📣 Exciting Announcement! 🎉

Hey everyone! I am thrilled to share the latest episode of the Stacked⁠⁠ podcast with you all! 🎙️ In this episode, we had the pleasure of chatting with Jon Wilson, the Senior Vice President of EMEA at Deputy.

🌍Here are three key takeaways from our conversation:

1️⃣ The Importance of Employee Experience: Jon shared his insights on the future of employee experience and how it should be a top priority for businesses. He emphasised the need for genuine passion and real connections with employees. Jon believes that this kind of attitude should be reflected in the technology we use to support our workforce.

2️⃣ Recognising the Value of Frontline Workers: The COVID-19 pandemic highlighted the crucial role played by frontline workers in our lives. Jon discussed how they often operate in the background, but their contribution is essential for a functioning society. He expressed his admiration for Deputy's focus on building resources and tools for these workers, in addition to their commitment to helping businesses become more efficient and save time and money.

3️⃣ The Power of Personal Connections: Jon's decision to join Deputy was influenced by his conversations with Silvija Martincevic, the CEO of Deputy. He emphasised the importance of building personal connections and shared his positive experiences working with Sylvia during their time at Groupon. This personal connection, combined with Deputy's mission to empower both businesses and workers, resonated deeply with Jon.

I highly recommend tuning in to this episode to gain valuable insights into the future of work and the significance of employee experience. You can find the episode on our podcast platform or visit our website for more details.

🎙️ Exciting News! 🎉

I am thrilled to announce that we have a brand new episode of our podcast available for you to listen to! In this episode, we had the pleasure of speaking with Nicolas Ferrary UK MD at Brigad, a platform that is revolutionising the future of hospitality. 🍽️

Here are three key takeaways from this insightful conversation:

1️⃣ Blended Workforce: Brigad believes in the power of a blended workforce, where businesses can combine their existing employees with freelancers to create a flexible and dynamic team. This approach allows businesses to tap into specific skills and expertise when needed, providing them with the agility to adapt to changing demands. It's all about finding the right people for the right job at the right time. 💼

2️⃣ Meaningful Connections: Hospitality is all about connections, and Brigad understands the importance of fostering meaningful connections between businesses and freelancers. By facilitating these connections, Brigad creates opportunities for both sides of the platform. Freelancers can take control of their lives and showcase their skills, while businesses can access top talent and enhance their operations. It's a win-win situation! 🤝

3️⃣ The Future of Hospitality: Brigad has been making waves in the UK market for the past five years, and they are just getting started. With a strong focus on the UK market, Brigad aims to continue expanding its reach and impact. They have already gained the trust of thousands of businesses and have a network of 10,000 freelancers on their platform. The future looks bright for Brigad as they continue to revolutionise the way hospitality businesses operate. 🌟

I hope you find these takeaways as fascinating as I did! This episode provides valuable insights into the evolving landscape of the hospitality industry and the exciting possibilities that lie ahead. 🌐

To listen to the full episode and dive deeper into the conversation, head over to our podcast platform. Don't forget to subscribe and leave a review to show your support! 🎧 Tune in here 👇

The Stacked⁠⁠ podcast is brought to you by ⁠Redcat⁠, Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.

Thank you for tuning in, and stay tuned for more exciting episodes coming your way soon! 🎙️✨

#PodcastEpisode #HospitalityIndustry #BlendedWorkforce #MeaningfulConnections #FutureOfHospitality #Brigogne #Insights #SubscribeNow

