This episode was taped during the time of social and political distress in the USA in the latter part of 2020 thru the beginning of 2021.  Political stress because of talk about an election tampering, that was apparently unfounded.  The protesting due to several incidents in recent months and years, concerning black men and women being killed by law enforcement officers that were sworn in to protect and serve the community. Apparently had become vigilantes, that were being caught on camera, committing the crimes they were supposed to be protecting the people from.

A Social Media Presidency that caused much racial tension to become more visible through all the world.  The underlining of what once was hidden was given a platform to be expressed and in many cases, in what appeared to have little or no consequences.

This episode is to open a door for communication that could possibly lead to cooperation and true interaction between all Americans and set a foundation for true, equality.  There is much passion is in my voice during this episode and I put off posting this for several months.  I transferred it to this platform and allowed it to just sit here for a moment as I debated the positive and negative comments and feelings it may stir.  I am aware that the views will be confrontational and there will be people divided with this episode.  For myself personally, I am tired of the front, I want people to be genuine in their dialog.

The ancestors of most people of color, were captured, removed from their home land.  They were separated in ships, with strangers from various tribes and demographics throughout Africa, but mores on the West Coast of the Continent. The separation was deliberate to keep the captured from being able to communicate with one another to cause and prevent a possible uproar or mutiny with their captures as they traveled for weeks and months on crowed ships to a land they knew not.  If you are a real reader of your bible, you would know that this was not quite incidental, but we will leave that for another talk.

The interesting thing to me, if America or "the New Land" as it was once referred to, is a country full of immigrants.  Yet, most white Americans have great pride is calling it "their" home.  With such a large genealogy of their heritage, from many European Countries, how could you call this your home, when you, just like the rest of us are transplants?  The main difference is the black man came here unwillingly.  I have become quite fascinated about the history of the people of color, my people, or should I say, broken history of the people of color.  The Black American, desires a seat at the table.  I will leave my opinion about that alone as well for further Podcast.  As for now, let the dialog begin.

Are you receiving the customer service you are entitled or are you accepting lack lustered customer service as the normal?

I guess you could say that most of my career has been about customer service. In fact, in many of the occupations I have been on the front line. From being a Bus Operator, Mail Carrier, Restaurant Manager, Senior Customer Service Representative in a walk-in office, Insurance Agent, Car and Furniture Salesperson. This is not to mention my career on the phones in a customer service and collections, in banking and Public Utility. I have always strived to give superior customer service in some pretty heated confrontations while having to deliver, not so pleasant and desired information. Hey, I guess it is just in my blood.

Delivering the type of service, I have strived to deliver and even having executives of the organizations, I represented, coming to me personally and introducing themselves and telling me of their observation of such service, has given me the acknowledgement of a "Job Well done."

Well, you can say because I give it, I expect it in return, I think this is just fair.  Even when I encounter a representative that is not giving the best service, I give them an opportunity to turn the tide and end in a positive note.  But what about the ones that you have attempted to give the benefit of the doubt and they still don’t change?  Do you feel that the customer service you receive is meeting or failing the grade?  This is an open forum and your opinions, comments and suggestions are encouraged.  Let’s get a dialog about Lack Luster Customer Service in this 2-part episode.

Share with a friend and let’s get the conversations going.  Use the link below to get into the discussion!

https://anchor.fm/takeitfromtim/message

Communication is as old as creation.  As centuries have passed and technology has advanced,  we seem to do less in verbal communicating.  With the invention of the first phones, then mobile phones, smart phones, the internet and SMS texting, we tend to spend more time communicating on our devices and less time communicating verbally.  Technology has taken away the warm vocal communications from many families and replaced it with cold, impersonal texting. Some families are sending messages to one another in the same house, not to mention, in the same room.  Pretty silly, right?

What happens when this communication in not received in the manner it was intended.  Although we now have Emojis to convey emotions, its is not the same as hearing voice inflections when directly communicating with one another.  Sometimes ALL CAPS could mean, pay attention, what I am saying is important, or it could alert the recipient of displeasure with something within the conversation.  Other times, it simply just mean, the other party just forgot to remove the cap lock.  Emotional sending and receiving of information can be cloudy in the age of technology.  

In this Podcast Episode, I will discuss how important it is to remember that the typewritten word, or in this case, texting is not always the best form of communicating.  Sometimes, its important to take your message back to the verbal basics and reconnect to mankind.

Independent thinking has become a minority traveled pathway to happiness and fulfilled living.  Men and women worldwide have put their independent thoughts on a dusty shelf and taken up the dismal footsteps of the majority.  Many have been living a true life of "SIMON" says and are drifting through life following others into a ditched reality.  

Are you ready to wake up and to start taking control of your own life?  Well, to do so, you will have to do something you may be a little uneasy about doing, and that's becoming a "minority".  You get one life to live, well at least to our knowledge.  Why continue to follow the blind when you can have 20/20 vision as a self affirming minority in the collective world, full of Majoritarianism.