Frank Bolz is threatened with transfer from the Hostage Negotiation Team when a young drifter robs a bank in Greenwich Village, demanding the release of Patty Hearst.

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Intense bonds can form between hostages, hostage takers, and negotiators. The most notorious example of this process occurred during a 1973 bank robbery in Sweden that inspired the term "Stockholm Syndrome."

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When an ex-cop turned TV reporter is asked to negotiate at a bank robbery, he learns how quickly things can go wrong

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When madman goes to a pizzeria asking for a box to hold his shotgun, the NYPD tracks him back to his apartment. In the shootout that follows, a cop is trapped inside, caught in the crossfire between the gunmen and his brother officers

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When a man claiming to have a bomb takes over an office in the World Trade Center, the NYPD's Hostage Negotiation Team weighs the risks of using outsiders and go-betweens to negotiate.

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As nights pass without progress in the hostage siege in South Jamaica, an angry crowd threatens to riot. Meanwhile, Frank Bolz has to negotiate with his own bosses, who don’t believe that his psychological approach will work

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In the wake of a racially-charged shooting by a police officer that rocked the city of New York, the HNT tries to save the life of a child held by a three-time killer with a .357 Magnum in South Jamaica, Queens

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Though the Hostage Negotiation Team was created in anticipation of high-profile terrorist incidents, it proves its worth in handling domestic crimes with some very complicated family dynamics

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The successful conclusion of the siege of John and Al’s was a rare bright spot for the NYPD in early 1973, when crime was soaring and the department’s reputation had been battered by scandals uncovered by the Knapp Commission. Later that spring, Frank Bolz created the Hostage Negotiation Team. We join the team for unprecedented access as Harvey Schlossberg describes the types of criminals who take hostages and how psychology can be used to peacefully resolve a crisis.

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As hours pass at John and Al’s without a breakthrough, intermediaries are brought in to help ease the tension, but one of them has a hidden agenda of his own. When the hostage takers announce that everyone inside will die before they surrender, one of the hostages devises an escape plan

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