🎙️ Exciting news! 🎉I'm thrilled to announce the release of our latest episode on the Stacked⁠⁠ podcast! 🔬In this episode, we had the pleasure of speaking with Hugo Op den dries, Head of UK partnerships at Piggy. 🐷🇬🇧 Hugo shared some incredible insights and three key takeaways that I want to share with you all. So grab a cup of coffee ☕ and get ready to dive into the world of technology and loyalty programmes!🔑 Takeaway 1: Start Small and Collect Customer Information Hugo emphasised the importance of starting small when implementing a loyalty programme. He advised listeners to focus on collecting and organising customer information. This allows businesses to gain valuable insights and build a strong foundation for their loyalty initiatives. Whether you're a small cafe or a multi-site group, this approach can help you kickstart your loyalty programme and make data-driven decisions.🔑 Takeaway 2: Integrations Are Key Integrations play a crucial role in maximising the potential of loyalty programmes. Hugo highlighted how seamless integrations with POS systems and order and pay platforms can enhance the overall customer experience. He also mentioned that the quality of integrations has improved over time, making it easier for businesses to access and leverage these integrations. So, if you're looking to level up your loyalty game, exploring integrations should be on your to-do list!🔑 Takeaway 3: Baby Steps and Onboarding Hugo shared valuable advice for businesses that have struggled with implementing loyalty programmes. He suggested taking baby steps and having clear conversations during the onboarding process. By starting with small, achievable goals, businesses can gradually build momentum and iterate on their loyalty strategies. Hugo also emphasised the importance of seeking feedback and knowledge from experts in the field, like the team at Piggy.I hope you find these takeaways as insightful as I did!

🎙️ Exciting news! 🎉

In the latest episode of the Stacked⁠⁠ podcast, we dive deep into the world of technology and innovation in the hospitality industry. 🍽️📲

We are joined by Matt Taylor CEO, at Opsyte. Matt talks is through his journey from operations where he grew frustrated with the tools at hand to Opsyte as it is today and their latest release Insytes, their new AI-driven reporting engine.

Opsyte is built by hospitality experts, a suite of solutions for both front and back of house. We create customer-focused, market-leading technology for the hospitality sector.

Here are three takeaways from this episode that you won't want to miss:

1️⃣ The Power of Real-World Recommendations: One thing that has remained constant in the hospitality industry is the power of personal recommendations. As operators, they believe in the value of connecting with trusted colleagues and friends who have hands-on experience with different technologies. It's a reminder that sometimes the best advice comes from those who have been there and done that!

2️⃣ Innovation in Opsyte: Opsyte specialise in streamlining operations for multi-site groups, such as cafe groups, casual groups, and QSRs. Despite being in the industry for over a decade, they highlighted the continuous need for innovation and staying relevant. Opsyte constantly iterates and builds new tools to meet the evolving needs of operators. It's fascinating to see how they balance efficiency and growth while keeping their finger on the pulse of the industry.

3️⃣ Building for the Operators: The conversation highlights the importance of understanding the needs and goals of operators in the hospitality industry. By listening to their challenges and aspirations, tech companies like Opsyte can iterate and innovate to create solutions that truly make a difference. It's a reminder that the best ideas often come from those who are on the ground, working tirelessly to deliver exceptional experiences to their customers.

Don't forget to subscribe and leave us a review if you enjoy the episode. Your feedback means the world to us! 🌟

Happy listening, and stay tuned for more exciting episodes coming your way soon! 🎉

🎙️ Exciting News! New Episode Alert! 🎉Hey everyone! I am thrilled to announce that we have just released a brand new episode of the Stacked⁠⁠ podcast, and it's packed with some incredible insights and discussions. 🚀In this episode, we had the pleasure of welcoming Brent-Stig Kraus, Chief Revenue Officer at SEVENROOMS , to the show. Brent shared his expertise and shed light on some fascinating topics that are sure to leave you inspired and informed. Here are my top three takeaways from this episode:1️⃣ Loyalty is the Key: One recurring theme throughout our conversation was the importance of loyalty in today's business landscape. Brent emphasised how loyalty programmes need to evolve and become an ecosystem that works seamlessly across various touchpoints, from drive-throughs to gift vouchers. It's not just about offering rewards; it's about creating a personal attachment to the brand that keeps customers coming back for more.2️⃣ The Pandemic as a Catalyst for Change: The COVID-19 pandemic has not only changed consumer behavior but also accelerated the adoption of technology in restaurants. Our guests discuss how this shift has forced operators to rethink their strategies and embrace innovative solutions. It's fascinating to see how technology is both a blessing and a potential barrier to success in this industry.3️⃣ Joining the Dots: One recurring theme throughout the episode is the need for a comprehensive system that connects all the dots. Restaurants want everything in one place, from marketing to reservations, to streamline operations and improve the overall customer experience. Our guests share their insights on how they are working towards this goal and helping restaurants take ownership of their data and experience.So grab a cup of coffee, find a cosy spot, and tune in to the latest episode of the Stacked⁠⁠ podcast. You can listen to it on our website or on your favourite podcast platform. And don't forget to let us know your thoughts and insights after listening. We love hearing from our amazing community! 🗣️Thank you for your continued support, and stay tuned for more exciting episodes coming your way. Until then, keep toasting to all things tech! 🍞🔌

