Table Service

Join host Jordan Hooker and Ian Storm - CX/EX Strategy Leader & Director of Strategic Solutions at Aspect Software, as they discuss building Employee Experiences that lead to high-quality Customer Experiences.

Want to connect with Ian? Find him on LinkedIn: https://www.linkedin.com/in/ian-storm/

Want to learn more about Aspect Software? https://www.aspect.com/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Yetto Co-Founders Brian Levine and Garen Torikian, as they discuss creating a support tool built by support practicioners for support practicioners. 

Want to connect with Garen? Find him on LinkedIn: https://www.linkedin.com/in/gjtorikian/

Want to connect with Brian? Find him on LinkedIn: https://www.linkedin.com/in/brian-a-levine/

Want to learn more about Yetto? Yetto.app

Want to join Support Driven? https://www.supportdriven.com/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Nate Brown, Head of Education and Enablement at Metric Sherpa and Co-Founder of CX Accelerator, as Nate digs into driving value for your team and your customers, becoming a Servant Challenger, and more,

Want to connect with Nate? Find him on LinkedIn: https://www.linkedin.com/in/cxaccelerator/

Want to learn more about Metric Sherpa? https://metricsherpa.com/

Want to join CX Accelerator? https://www.cxaccelerator.com/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Rachel Wu, Senior Manager of Technical Support at Iterable, as Rachel digs into the world of premier support offerings.

Want to connect with Rachel? Find her on LinkedIn: https://www.linkedin.com/in/rachelewu/

Want to learn more about Iterable? Visit https://iterable.com/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Customers & Culture founder Brandon Owen, as Brandon breaks down how companies can drive a better employee experience (and thus a better customer experience!); what growing a forest teaches us about customers success; and how to be a leader that creates space for your team to grow.

Want to connect with Brandon? Find him on LinkedIn: https://www.linkedin.com/in/brandon0wen/

Want to learn more about Customers & Culture? Visit https://www.customersandculture.com/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Karen Chao, Chief Product Officer at Flowspace, as Karen shares about her journey in product management, the integration of AI in product development, and the evolving landscape of customer experience. They discuss the importance of partnerships between product and support teams, the future of work with AI, and how to foster a culture of excellence within organizations. Karen shares valuable insights for new leaders and emphasizes the importance of taking ownership of one's career and professional growth.

Want to connect with Karen? Find her on LinkedIn: https://www.linkedin.com/in/karen1chao/

Want to learn more about Flowspace? Visit https://flow.space/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Andrew Carothers, a true veteran and thought leader in the world of Customer Experience (CX). Andrew is a CCXP certified CX executive and a founding member of Cisco System’s groundbreaking CX function.

Join us as Andrew shares his wealth of knowledge and experience, diving into critical topics that are shaping the future of how businesses interact with their customers.

In this episode, you'll learn about:

The Power of AI in CX: Discover practical applications of Artificial Intelligence to enhance customer journeys and drive better outcomes. Andrew shares his perspective, drawing from his experience at Cisco.

Human Connection in a Digital World: Explore strategies for maintaining a personal and empathetic touch in an increasingly digital-first environment.

Effective Leadership and Team Motivation: Gain valuable insights into leading and inspiring CX teams to achieve excellence.

Building the Digital-First Experience Customers Want: Understand the key elements of creating seamless, intuitive, and engaging digital experiences that meet and exceed customer expectations.

Want to connect with Andrew? Find him on LinkedIn: https://www.linkedin.com/in/andrew-carothers/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Luke Jamieson, CX Evangelist at Operata and globally recognized thought leader in customer experience, as they discuss the future of contact centers and CX.

Want to connect with Luke? Find him on LinkedIn: https://www.linkedin.com/in/luke-jamieson/

Learn more about Luke? Check out https://www.lukejamieson.live/

Find out more about Operata: https://operata.com/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Neil Travis, Head of Customer Experience at the Academy to Innovate HR and founder of Growth Support, as they discuss scaling support from day one and beyond, along with Neil's 3 Domains Framework.

Want to connect with Neil? Find him on LinkedIn: https://www.linkedin.com/in/neal-travis/

Learn more about Growth Support: https://www.growthsupport.io/

Neil's 3 Domains Framework: https://www.growthsupport.io/blog/domains-framework

The Academy to Innovate HR: https://www.aihr.com/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Rob Dwyer, a contact center pro, VP of Customer Engagement at Happitu, podcast host, and customer experience thought leader, as they dig into topics like improving customer surveys, choosing and implementing the right technology, and some insights into getting the most value from AI. 

Want to connect with Rob? Find him on LinkedIn: https://www.linkedin.com/in/j-robert-dwyer/

Learn more about Rob's with Happitu: https://happitu.com/

Listen and subscribe to Rob's podcast, Next in Queue: https://www.youtube.com/@nextinqueue

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.