TelecastPH

Ep. 21 TelecastPH

36 minutes 

I had a great conversation with Glen and Shevelle Stephens, owners of Revival queen bees in Alberta Canada. 

I learned some fascinating facts about bees, queen bees especially and the entire beekeeping and honey business. 

But the key takeaways to the conversation is not about bees.

It’s how they risked everything to start their business and the steps they took to get their passion of reviving the beekeeping and honey industry in their area off the ground. 

They left their jobs and endured losses and quite a few struggles, including a bee sting allergy that could have potentially shut them down for good.

They also give some essential  advice for other struggling business owners who are facing hard times during this pandemic. 

If you’re a business owner or thinking about taking that leap, you’ll definitely get value from this conversation

To connect with Shevelle and Glyn
Website : https://revivalqueenbees.com/
Twitter: https://twitter.com/albertaqueenbee
Facebook: https://www.facebook.com/revivalqueenbees/
Instagram: https://www.instagram.com/revivalqueenbees/
Or Search Revival Queen Bees On TikTok!

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer

#honeybees #queenbees

27 minutes

Are you right brained or left brained?

For right brained people creativity comes easy whereas logic may be a struggle.

For left brained people it's just the opposite. They flourish with math skills and logic, but sometimes fall short with creativity.

In this episode, I talk with Jenny Seide, owner of In Style Exchange.

She talks about how she has used her skills and education in computer science AND her eye for aesthetics at the same time to build a successful design business. She goes on to explain how she has learned to harmonize both sides of her brain and tap into each sides unique abilities and functions to work together.

And shares her secrets on how you can do it to.

You can connect with Jenny on LinkedIn here: https://www.linkedin.com/in/jennysiede/

Or check out her website: https://www.instyleexchange.com/


Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer

In response to the COVID-19 outbreak and local and national government agencies imposing quarantine, TeleworkPH had to make a decision.

And we had to make it fast.

It was never an issue of IF we could make the transformation to work from home, it was a matter of what's the best way to get it done.

And the transformation took place.

Here we get together in a raw session and talk about the steps taken to make an unprecedented transformation. Moving the entire operations of TeleworkPH to a work from home setting.

I talk with Directors Dreamy Rose Loquinario, RC, CMO Jun Baranggan, Lyn Baynosa and of course founder and CEO, Marge Aviso.

Thanks for watching. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn at: https://www.linkedin.com/in/bizdevjef...

and Instagram. Just search BizDev Jeff Thompson and please follow #bizdevjeff

A conversation with HR Director Dreamy Rose Loquinario

33 minutes 

Ever wonder what goes on behind the scenes at a call center?

I had an amazing conversation with our HR Director Dreamy Rose Loquinario who shared her challenges in the day to day operations of TeleworkPH.

We discuss what it’s like to source agents, what the agents have to go through and the English skills required to work as an agent at TeleworkPH.

Dream talks about how the company culture of TeleworkPH is the foundation for finding (and keeping) high-quality, talented employees.

She also explains what it took to develop the HR department as a startup from scratch and offers some great advice to others who may just be starting out and building their own Human Resource department.

This is not one to miss!

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer

Ep.17 The TeleCastPH Reboot

Do Filipinos Really Speak English?

15 minutes

Welcome to the TeleCastPH reboot!

Why the reboot?

I wanted to take a step back and really review the content I was putting out. My goal is to take it to the next level.

In this episode we talk about some of the misconceptions about outsourcing to the Philippines and answer some of the comments from my LinkedIn network.

We will take an indepth look at The Philippines and English. You just may be surprised to discover the truth.

Also, find out why I did a reboot and the amazing content yet to come!

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

#bizdevjeff #telecastph #teleworkph #outsourcingservices #customersupport #customercare #outsidetheboxthinker #outsourcing #business #entreprenuer #

TelecastPH ep.16

15 minutes

Training is one of the most important and essential part of any business.

And it’s also important to recognize that people have different personalities and learn in different ways.

Having a training department skilled in not only passing knowledge, but being able to reach each and every individual and train them on their level, is a highly effective way to make sure you’re able to bring on great people.

And it works wonders for company culture

Todays #podcast features an amazing interview with the head of our Learning & Development department here at TeleworkPH, “Coach” Paul Josen.

Paul and I talk about the importance of quality training and how to unlock the potential of each individual during training.

Also, we learn about the TeleworkPH 3 day foundation training that Coach Paul spent endless hours creating from scratch

... and the big secret we have been keeping. 

Something no other BPO does in the Philippines!

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

#bizdevjeff

#telecastph

#teleworkph

#outsourcingservices

#customersupport

#customercare

#outsidetheboxthinker

#outsourcing

This is the fifth in the 5 part series of how to use customer support to build a stronger brand loyalty.

Today we are talking about the fifth and final way customer support can help build brand loyalty and that is by making the customer whole again and how you’ll want to empower support to be able to take the steps necessary to make the customer whole. To make them complete. 

What do I mean by that? 

It’s simple. 

You want to make sure the customer has not lost anything whether it be money, time or even damage to their personal reputation or health.

By making sure they walk away from the experience whole and complete, the customer will not have the feeling that the brand has taken something from them. 

This is a basic psychological feeling that everyone experiences. And sadly one that many brands and companies ignore.

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

#customersupport  

#softskills 

#customercare #brand loyalty #branding #outsourcing

This is the fourth in the 5 part series of how to use customer support to build a stronger brand loyalty.

Customers like to identify with the brands they choose and trusting that brand is a major factor in the customer journey. And there could be several times during that journey when the customer places trust in the brand.

When a customer calls support they are placing blind trust in the agent.

Not just the brand, but the actual agent they are speaking to.

In this episode I talk about how the customer service agent  becomes the sole ambassador of trust. They become that extension of each and every department in the company... including representing the CEO.

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

#customersupport  

#softskills 

#customercare #brand loyalty #branding #outsourcing

This is the third in the 5 part series of how to use customer support to build a stronger brand loyalty.

Those that follow my articles and podcast should know by now how I’m a huge advocate of personal follow ups when it comes to customer support. 

Follow ups on support cases can make the difference between brand loyalty and a customer leaving for good. 


In this episode I talk about the personal touch to followups and give some examples that I have used in the past.

Keep in mind that customer support can be almost as crucial as the core aspects of your company. 

Customer retention and brand loyalty isn’t always how well it works when things go right. It can depend on how you handle things when they go wrong.

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

#customersupport  

#softskills 

#customercare

This is the second in the 5 part series of how to use customer support to build a stronger brand loyalty.

Do you listen to your customer’s suggestions? 

I mean really listen to them?

Do you have a platform where your customers can make suggestions and know they are heard?

In this episode of TelecastPH, I talk briefly about how customer support can be used in handling customer suggestions.

Getting the customer involved and listening to their feedback is a powerful way to build brand loyalty.

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

#customersupport 

#softskills 

#customercare