For association boards who remain unconvinced, Donna and Brett outline how technology can remove some of their administrative burden, streamline daily operations, and even improve community-wide communication.

This conversation focuses on online voting capabilities and custom association websites, digging into the mechanics of virtual voting systems and how best to make their adoption successful, what to expect from your software provider and who handles issues and questions, the dangers of a stale community website and what kind of information should be included on an engaging one, how to address questions of fraud and security in a virtual environment, and so much more. Also highlighted: the cost-effectiveness that even a hybrid model of voting (incorporating paper and digital) can offer, and how that service can be applied to all agenda items requiring community member input (elections, material alterations, amendments, reserve funding, etc.). 

BONUS: Using your association website as a central communication hub and digital library can help your community survive the next unexpected weather event without missing a step!

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Although intended to empower people with physical or emotional disabilities, service animals can create quite the conundrum for no-pet and pet restricted communities. If your board is struggling to provide reasonable accommodations for all community members – those with disabilities requiring service/support animals and those with animal phobias or allergies – and balance these competing interests in communal spaces - pools, elevators, and lobbies - this is the episode for you!

Donna and JoAnn outline why no-pet or pet restricted communities MUST have an enforceable clause in their governing documents and enforce it equally and objectively. The conversation covers how the law differentiates between a service/support animal and a pet, whether the ADA or Fair Housing Act applies, what types of animals can shoulder service responsibilities, how to evaluate the legitimacy of a request for service animal accommodation, how to recognize the red flags of fraud, and so much more. BONUS: Get an overview on how to navigate the HUD complaint process. 

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Is your community association’s operating budget realistic and appropriate? Do you have properly funded reserves? Ever wonder if all those budget footnotes are really important? Are you sure that your association's incidental revenue – laundry, rental units, transfer fees, etc. – doesn't jeopardize its non-profit status?

If you’re looking for clarity on these questions and a host of others, Donna and Nicole invite you to join them for a little community association money management myth-busting. This rapid-fire conversation combines practical guidance, years of experience, and a deep appreciation for the responsibilities that all community association boards shoulder. BONUS: Get the inside scoop on how to interview and determine the right accounting firm to support your community association.

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In our inaugural episode, Donna and James explore the guiding principles that define his approach to serving the community association industry. The duo also discuss keys to success for board members and managers alike, touch on trends in property management, weigh in on self vs. professionally managed models, advocate for transparency between management companies and community association boards, and so much more. BONUS: Discover what James considers to be his superpowers and how sharing those gifts motivates him every day. 

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