What do you do when a buyer makes a request? It can be easy to quickly say, “Sure, I’ll do that,” and give them whatever they want. However, Hamish Knox has a far better strategy that will get everyone to what they want faster. In this episode of Negotiations Ninja, Hamish tackles all things buyer requests, including understanding why they’re making a request and how to hold them accountable. 

Outline of This Episode

• [1:39] Learn more about Hamish Knox
• [2:20] What to do when a buyer makes a request
• [7:47] Understanding why a buyer makes a request 
• [12:14] How to hold buyers accountable
• [17:13] Does the “relationship” only exist in your head?
• [19:14] A good relationship is a profitable relationship
• [20:45] Handling culture shifts when people retire
• [22:58] How to approach virtual discussions

Resources & People Mentioned

• Accountability the Sandler Way
• The Full Funnel Freedom Podcast

Connect with Hamish Knox

• Sandler Training
• Connect on LinkedIn

Connect With Mark

• Follow Negotiations Ninja on Twitter: @NegotiationPod
• Connect with Mark on LinkedIn
• Follow Negotiations Ninja on LinkedIn
• Connect on Instagram: @NegotiationPod

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