Due to recent events, the workforce has now moved to a remote platform. 

Many companies are asking their team members to work from home, is your business prepared to do so if necessary? 

During this episode of TechTalk Detroit, Chuck and Brian discuss: 

• Artificial intelligence (AI) as a service (03:55)
• How businesses are using artificial Intelligence (05:20)
  • Different CRM system’s implementing artificial Intelligence
  • How artificial Intelligence helps when it comes to project management  
• How you can use artificial Intelligence to help with your daily tasks (08:35) 
• How security platforms are using AI to increase network security (09:28)
• How chat bots can your customer service team (10:58)
• How the information technology industry can benefit from using automation (11:30)
  • Ticket creation
  • Automate tasks that level 1 technicians typically are assigned to complete 
• What is the importance of automation? (14:00)
• How to begin automating processes (15:24)
• The increase of mobile apps (15:55)
• Why you should consider implementing mobile apps for your small business (19:11)
• Data analytics and tracking (21:46)
• What are some benefits for an MSP to track data analytics? (22:30)

Microsoft SharePoint is a web-based collaborative platform.

Join Chuck Lobert & Brian Spurgeon as they discuss:

What is Microsoft SharePoint?

Why Should Businesses Consider Using SharePoint?
Microsoft SharePoint offers a number of key features and benefits:

• Centralizing Resources In A Shared Platform
• User-Friendly
• Easy File Access
• All Your Data Secured in One Place
• More Efficient Workflow, Day By Day
• Fully Compliant Design
• Easily Automated Business Processes

What’s The Difference Between OneDrive And SharePoint?

When Should You Use Microsoft SharePoint?

When Should You Use OneDrive?

Click here to learn more.

With each step your business takes to becoming a more developed and profitable operation, you need to be sure that your IT systems can support its growth. Given how important technology is today, you need to integrate your business planning with IT planning – they really should be one and the same.

Arranging one-off consultations with IT companies is inconvenient and expensive, but without the right knowledge, your technology may fail to meet the requirements of the next stage of your company.

During this episode, Chuck and Brian discuss:

What Is A CIO?

What Does A CIO Do?

• Business Continuity
• Consultation On Cloud Tech and Other Emerging Trends
• Optimal IT

Why Doesn’t Every Business Have A CIO?

Click here for more information

Every successful IT operation has one thing in common: strategy

Years of working with multiple organizations across several industries have taught our team one thing – no two businesses are alike. That means you need an annual technology plan that is strategically aligned with your distinct requirements to help you achieve real success in business.

During this episode of TechTalk Detroit, Brian & Chuck discuss:

What Is An IT Plan?

What Are The Benefits of Having an IT Plan?

• Drive productivity, efficiency, and competitiveness.
• Save you money in wasted time and effort.
• Enhance collaboration and communication.
• Keep you on track to achieve your business goals.
• Show you opportunities to further optimize business processes.
• Identify and mitigate cybersecurity vulnerabilities.

What Should Your IT Plan Consider?

• Cybersecurity posture
• Hardware requirements 
• Line of business software
• Technology support
• Training & conferences 

Click here for more information 

Have you put off your Windows upgrade?

You’re way past due – all support for Windows 7 and Server 2008 ended on January 14, 2020. This means that Microsoft will no longer offer patches or security updates for Windows 7.

“Every week that goes by, you’re putting yourself at greater risk,” says Chuck. “Windows is no longer patching those exploits that we know get taken advantage of.”

During this episode, Chuck and Brian discuss:

Why Is This Important To Windows 7 Users?
The primary concern with end of support for any software (but especially something as critical as an operating system like Windows 7) is that there are no further security patches or updates, which can have dangerous effects:

• Your computers could be infected by malware,
• The antivirus you have could be out of date,
• Your online banking transaction protection may expire, and
• Your financial data could be exposed to theft.

What Should Windows 7 Users Do?
You should begin your upgrade to Windows 10 as quickly as possible on all of your workstations. Upgrading from Windows 7 to Windows 10:

• Makes computers run smoother and faster.
• Provides a more economical use of memory and disk space.
• Improves security.
• Boots up your computer from sleep mode faster than before.
• Provides many other benefits.

Do You Need New Hardware?
Make sure your current hardware is compatible with the most current Windows Operating System (Windows 10). This means checking:

• The space on your solid-state drive or hard drive.
• The RAM or memory requirements.
• The CPU or Processor.

Click here to learn more.

Data loss can happen without notice.

You could come into work and find that flooding has fried your systems. Or you could download the wrong attachment from a seemingly safe email, and find that your data is being held at ransom.
Or you may just accidentally delete it – it happens to all of us.

But it’s OK, right? Because all your data is backed up. Or, at least, it should be.

On this episode, Brian and Chuck discuss:

The Importance Of Data Backup?

Why Does Your Data Need To Be Backed Up?

• Cybercrime
• Human Error
• Maintaining Compliance
• Natural Disasters

Do You Have A Viable Data Backup Solution In Place?

• Comprehensive Backups
• Acceptable RTO & RPO
• Regular Testing

Click here to learn more.