“We are basically in the top performing MSPs,” says Ahmed Mahmood, President Ocean Solutions. “We've been growing somewhere between 70 and 150% over the past four or five years. We're staff of about 18 employees now, and we support about 4,500 users across the entire country here. We have clients all over the US. We have some clients with international presence and our focus on cybersecurity and our focus on taking on the responsibility completely of our clients not just kind of break fix or certain tasks in most cases.” Ahmed will join Aida Keehner, CEO of Atruent and Marlo Alexander Owner, Bosque IT on the upcoming MSP Panel Discussion at TEBO. In this podcast we get a look at that panel, and some insights on how Ocean Solutions is achieving success as an MSP.

“Now you all of a sudden need to understand a lot more than a single industry you are in,” says Ahmed. We learn that MSP success today means being on top of the niche markets, verticals or other defined industries, that your MSP serves. Ahmed discusses how he has guided his company to growth. “I would encourage everybody, and I look forward to meet everyone that is going to have the time to meet us at TEBO. It's going to be nice interactive discussion panels. We're trying to give back to the community… Our job is trying to also get our community to work together to improve and help each other.

About the Panel

Managed Service Providers (MSPs) often face complex and challenging discussions with their clients and internally within their organizations. Here are some of the most difficult topics we might tackle during this panel discussion.

Client Expectations and Satisfaction: Managing client expectations, especially when they are unrealistic, and ensuring high levels of satisfaction can be challenging. This often involves difficult conversations about what is feasible and the potential trade-offs involved.

Security Threats and Compliance: Addressing cybersecurity threats, compliance with regulations (like GDPR, HIPAA), and managing risk can be particularly challenging. MSPs need to stay ahead of emerging threats and ensure their clients are protected while navigating complex legal requirements.

Staffing and Resource Allocation: Discussions about staffing levels, resource allocation, and managing internal workloads can be challenging, especially if there's a mismatch between client demands and available resources.

Mergers and Acquisitions (M&A) for Managed Service Providers:

Financial Health: Evaluating the financial stability and performance of potential M&A targets.

Operational Compatibility: Assessing how well the operations, systems, and cultures of the companies align.

About Ahmed Mahmood

Information technology leader experienced in architecture deployments, system design deployments, and complex project management. Expertise in current Microsoft systems, wired and wireless network designs and implementation engineering with innovative approaches to security while utilizing best practices as an essential part of every venture. My diverse assignments as a VCTO and senior systems engineer have provided me an unparalleled practical advantage whether troubleshooting a minor issue or reshaping a high-capacity server environment.