Systems Rehab | Client Experience Systems for Service Providers

Welcome to the podcast! If you're a coach, service provider, creative, or consultant feeling overwhelmed by managing your clients, you're in the right place. Today, we’re diving into how to map out an effective client workflow for your service-based business. We’ll break down what a client flow is, why it’s crucial for your success, and how a few small tweaks can help you earn more. Plus, I’ll guide you through the 5 key stages of a client flow that works. No matter the client management software you choose, these tips are easy to implement and designed to simplify your business. Let’s get started!
 

Resources:
Client Flow Worksheet HERE
HoneyBook Discount *30% (not 50%) - Grab Discount Here

🎙️ABOUT THE HOST

Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease. 

➡️WAYS WE CAN WORK TOGETHER

🌿 5-Star Client Experience CRM Build
A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE

🌿 Client Experience Accelerator
A 90-minute 1:1 strategy session with a personalized roadmap to optimize client systems and workflows. Ideal for service providers who want clarity and structure. LEARN MORE

🌿 Client Experience Systems Tune-Up
A targeted review to refine your current systems, boost efficiency, and fix gaps in processes. Best for service providers looking for a quick, actionable update. LEARN MORE

VISIT MY WEBSITE YOURSYSTEMSPRO.COM

♥️LET'S STAY CONNECTED 

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter or Threads.

🌿Follow me on YouTube AND watch the video version of the podcast episodes, @KenniquaLewter

Send Me A Text!

If you’re a service provider and you want some hands-on support to get your business systems set up and running smoothly, I have something that might help. My Client Experience Accelerator is a 90-minute strategy session where we tackle your biggest client experience bottleneck, clarify your next steps for systems, and create a clear action plan so your business can run more efficiently. Go to YourSystemsPro.com

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Give HoneyBook A Try!
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!

Let's Work Together
Here to simplify, streamline, and elevate your business!

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

 Is your client journey helping your business grow—or holding it back? In this episode, I’m breaking down 3 simple steps to improve your client journey and sharing an example to help you apply these strategies to your service-based business. Whether you’re struggling with onboarding, follow-ups, or keeping your process organized, this episode will give you actionable tips to create a smooth, stress-free experience for both you and your clients. Tune in to start streamlining your workflow and wow your clients every step of the way!

 

🎙️ABOUT THE HOST

Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease. 

➡️WAYS WE CAN WORK TOGETHER

🌿 5-Star Client Experience CRM Build
A done-for-you HoneyBook CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE

🌿 Client Experience Accelerator
A 90-minute 1:1 strategy session with a personalized roadmap to optimize client systems and workflows. Ideal for service providers who want clarity and structure. LEARN MORE

🌿 Client Experience Systems Tune-Up
A targeted review to refine your current systems, boost efficiency, and fix gaps in processes. Best for service providers looking for a quick, actionable update. LEARN MORE

VISIT MY WEBSITE YOURSYSTEMSPRO.COM

♥️LET'S STAY CONNECTED 

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter or Threads.

🌿Follow me on YouTube AND watch the video version of the podcast episodes, @KenniquaLewter

Send Me A Text!

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Give HoneyBook A Try!
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!

Let's Work Together
Here to simplify, streamline, and elevate your business!

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

On this episode of Getting Over The Hump Podcast, I chat with Jese, an event-planning veteran with 14 years of experience. Jese shares her journey through the highs and lows of entrepreneurship, offering invaluable insights into overcoming challenges, building a successful team, and thriving in the dynamic event planning industry. Whether you're an aspiring event planner or a seasoned pro, this episode is packed with inspiration and practical advice to help you turn roadblocks into wins.
 

Guest Social Media and Contact
Jese Gary website greeneyedambition.com
IG @greeneyedambition
YouTube: @greeneyedambition

Calls to Action:

• Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
• Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
• Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
• Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.

Send Me A Text!

Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started. 

Give HoneyBook A Try!
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!

Let's Work Together
Here to simplify, streamline, and elevate your business!

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Episode Summary:
I’m diving into a powerful “aha” moment about why I’ve never felt truly accomplished as an entrepreneur. If you’ve ever felt the same—especially as the year comes to a close—this is for you. I’ll share the insight that changed my perspective, what I’ve realized about success, and the steps I’m taking to shift my mindset and stay focused moving forward. Let’s get over the hump together!