🎙️ Exciting news!
We have just released a new episode of the Stacked podcast, and it's a must-listen for anyone interested in the intersection of technology and customer experiences in the hospitality industry.
In this episode, we had the pleasure of speaking with Adam Castleton CEO at Startle Music, and Melanie Fulker Chief Customer Officer at Startle Music, a company specialising in curating music for brands. Here are three key takeaways from our conversation:
1️⃣ Background music is more powerful than we think. Adam emphasised that background music has been undervalued in the industry, but it can make or break an experience. By bringing expertise and technology to the field, brands can create memorable and spectacular experiences for their customers. This highlights the importance of paying attention to the details, such as the ambiance created by the right choice of music.
2️⃣ Understanding human behaviour in environments: Startle Music approach goes beyond simply aligning music with a brand. They focus on understanding how businesses want people to feel and behave when they visit their establishments. By curating music that elicits specific emotions and behaviours, they have a direct impact on revenue as well as creating a long-lasting positive customer experience. This approach highlights the potential for businesses to leverage the study of human behaviour to achieve their objectives.
3️⃣ Balancing personal preferences with customer preferences: One challenge in the hospitality industry is finding a balance between personal preferences and what customers want. Melanie discussed the temptation for staff to play their own music choices, assuming that everyone will enjoy it. However, Startle Music platform offers solutions to manage this by providing a curated selection of music that caters to both staff and customer preferences. This demonstrates the importance of finding a middle ground that satisfies both the personal tastes of staff members and the desires of customers.
Overall, this episode sheds light on the often-overlooked role of background music in shaping customer experiences. If you're in the hospitality industry or simply interested in the power of music in influencing behaviour, this episode is a must-listen! 🎧🍽️
The stacked podcast is brought to you by Redcat, Manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.
You can download your copy of "The world’s first behavioural science book specific to retail and hospitality. Wield the power of behavioural science biases to give your atmosphere an edge with market-leading insight, written and produced by Startle."
https://lnkd.in/eMrWJSZp
 #PodcastEpisode #HospitalityTech #BackgroundMusic

🎙️ New Episode Alert! 🎧

Hey there,Stacked⁠⁠ community! I'm thrilled to announce the release of our latest podcast episode, where we dive deep into the world of hospitality tech and customer care. In this episode, we had the pleasure of chatting with Michael Enslin from Lightspeed Commerce, and he shared some incredible insights that I can't wait to share with you all.

Here are three key takeaways from our conversation:

1️⃣ Genuine Connection is Key: Mike emphasised the importance of genuinely connecting with people, and taking inspiration from the hospitality industry. He highlighted that customer care is not just a department within a tech product but a mindset that can revolutionise businesses. By prioritising proper customer care, it becomes less about being the fastest or the sexiest and more about building authentic relationships with customers.

2️⃣ Solving Problems and Making Decisions: Mike shed light on the significant amount of time and effort dedicated to solving problems and helping businesses make informed decisions. This highlights the value of tech solutions that not only streamline operations but also provide support and guidance when it's most needed. It's all about empowering businesses to navigate challenges and make the best choices for their growth and success.

3️⃣ The Power of the Ecosystem: Mike discussed the power of integrating various tech products seamlessly to create a unified experience for both businesses and customers. LightspeedHQ, along with other integrated products, is working towards providing a cohesive ecosystem that feels like one cohesive solution. This integration allows businesses to enhance their operations, improve customer experiences, and ultimately thrive in the ever-evolving tech landscape.

