Episode #18: Meet Sam Suiter, owner of Kai coffee in Hawaii.
Sam was born into hospitality, his family owned the Honolulu Coffee Company. One of the first specialty coffee venues in Hawaii, which now has over 40 locations.
After the family sold the company, he decided to stay on as director of retail operations, where he oversaw expansion, systems and training.
5 years later he knew it was time to go out on his own, so along with his wife Natalie, they opened their first store in downtown Honolulu. Then, opening up at the Hyatt and onto his third location which is also a roastery in the Alohilani hotel.
He was ready to sign his 4th lease then Covid-19 hit. This is where he learnt to keep his dream and his business alive during such unprecedented times.
The reason why I wanted to reach out to Sam was because every time I visited his venues, when we travelled to Hawaii, the service and culture was always amazing. I was so interested to find out how he has managed that with 3 stores.
Sam lives and breathes hospitality and this is such a great episode for anyone wanting to open their own venue.