Calls to Action:

• Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
• Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
• Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
• Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.

Send Me A Text!

Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity

Give HoneyBook A Try!
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!

Let's Work Together
Here to simplify, streamline, and elevate your business!

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Episode Summary:

In this episode, Kenniqua talks about 5 mistakes service-based businesses make during client onboarding. Let's talk about processes, systems, and templates to help make your client onboarding run more efficiently.

Ready to streamline your leads, onboarding, offboarding, and everything in between. I love using HoneyBook! Want to give HoneyBook a try, save 30% off a new subscription. Grab The Deal Here! 

Send Me A Text!

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Give HoneyBook A Try!
I love HoneyBook! Save time & boost your client experience—get 30% off with my link!

Let's Work Together
Here to simplify, streamline, and elevate your business!

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Overview

From Layoff to Thriving Virtual Assistant Agency with Tonisha Stalnaker. In this episode of Getting Over The Hump Podcast, we welcome Tonisha Stalnaker, founder and CEO of SVS, an operational system support agency. Tonisha shares her unconventional journey from being laid off multiple times to unintentionally creating a thriving business. She provides insightful advice on business management, team dynamics, client interactions, and overcoming challenges.

Guest Social Media and Contact
Tonisha can be found at https://stalnakervs.com/
IG @stalnaker_vs
YouTube: @workwithsvs

Calls to Action:

• Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
• Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
• Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
• Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.

Send Me A Text!

Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started. 

Let's Work Together
Here to simplify, streamline, and elevate your business!

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Episode Summary:
In this episode, Kenniqua dives into five actionable steps to improve your website traffic and conversion rates. Treating your website like a "living thing" that needs regular updates is crucial for success.

Grab the Super Simple SEO 12-Page Checklist


Tools Mentioned:

• Tiny PNG:
• For compressing images to maintain quality while reducing loading times.
• Google Analytics:
• To track website traffic and understand user behavior.
• ChatGPT:
• To assist in creating engaging content.

Calls to Action:

• Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
• Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
• Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
• Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.

Send Me A Text!

Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity

Let's Work Together
Here to simplify, streamline, and elevate your business!

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Episode Summary:

In this episode, titled "How to leverage YouTube as a Service-Based Business" Kenniqua takes a deep dive into the strategies for growing a service-based business using YouTube. Often, entrepreneurs and solopreneurs face challenges with visibility on platforms like Instagram, TikTok, and Facebook. This episode focuses on leveraging YouTube, the second-largest search engine, to create influential and engaging content that attracts your ideal clients.

Key Insights:

• Why YouTube for Service-Based Businesses:
• Targeting Your Ideal Client:
• Setting Goals Beyond Views:
• Consistency and Value
• Practical Tips for YouTube Success:
  • Basic Equipment
  • Content Optimization
  • Adaptation Over Batching

Turn YouTube Into A Client-Attraction Machine That Works 24/7 (Live Masterclass Replay). Grab It Here! 

Calls to Action:

• Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
• Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
• Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
• Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.

Send Me A Text!

Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started. 

Let's Work Together
Here to simplify, streamline, and elevate your business!

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Episode Summary: Streamline Your Business Operations with these 4 System Types. In this episode of the "Getting Over the Hump Podcast," host Kenniqua Lewter dives deep into how solopreneurs and small teams can streamline their business operations by implementing effective systems. She shares her insights and personal experiences to help entrepreneurs manage mundane tasks, client interactions, invoicing, and more while staying inspired and motivated.

Calls to Action:

• Check out our FREEBIES (ie. Client Journey Roadmap, Website Content Planner, HoneyBook Starter Guide, and more to take your service-based business to the next level. Visit Here.
• Subscribe to "Getting Over the Hump Podcast" for weekly episodes.
• Want to work with Kenniqua, Book a 30-Minute Coffee Chat. HERE
• Follow Kenniqua's YouTube channel, KenniquaJ for more insightful content focused on system strategy and entrepreneurship.

Send Me A Text!

 Get your client process automated and organized with my Done-for-You Full HoneyBook Setup. Book now—spots open at the beginning of each month! YourSystemsPro.com/HoneyBook

Book a Free 20-Minute Clarity Call and I’ll help you identify the #1 system or tech gap holding you back and what to do next. Go to YourSystemsPro.com/Clarity

Let's Work Together
Here to simplify, streamline, and elevate your business!

Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.