I hope these takeaways pique your interest, and I encourage you to listen to the full episode to gain even more valuable insights from Michael Enslin. You can find the episode on our website or your favorite podcast platform.

The Stacked⁠⁠ podcast is brought to you by Redcat, The Hospitality IT platform that enables you to manage multiple sites across POS, Online Ordering, Loyalty Apps, Kitchen Management, and Virtual Brands with a single system.

As always, I'd love to hear your thoughts and engage in a meaningful discussion about the topics covered in this episode. Feel free to comment below or reach out to me on LinkedIn. Let's keep the conversation going and continue simplifying the way we buy and manage hospitality tech together!

#PodcastEpisode #HospitalityTech #CustomerCare #EcosystemIntegration #TechSolutions #BusinessGrowth #AuthenticConnection

I had the pleasure of chatting on the latest episode of the Stacked⁠⁠ podcast with Zal Dordi, Chief Commercial Officer at Slerp. We had a great chat in BrewDog Waterloo and here are some of the highlights!

Here are my three key takeaways from the episode:

1️⃣ Customer Obsession: Zal emphasised the importance of being customer-obsessed, just like successful companies such as Amazon and DoorDash. Understanding what your customers want and need is crucial for building a successful business. At Slerp, they focus on helping restaurants own their online ordering and delivery channels, enabling them to provide a better experience for their customers.

2️⃣ Building a Restaurant E-commerce Platform: Slerp is not just another marketplace or aggregator. They are a tech company that specialises in building e-commerce platforms for restaurants. By providing online ordering functionality, loyalty programmes, and CRM systems, Slurp helps restaurants engage with their customers directly and build their brand.

3️⃣ Mobile Ordering and Repeat Orders: Mobile ordering is on the rise, with over 80% of orders being placed through mobile devices. Slerp's innovative features, such as the "press pay" functionality, make it easy for customers to repeat their orders quickly. This convenience, combined with loyalty programmes, helps restaurants drive repeat business and build customer loyalty.

Overall, this episode highlighted the importance of customer-centricity, the need for specialised e-commerce platforms in the restaurant industry, and the power of mobile ordering and repeat orders. If you're in the hospitality tech space or a restaurant owner, I highly recommend giving this episode a listen!

This week Chris talks with Rachel Masing, People Director at ETM Group.

The podcast episode highlights the importance of technology in enabling time-saving and engagement in the hospitality industry. The guest speaker discusses how utilising technology can lead to significant time savings, which in turn can result in increased efficiency and productivity.

One aspect of time-saving discussed in the podcast is the ability of technology to streamline processes and automate tasks. By implementing tech solutions such as internal communication platforms and employee management systems, businesses can reduce the time spent on manual administrative tasks. This allows employees to focus on more value-added activities and frees up their time to engage in tasks that bring them gratification.

Moreover, technology can also facilitate better communication and collaboration within the organisation. The guest speaker mentions the use of internal comms platforms that enable employees to interact with each other and share information across different venues and brands. This helps create a sense of community and breaks down silos, allowing employees to have a broader overview of the business and feel more connected to the company as a whole.

In terms of engagement, the podcast highlights how technology can enhance employee engagement through features like reward and recognition systems. By creating specific channels for shout-outs and tagging employees, businesses can foster a culture of appreciation and recognition. This not only boosts employee morale but also encourages greater engagement with internal communication platforms.

Furthermore, technology can also contribute to customer engagement. The guest speaker mentions the use of software solutions that allow for a more personal tone when interacting with employees. This can help create a more engaging and enjoyable experience for both employees and customers, ultimately leading to increased customer satisfaction and loyalty.

In conclusion, the podcast episode emphasises the significant role that technology plays in enabling time-saving and engagement in the hospitality industry. By leveraging data and implementing tech solutions, businesses can streamline processes, improve communication, and enhance employee and customer engagement. Ultimately, this can lead to increased efficiency, productivity, and overall success in the industry.

The Stacked⁠⁠ podcast is brought to you by Redcat. The Hospitality IT platform that can manage multiple sites across POS, online ordering, loyalty apps, kitchen management, and virtual brands with a single system.