Telecom Reseller / Technology Reseller News

In a jolt, after a long era of gradual change, the cloud based, distributed contact center arrived this spring. VoiceBase, offers an AI-driven platform that processes speech and text data and creates “actionable insights”. In this podcast VoiceBase CRO and co-founder, Jay Blazensky, discusses a recent major win for the company and other proliferating use cases as companies turn to VoiceBase to manage in a new era for contact centers. Blazensky discusses how VoiceBase helps Avantive Solutions deliver better customer experiences and a better understanding of how and what agents are dealing with, in real time. Blazensky explains how his company’s approach is unique, and how VoiceBase is helping customers, agents and IT management. “A missed opportunity is a lost opportunity,” says Blazensky, explaining how VoiceBase can discover major customers in play, and how that information, delivered in real time, can lead to saves and wins, in sales and customer service. We also learn how VoiceBase can give management some visibility into issues agents might be struggling with in their respective sites, noting that simple distractions can impact customer satisfaction and perceptions.

Visit https://www.VoiceBase.com.

How do shifting remote work policies and social distancing measures impact the future workplace? How do businesses optimize collaboration and productivity when office spaces are inaccessible? How should business continuity plans be altered as a result of the current crisis? With over 20 years of experience in leading technology sales teams, Robert Cooper, Managing Director of Wildix North America, spearheads the charge toward a channel-focused approach to Unified Communications. In this podcast, he talks with us about the impacts of COVID-19 on the UC industry and the need for businesses to adopt easy-to-use solutions that improve collaboration and productivity between teams from anywhere in the world, as well as the company’s strong first quarter growth in the Americas. While many companies have been seeking remote working, Wildix has been taking cloud communications and WebRTC technologies to another level with the concept of smart working.

For more information, visit www.wildix.com.

According to Colin Johnston, Executive Vice President of Strategic Channels at Star2Star, draining cost and complexity from business is a fundamental element to making the changes that have occurred over the past few weeks into a long-term shift. The distributed workforce must be achieved at lower costs and less technical drama than what came before. In this podcast, Johnston and Mick Miralis, Executive Vice President, Channel Sales discuss how the pandemic has forced a digital transformation on many enterprises, but that Star2Star is helping make that shift more lasting and more robust by offering innovative solutions and strong support for their partners. We discuss how the company’s offerings focus on improved productivity, high quality experiences and secure communications, in order to make cloud-based collaboration simple, robust and seamless.

Visit www.star2star.com

Recently, Speechmatics announced that it had secured a place in the ING Labs Brussels 2020 cohort to demonstrate the value of innovation with voice. In this podcast, Tom Rimmer of Speechmatics discusses how Speechmatics can impact customer transactions, change customer experiences and create valuable information for ING in understanding how to help customers. As the crises speeds up digital transformation, we learn that products such as Speechmatics are becoming critical to the way financial institutions interact with their customers and how they manage their now distributed workforce. Rimmer takes us through use case in the financial sector and we look at other industrial applications as well.

Visit www.speechmatics.com

At some point, cloud communications comes in contact with equipment, often an end point, and along the way, possibly other products. That’s where TeleDynamics comes in. In this podcast, Daniel Noworatzky, CTO of TeleDynamics give us a tour of this unique Cloud Communications Alliance member. A company going all the way back to 1981, TeleDynamics offers a value-added distribution service to the cloud communications community. The company offers popular end point products such as Yealink, Poly, Panasonic, and Grandstream. The company offers valuable services such as pre-provisioned products that are ready to plug and play. Noworatzky also discusses additional resources TeleDynamics offers, including a blog with information on many UC topics. TeleDynamics is sponsoring an upcoming CCA virtual event.

Visit www.teledynamics.com

The channel is constantly changing and Federated Wireless, expands the channel reach with Connectivity-as-a-Service for CBRS.  Kurt Schaubach, CTO at Federated Wireless, speaks with Don Witt, of the Channel Daily News, a TR publication, about the concept of selling CBRS connectivity via Amazon and Microsoft Cloud marketplaces. The service is available for use by:

Mobile Network Operators

Cable companies

Fixed wireless providers

Enterprise users

Kurt Schaubach

There is no need to train staff as Federated Wireless will handle all of the back-office issues as a complete turnkey service including: designing, deploying, operating, and maintaining by Federated Wireless.  Price would be based on the number of nodes deployed.

