Building Brand Loyalty Through Customer Support

Brand loyalty is imperative. And you need your customers to spread the word about your product or service. After all, that type of free advertising is worth more than any ad you could buy or social media marketing campaign. When one person tells another about a brand they add one element that you cannot do. Even with case studies. And that’s the personal experience. The real truth.

Tip one of this 5 part series: Active Listening

Statistically, 60% of all problems within businesses are a result of poor communication.

So that being said, it would serve everyone to really brush up on their active listening skills. Especially customer support agents.

Customers want to be heard. And more so they want to be understood.

In this series I'll explain some of the things I have done to make sure customers take away a positive experience to promote brand loyalty.

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

#customersupport 

#softskills 

#customercare

I just got out of a call with a prospective client who is considering outsourcing her company’s support staff with us.

We had a great time talking about the ways her company can benefit from outsourcing with TeleworkPH and I have to say she went away happy and armed with a lot of info to help her make her final decision (I think she has already decided just wants to let me stew for awhile).

However, during the call she asked one important question: What do I actually get when I outsource with TeleworkPH?

And that got me thinking....

In this episode I'll explain everything you get when you outsource with TeleworkPH

I'll explain the agent hour and what's included

If you are thinking about outsourcing your support staff to the Philippines, you'll not want to miss out on this one.

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

There’s quite a bit of psychology that goes into giving great customer support.

It’s not always easy 😔

The goal is to make a connection with the customer.

This can be a bit of a challenge over the phone☎️  Especially when you only have just a few seconds to assess the situation through the tone of their voice

In today's podcast I talk about ways to get on the customers level. No one likes to be talked down to, and in a lot of cases people don't like to be talked up to either.

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

Customer dissatisfaction stems from ONE major element.

Their expectations were not met.

I think you'll agree that setting the right expectations is crucial.

Especially in dealing with support issues.

Here I included some of the things I have done in the past while working support that have not only diffused the situation at hand, but turned frustrated customers into loyal ones.

How?

By setting their expectations properly.

Not making any outrageous promises or telling them what they want to hear just to get them off the phone.

Sometimes you have deliver news they don't want to hear, but if you keep it real, you can still salvage the relationship.

And that's the goal isn't it? To retain that customer relationship when the stuff hits the fan?

Thanks for listening. To find out more about TeleworkPH and how we can help your business scale up quicker hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn. Just search BizDev Jeff Thompson and please follow #bizdevjeff

Want to increase your productivity and keep you mind clear?

Take a few tips from my Grandfather
One of the top salesmen ever for The Akron Bearing Company

He always kept his desk clutter free.

Not only that, he planted flowers all around his home.

He kept his spaces clean and beautiful

A cluttered workspace can lead to a cluttered mind. This not only affects productivity but can have a major impact on your mental strain, health and even on company culture.
 
Please follow me on LinkedIn!  #bizdevjeff 🙏🙏
#entrepreneurlife #leadership #teleworkph #businessdevelopmet #teambuilding#leadershipdevelopment #leadership #teamtraining#companyculture #culture #winningcompanyculture #personaldevelopment 

What’s In your Strat Plan For 2020?

How about Process management and Improvement?

Is your process management and improvement currently sitting on the back burner?

Thats one area strategic outsourcing can help

𝐀𝐝𝐝𝐢𝐧𝐠 𝐨𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐬𝐭𝐫𝐚𝐭 𝐩𝐥𝐚𝐧 𝐟𝐨𝐫 𝟐𝟎𝟐𝟎 𝐜𝐚𝐧 

• Streamline and update process
• Save a ton on overhead
• Give you experts in process reengineering
• Let you focus more on your core competencies

In this short podcast I'll give you a few reasons why you should consider adding outsourcing to your 2020 start plan. It's not too late.

To find out more about us and what we do hop on over to https://www.teleworkph.com/

Or connect with me on LinkedIn: https://www.linkedin.com/in/bizdevjeffthompsonstrategicoutsourcingspecialist/

Jonathan Prevost of Stack Sports joins BizDev Jeff to talk about his journey with Stack and how he was able to manage a global remote staff- while working remote himself.

Jon offers some amazing insight into processes, working with Filipinos and how he was able to maintain a staff from all areas of the globe.

Definately one of our best podcasts to date. Not one to miss!

Marge Aviso, founder and CEO of TeleworkPH joins BizDev Jeff  to discuss what it is like running a startup while pregnant and the importance of maintaining the work life balance. 

She also offers advice to other women entrepreneurs who may find themselves in a similar situation and shares experiences of the steps she has taken to ensure her family life remains stable.

Marge had many struggles early on. She talks about the fears she had to overcome as well as some of the passions she had to put aside to make TeleworkPH and it's mission to end poverty in the Philippines a reality.

Director of Customer Support for Stack Sports, Darrell Holiday joins BizDev Jeff to discuss the ins and outs of running a successful customer/tech support and how outsourcing has played a major role in its success.

You may have seen Stack sports in the news lately as they just recently acquired two new products Blue Sombrero and Affinity sports from Dick’s Sporting Goods. This acquisition now makes Stack Sports the leader in team and league management with the largest customer base on the planet.

There are many misconceptions about outsourcing. (Wait until you hear #3..its a shocker)

Some people even think that outsourcing is evil. 

In ep.2 of TeleCastPH, Bizdev Jeff delves into these misconceptions and addresses some of the concerns many business owners and CEO's have when it comes to outsourcing.

He presents facts and statistics from global studies conducted by Harvard University, The Cato Institute and MGI.

Listen here to discover the value outsourcing can bring to your company then decide for yourself....

Is Outsourcing Evil?

Also, listen to find out the exciting guests lined up who will be able to offer insight 

If you want to find out more about TeleworkPH, our services, and what we can do for you, hop on over to our website at www.teleworkph.com.