💭 Reframing complaints as opportunities for amicable outcomes 

✅ The importance of checking facts

In this week's episode, we speak with Christine O'Rourke from RICS. In Part 1, we discuss what is professional conduct in surveying. 

Across the three parts of this episode, we are discussing how professional conduct, complaints handling and dispute resolution are tied together and how they are positive tools for helping you provide a great service.  

Christine develops professional conduct, ethical and competence standards. This uses her experience of working with different professions, regulatory casework, analysing information and making and communicating difficult decisions to support members of RICS and regulated firms in delivering high standards of service and responsible business. 

In this snippet from Part 1 of this episode, we discuss:

🧑‍🏫 What professional conduct is

📰 Keeping up to date with new rules and regulations 

👂  The process of putting together professional conduct rules 

🤖 The importance of tech providers and professionals working together to understand AI and its applications in surveying

👍 Involving someone trusted in bigger decisions making to help maintain professional conduct

In part 3 of this week's episode, we speak with Sarah Worthington and Shane Pither from Select Car Leasing.

In Part 3, we are discussing if you should lease or buy your next car.

Select Car Leasing is one of the UK's largest independent specialists for car and van leasing. Established in 2004, we have now supplied lease vehicles for over 15 years to thousands of customers across the UK. 

In part 3 of this episode, we discuss:

⏰ The realities of charging times for EVs

🔌 The challenges and realities of accessing charging infrastructure

🏠 Solutions for accessing charging points when at home

⛽ Will hydrogen take over or is electric here to stay? 

🚕 Transition options such as hybrids

🧑‍⚖️ Legislation changes affecting cars

In this week's episode, we speak with Sarah Worthington and Shane Pither from Select Car Leasing.

In Part 2, we are discussing what is the future of the electric car market? 

Select Car Leasing are one of the UK's largest independent specialists for car and van leasing. Established in 2004, we have now supplied lease vehicles for over 15 years to thousands of customers across the UK. 

In part 2 of this episode, we discuss:

🚙 Electric vehicle leasing 

👛 Salary sacrifice benefits 

📱 Leasing vs. buying cars in the UK with uncertain technology advancements.

🚐 Combustion vs electric vs hybrid

🛻 Second-hand market for EV leasing

In this week's episode, we speak with Sarah Worthington and Shane Pither from Select Car Leasing.

In Part 1, we are discussing what the realities of electric cars are in the 2020s.  Select Car Leasing are one of the UK's largest independent specialists for car and van leasing. Established in 2004, we have now supplied lease vehicles for over 15 years to thousands of customers across the UK.

In Part 1 of this episode, we discuss: 

 📏 Understanding your mileage when considering an EV

🔌 The level of choice available with EVs

🚗 The realities of range anxiety

🔋 How to charge most efficiently

🪫 How often do people actually run out of charge

♻️ Battery recycling