Michelle Hartmann, Director and Owner of South Broward Research, speaks with David Unger, Director of Operational Excellence and Site Payment Lead at Merck, about tackling clinical research site payment delays. David shares how Merck identified and addressed key challenges in their payment processes, leading to more timely payments and improved site satisfaction. Hear how Merck implemented various strategies including system upgrades, process simplifications, and better communication with sites. Learn how your organization can strive for continuous improvement and collaboration to enhance site payment efficiency.