In this episode, we'll explore practical techniques for managing customer complaints, the importance of a service recovery process, and provide practice scenarios to hone your skills.

. In this episode of Survive, we will explore strategies to build rapport and trust with customers, identify opportunities for upselling and cross-selling, and discuss the ethical aspects of these sales techniques. 

This episode will equip you with techniques for active listening, handling difficult interactions, and strategies for de-escalation. 

This guide will explore customer expectations, common customer needs, and strategies for effectively empathizing with customers to meet those needs. 

In this episode, we'll explore the significance of customer service, the core components that make it outstanding, and practical scenarios to guide you through the dos and don'ts of customer interactions.

In this episode, we'll delve into the intricacies of regulatory compliance and safety protocols, exploring their significance, common challenges, best practices, and the advantages of being well-versed in these areas. 

In this episode, we will delve into the intricacies of inventory management, ordering processes, cash handling procedures, and register operations. 

In this episode, I'll introduce the topic of convenience store operations for assistant manager trainees and assistant managers.  

In this episode, I talk about who I am, what C-Store Center is, who it is for, and how it is meant to work.