December 06, 2022

Tek Talk welcomes Mike Calvo and Matt Campbell of Pneuma Solutions to discuss Remote Incident Manager (RIM) accessible assistance software. 11/28/2022

1 hour 2 minutes

At Pneuma Solutions we provide a seamless bridge between assistive technology and mission critical applications. Our line of products was built with stability, affordability, and security in mind to attract the largest user pool inside and outside of the office space. The Remote Incident Manager (RIM) has provided secure, efficient, accessible, feature-rich remote desktop access, enabling field technical support providers to cut costs while improving quality of service since 2007.

Harness the flexibility of our remote tools to communicate across personal and enterprise networks.

Remote Incident Manager Cloud Edition

For field technical support, Remote Incident Manager Cloud Edition

allows a technician to take complete control of a distant computer, over a local network or the Internet, and puts the technician in the same Windows session as the user. With full duplex voice communication, stereo audio, and under 99MS latency connections you can use the remote computer as if you were right in front of it. Both users can work in the same applications and documents at the same time, exchange text, and exchange files through the Windows clipboard. Technical or training issues are resolved real-time or a Controller can be given unattended access so computer maintenance can be done when the computer is not in use such as over nights.

This technology has a wide range of uses; some of the most common uses are:

■ Technical support and troubleshooting

■ Training and distance learning

■ System administration

Presenter Contact Info

Mike Calvo Email: [email protected]

Matt Campbell Email: [email protected]

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