Background: A big issue with vaccine distribution today is little consistency – some people are going to other states in order to get vaccinated faster, not to mention the inability to easily reach your pharmacy’s regular customers with information that’s important to them.

Challenge: This presents challenges for pharmacies (as well as doctor’s offices and hospitals) as there are:

Record call volumes

Patient confusion

Misinformation

Challenges ensuring patients keep appointments for vaccinations

Solution: Technology solutions can offer easy:

Voice mail, e-mail and texting of information to help eliminate confusion

Proactive outreach to vaccine candidates to schedule appointments

Pre-vaccine appointment communications

Educational follow-up after first vaccine appointment

For more background on this topic, TalkDesk just released a new Vaccine Administration Solution:

https://www.businesswire.com/news/home/20210126005286/en/Talkdesk-announces-Small-Business-Lending-Solution-and-Talkdesk-Vaccine-Administration-Solution-to-support-COVID-19-relief-and-recovery

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