Federated Wireless brings you the industry’s first private 4G/5G private wireless solution, Connectivity-as-a-Service, offered as an end-to-end managed service.

Focus on Your Business Goals. They’ll Handle the Rest

Federated Wireless gives your business the freedom to focus on your work, not your network. They’ll install and maintain your network, taking advantage of the latest mobile technology to tune the network to your business needs, at a cost you can afford.

For more information, go to: https://federatedwireless.com/ or https://aws.amazon.com/marketplace/pp/B084Q37L5V or https://azuremarketplace.microsoft.com/en-us/marketplace/apps/federatedwireless1580839623708.fw_caas?tab=Overview

Understanding Access Gateway Function (AGF), Wireless Wireline Convergence (WWC)

It was announced this week that Metaswitch will be acquired by Microsoft, marking a very notable milestone in the 5G communications transformation underway. Two weeks ago, Metaswitch announced that its Access Gateway Function (AGF) solution had been successfully tested by Vodafone for the industry’s first implementation of the 5G Wireless Wireline Convergence (WWC) AGF standard. We sat down with Martin Taylor, Metaswitch’s CTO, to better understand this story. We learn about 5G Wireless Wireline Convergence (5G WWC) and how 5G WWC impacts UC. Martin discusses the advantages of bringing together mobile and wireline broadband. Martin also remarks about the future of 5G and its adoption.

Read the press release: Metaswitch and Vodafone Conduct Industry’s First 5G Wireless Wireline Convergence Tests

Learn about the Microsoft acquisition of Metaswitch

Listen to another recent Metaswitch podcast

Visit https://www.metaswitch.com/

“Automation has always been useful,” says Iain Sinnott, VP, Sales at Uboss, “… but now it’s indispensable.” In this podcast, Sinnott, makes the case for using Uboss technology which automates and simplifies back office provisioning, billing and integration. Sinnott discusses how the crises has sped up adoption of cloud and broadened business acceptance and utilization of cloud services. As the market radically broadens, Sinnott urges companies to watch margins and to embrace automation as a key tactic to control costs and improve services and flexibility. Sinnott outlines a broad vision for the future and offers insights into making the most of the coming post-pandemic era.

Visit https://www.uboss.com/

by Gary Audin

The Session Border Controller (SBC) is an integral part of your Unified Communication (UC) and Contact Center (CC) systems for connecting to SIP trunks. Although the SBC should now be plug and play configuration, it is not. There will be problems with the provider, SBC and the PBX. This EDUblog focusses on the SBC problems, prevention, and resolution.

This EDUblog is a 7 minute educational audio blog focusing on the issues relating to the SBC in SIP trunk implementations. There is no marketing pitch in this EDUblog, only information. This EDUblog discusses:

How well do the SBC vendors do?

How does the customer prevent the SBC problems?

Resolving the SBC problems.

Who can help you?

In the end it’s the customer.

This EDUblog was sponsored by Telecom Reseller. If you would like to sponsor an EDUblog, contact [email protected].

Leading MSP describes what a revolution looks like up close

According to Wade Berzas, Vice President of Sales at Global Data Systems, two years of changes have been condensed into two months. In this podcast we learn about how a front-line MSP helped their clients make emergency changes, and how many of those changes might have a positive lasting impact. We also learn about what the coming months and years have in store for MSPs and their enterprise customers. Berzas, is an expert in connectivity, cybersecurity, and workforce collaboration as he works closely with Global Data Systems’ customers to prepare back to work strategies to create a more secure and efficient way of business operations. In this podcast, he shares his predictions of WFH for the coming year, the challenges this pandemic has ensued, and how security and collaboration are the “new norm” of doing business.

Visit www.getgds.com for more information.