We put a bow on 2020 and welcome the new year with James Thom, Chief Product Officer at Vertafore. James' industry knowledge runs wide and deep, and he's offering great, unvarnished advice for success in 2021. 

Last year brought numerous challenges and opportunities to adapt and pivot, and with that came a surge in tech-enabled solutions throughout the industry. This year is about capitalizing on that surge of technology and making the best of it long-term. 

Rick and James talk about: 

Big takeaway from 2020 (3:50)

Themes and trends for agencies in 2021 (10:30)

The 3 most important tech solutions for any agency (20:00)