Table Service

Join host Jordan Hooker and Conor Pendergrast, a veteran customer support and success leader as they discuss how to navigate the AI revolution. How should leaders be thinking about the tools? And how should organizations incorporate them into their workflows? Listen to hear more!

Want to connect with Conor? Find him on LinkedIn: https://www.linkedin.com/in/conorpendergrast/

Learn more about Conor’s B2B consulting work: https://www.customersuccess.cx/

Sign up for Conor’s daily newsletter: https://www.customersuccess.cx/daily

Interested in testing our Conor’s new roadmapping product? https://www.customersuccess.cx/ai-roadmap (mention Table Service when you sign up!)

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Nino Cavanecia, a seasoned expert in customer experience and the CEO of SwiftCX as they discuss Nino's approach to creating scalable and effective customer service solutions. The conversation delves into the evolution of customer support technology, the role of AI, and the importance of evaluating AI tools critically. Nino shares insights about SwiftCX's mission to empower support teams and enhance customer experiences through innovative technology.

Want to connect with Nino? Find him on LinkedIn: https://www.linkedin.com/in/ninocavenecia/

Learn more about SwiftCX: https://www.swiftcx.com/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and Support Leader Dan Allen, as they discuss empowering Support Teams through AI & Beyond.

Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound.

Connect with Dan Allen on LinkedIn: https://www.linkedin.com/in/danielallen1990/

Support Driven Community: https://www.supportdriven.com/

Connect with Jordan Hooker on LinkedIn: https://www.linkedin.com/in/jordanhooker

Join host Jordan Hooker and Healthcare Support Tech veteran Mark Hollis, as Mark walks us through the evolution of support technology in healthcare startups. Providing over two decades of overview, we will explore healthcare startups and technology that has driven their growth.

Want to learn more about Mark? You can find him on LinkedIn:https://www.linkedin.com/in/hollismark/

Want to connect with Jordan Hooker? FInd him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Resources mentioned during the episode: Elion Health - https://elion.health/ Health IT platform for fantastic product reviews and webinaires on Customer Experience. The founder, Bobby Guelich, also has a valuable email newsletter.

Out-of-Pocket - https://www.outofpocket.health/ Danielle Poreh combines her UC Berkeley PHD in Engineering with a stand-ups approach to demystifying healthcare CX, Tech, and Call Centers 101. CS Lab,

Sophi Conti - https://www.linkedin.com/in/sophie-conti/ -Sophi Conti facilitates annual Customer Service Labs in San Francisco and brings together CX leaders and Product visionaries. Table Service is presented by Tavolo Consulting and hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker and marketing maverick Jason Anello as Jason discusses his work in experience strategy, emphasizing the importance of customer experience design for businesses. Jason explains how customer journey mapping can help companies understand and optimize their interactions with customers. He also introduces the concepts of choice architecture and micro-hospitality, illustrating how small details can significantly enhance customer experiences.

Want to learn more about Jason Anello? You can find out more at Janello.com.

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker

Table Service is presented by Tavolo Consulting and hosted by Jordan Hooker. Music by Epidemic Sound.

Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses building companies, processes, and products that customers love with Matt Beran, host of the Ticket Volume Podcast and Product Marketer for InvGate.

Want to hear more from Matt? Find him on LinkedIn: https://www.linkedin.com/in/mattberan/or by email at [email protected]

Want to connect with Jordan Hooker? Find him on LinkedIn: Https://www.linkedin.com/in/jordanhooker

Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses AI and Customer Experience with the Co-Founders of Syncly, Alex Hong and Joseph Lee.

Want to learn more about Syncly? Visit Syncly.app

Want to connect with Jordan Hooker? https://linkedin.com/in/jordanhooker

Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses breaking silos and driving value across the customer lifecycle with Lara Barnes, veteran customer success leader and winner of the 2024 Outstanding Woman in Customer Success Award.

Want to hear more from Lara? Find her on LinkedIn: https://www.linkedin.com/in/larakelly/

Want to connect with Jordan Hooker? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker