Telecom Reseller / Technology Reseller News

The times are changing and like communications and the channel, they are all adapting to the restrictions being put into place.  Monali Supramanyam – Founder of Xeo Marketing & Strategic Consultancy and founder of the Canadian Channel Partners, discusses her decision to go virtual with Don Witt of The Channel Daily News, a TR publication.

Connect, Discuss and Learn, the Future of Telecom, Cloud & AI Technologies

Monali Supramanyam

It was not an easy decision, but once made – everything seemed to progress more smoothly. There were just too many obstacles in the way for a on premise event due to the CoronaVirus pandemic.  Now – having gone virtual, the Canadian Channel Partners will be one of the first to provide a virtual conference hall with booths, banners and the complete works.

It will be as if you were at a real show where you can visit the specific vendor you wanted to talk to or you can move up and down the isles looking at the various vendors with their unique technology. Listen in to Monali describe the event in more detail and how you can take full advantage of the online event for a better experience.

For more information, go to:  https://canadianchannelpartners.com/

It is not often that you find yourself in a situation where your state government calls you for help. That is what happened to Kendra Karczewski, Enterprise Technology Advisor at Stratosphere Networks.  While activating their internal team, who is she going to call? Her trusted advisor and team Avant lead by President Drew Lydecker.

This is an amazing story with loads of insight on how private industry comes together to respond to the needs of their state and beloved city. McCormick Place is a massive convention center that was designated as an emergency hospital location that will house 3000 patient beds. Kendra’s task was to coordinate the major task of getting the communications for the hospital set up.

Drew Lydecker

Kendra Karczewski

Once Drew was contacted, Avant jumped into action and started assembling a team of companies that would be involved.  That team included:

Stratosphere Networks – A multifaceted IT managed service provider

Evolve IP - a provider of collaboration, workspaces and contact centers for healthcare organizations

Ignyte - a provider of collaboration, workspaces and contact centers for healthcare organizations

RapidScale - Is a global managed cloud services provider

Spectrotel – A national next-generation aggregator

Synoptek - A leading provider of HIPAA-compliant healthcare information technology

Trustwave - A leading cybersecurity and managed security services

Listen in to both Drew and Kendra describe the total team effort that was successfully completed to help stem the overflow of the hospital systems due to the CoronaVirus outbreak. While the process was brutally hard with long hours and loaded with stress, the goal of saving lives in Chicago during worldwide emergency was accomplished!

For more information, go to: https://www.stratospherenetworks.com/ or https://goavant.net/

When the pandemic broke out, cloud communications was a well-established and rising platform, but not yet the dominant model. That reality mirrored the way people worked before the pandemic. In the larger economy, despite a decade of high growth alternatives, on prem workers and on prem platforms dominated, albeit over a shrinking share. In this podcast, Jason Byrne, SVP, Products and Marketing at netsapiens discusses how his company, along with some collegial companies in the CCA, are contributing to a workforce revolution by enabling remote communication and collaboration. Byrne outlines the world of UC before and now during the crises. We look at the surge of acceptability of remote workforce in the culture of many organizations, including companies such as Twitter that have said that their workers are now permitted to work from home indefinitely. Byrne tells us how service providers are scrambling to meet the needs of a remote workforce needing robust communications and collaboration platforms. The disruptive opportunities and challenges of the era have arrived.

Visit https://netsapiens.com

LogMeIn is a worldwide company that serves over a billion customer interactions and twenty billion voice minutes per year. They service every worldwide market and will be attending the Canadian Channel Partners Virtual Conference on June 18th. Rick Ribas, VP Global Channel Sales at LogMeIn, talks to Don Witt of The Channel Daily News, a TR publication and discusses their channel strategy and channel programs for North America and Canada.

In addition to the products below, LogMeIn has products that fall into two additional categories:

IT Access and Security

Engagement and Support

Rick Ribas

Simplifying how people interact with each other and the world around them to drive meaningful insight, deeper relationships and better outcomes for all has helped LogMeIn grow to become one of the world’s top 10 SaaS companies with a leadership position in every one of their markets.

With a platform that supports tens of millions of daily users, over a billion customer interactions and twenty billion voice minutes per year, they have not only capitalized on but helped invent the modern way of working – flexible, dispersed, mobile, efficient and productive.

For mor information, go to: https://www.logmeininc.com/ or https://canadianchannelpartners.com/

One living on the outskirts of UC with an interesting name and a less well understood platform, Phone.com finds itself as a fast-growing company inside mainstream idea. The company had been making strides before the crises, but the sudden need for millions of business to find mobility and remote solutions has jolted more advances. In this podcast Ari Rabban, CEO and Brent Barbara, SVP of Business Development discuss recent milestones and their recent announcement on an upgrade to their video service. We learn why the new video offering will be appealing to companies and will be an attractive service for the channel to offer. We learn how the new video service is part of a larger picture of Phone.com helping customers migrate to home based employees. The podcast also focuses on how the new client-less video service is especially attractive to the healthcare sector.

Visit phone.com

Sebastiano Bertani, CEO and Founder of Tanaza, enthusiastically discusses the Tanaza technology and how the technology all came about to Don Witt of The Channel DailyNews, a TR publication.

For an MSP managing networks remotely for SMBs using Linksys and other equipment, this technology is a must. There is no need to install a device into the SMB network – Tanaza technology can identify all of the devices in the network and monitor the performance as well as maintain the software level for the devices involved. This software allows the Network manager to remotely:

Sebastiano Bertani

Manage WiFi access points

Hotspot Management for Guest WiFi

Configure WiFi access points before they go online

Experience cost savings and operational efficiency for WiFi Networks

Wireless Clients’ connection

Network Traffic and Bandwidth Monitoring

SSID load

Tanaza is an intuitive and responsive cloud-based management software that makes the deployment, configuration and remote monitoring of WiFi networks effortless.

It is based on TanazaOS, a powerful Linux-based Operating System compatible with multiple brands’ WiFi access points.

For more information, go to: https://www.tanaza.com/

In this podcast, Andy Yother, Director of Systems Engineering at Tech Data, discusses the importance of the secondary market and asset disposition as part of the overall product lifecycle. “I think it's super important that we think about how you’re going to treat these assets throughout their lifecycle and that there will inevitably be a point where you must consider disposal. It’s important to know the top 10 or 15 things that you really need to avoid introducing liability, missing an opportunity, or creating a situation in which your actions are going to reflect poorly on your brand or on your name personally.” Yother dives deep into the impacts on sustainability, compliance and global operations, as well as how companies have been adapting in recent weeks to changes in the supply chain and workforce distribution.

Tech Data is a long-time member of AscdiNatd. Its specialized solution business, Global Lifecycle Management (GLM), provides end-to-end customer and product lifecycle management services. Leveraging its team of experts, global logistics network and the insights gained over more than 40 years of operation, GLM designs solutions to release valuable capital from their customers’ businesses so they can focus on investing in their transformation journey. Learn more at www.servicesbytechdata.com.

Mark Loveys, CEO, of Datagate speaks with Don Witt of The Channel Daily News, a TR publication about the Datagate billing solution.  Using the latest in cloud-based tools, the solution allows Managed Service Providers to white label the product for delivery to their existing customer base as another quality service with their own brand. This strengthens the single point of supply customer relationship. Datagate allows MSPs to expand into the US Telephony market or internationally from the US.

As an add on technology, it easily integrates with existing technology like Quickbooks, CCH SureTax, ConnectWise and other packages MSPs currently use. The Datagate usage-based solution works great with telephony and also works for utilities billing such as water usage.

The Canadian Channel Partners show is a virtual show which can be attended from home Thursday, June 18th, 2020. https://canadianchannelpartners.com/

Mark Loveys

Datagate is your one-stop cloud telecom billing solution, an online billing portal with optional CCH SureTax and ConnectWise Manage integrations. It enables MSPs to rate, bill and bundle telecommunications services – including unified communications, VoIP, tolls, cellular, data plans and other use-base and subscription services.

Built on the world’s most powerful cloud computing platform

Built on the Microsoft Azure platform, Datagate is available as a Software-as-a-Service (SaaS) cloud offering. It requires no hardware investment and only a small configuration process to get started, in most cases.

For more information, go to: https://www.datagate-i.com/

In a jolt, after a long era of gradual change, the cloud based, distributed contact center arrived this spring. VoiceBase, offers an AI-driven platform that processes speech and text data and creates “actionable insights”. In this podcast VoiceBase CRO and co-founder, Jay Blazensky, discusses a recent major win for the company and other proliferating use cases as companies turn to VoiceBase to manage in a new era for contact centers. Blazensky discusses how VoiceBase helps Avantive Solutions deliver better customer experiences and a better understanding of how and what agents are dealing with, in real time. Blazensky explains how his company’s approach is unique, and how VoiceBase is helping customers, agents and IT management. “A missed opportunity is a lost opportunity,” says Blazensky, explaining how VoiceBase can discover major customers in play, and how that information, delivered in real time, can lead to saves and wins, in sales and customer service. We also learn how VoiceBase can give management some visibility into issues agents might be struggling with in their respective sites, noting that simple distractions can impact customer satisfaction and perceptions.

Visit https://www.VoiceBase.com.

How do shifting remote work policies and social distancing measures impact the future workplace? How do businesses optimize collaboration and productivity when office spaces are inaccessible? How should business continuity plans be altered as a result of the current crisis? With over 20 years of experience in leading technology sales teams, Robert Cooper, Managing Director of Wildix North America, spearheads the charge toward a channel-focused approach to Unified Communications. In this podcast, he talks with us about the impacts of COVID-19 on the UC industry and the need for businesses to adopt easy-to-use solutions that improve collaboration and productivity between teams from anywhere in the world, as well as the company’s strong first quarter growth in the Americas. While many companies have been seeking remote working, Wildix has been taking cloud communications and WebRTC technologies to another level with the concept of smart working.

For more information, visit www.wildix.com.