This episode is all about the Comms Assistant (CA) position. What is a CA? Why do you need one in your life? When should you be considering hiring one? Steve advises a CA to be sourced early on and he details exactly why a CA is an essential member of your team.

 

KEY TAKEAWAYS 

 

• A Comms Assistant is a gatekeeper between you and any incoming information be it e-mail, social media messaging like Instagram or Facebook, instant messaging like WhatsApp and SMS, or even voicemail or old fashioned post.  
• There is only a small percentage of this flow of information that urgently needs attention or action by you. Your CA will filter all of the data and make sure you only receive all that which is pertinent .
• Your CA will ensure your clients and other messages receive a reply in a timely fashion, setting a reasonable expectation for an action on their request. 
• As the role expands and the CA becomes familiar with your systems and organisation, they can then assign tasks appearing via communications to the appropriate member of your team. A task management app can be utilised  and your CA can input all those actionable communications to assign them to the correct staff in the correct timeframe.
• Set up rules for all the different types of communications and within a few weeks your CA will be fully able to circumnavigate you with unnecessary messaging.

 

BEST MOMENTS 

 

‘Have somebody, a gatekeeper, between you and all of that noise.’

‘The main role that I see the person having, especially in the early days, is that they literally get rid of all the rubbish that comes in.’

‘Every problem that comes in to your inbox that you look at will take your attention away from the thing that you should be doing that day.’

‘We do this by bringing those messages into our task management app. We have a systemized method for doing this. We know how they are assigned priorities, who they’re assigned to, if there’s any actions that need to be done before we pass things over and then making sure those are chased up, and then the person is replied to in an appropriate time frame.’

 

VALUABLE RESOURCES

Facebook Group: https://www.facebook.com/SystemsAndOutsourcing/ 

Website: https://systemsandoutsourcing.com/welcome-1 

YouTube: https://www.youtube.com/c/drsteveday   

The RIGHT Assistants For Your Business by Dr Steve Day  http://bit.ly/sys-10

 

ABOUT THE HOST

Steve used to be a slave to his business but when he moved to Sweden in 2015, he was forced to change the way he worked. He switched to running his businesses remotely and after totally nailing this concept he decided to spend his time helping other small business owners do the same. Steve’s been investing in property since 2002, has a degree in Computing, and worked as a doctor in the NHS before quitting to focus full-time on sharing his systems and outsourcing Methodology with the world. He now lives in Sweden and runs his UK-based businesses remotely with the help of his team of Filipino and UK-based Virtual Assistants.

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