Telecom Reseller / Technology Reseller News

Currently, the volume of data that is being generated per day is mind boggling. Bring in 5G and the amount becomes supper intense/hyper intense. What do companies do with it all and where do they keep it? Simon Crosby, CTO at SWIM.AI enables carriers and enterprise to process the data while it is streaming to make decision and then let the data dissolve into the clouds.

Simon goes on to answer questions from Don Witt, of The Channel Daily News, a TR publication:

Simon Crosby

Is 5G mostly of benefit to consumers, carriers or are the enterprise use cases driving it?

How do carriers ensure that business customer QoS is delivered?

So, there is a need to move toward on-the-fly processing of data?

Do you have a good example? Palo Alto, CA traffic system example is great!

Swim was founded in 2015 by the creators of the open source swimOS platform. They developed the Swim platform as the best way to build intelligent real-time apps, without worrying about distributed hardware infrastructure and constantly wrangling distributed state. Swim is based in Campbell, CA with additional offices in Cambridge, UK.

For more information, go to: http://www.swim.ai

“We bring a best of breed to the fold,” says Brodynt’s Joseph Goodyer Managing Director in America. Brodynt describes itself as a Virtual Network Operator. The company offers solutions to ISPs, carriers and system integrators. In this podcast Goodyer offers a broad overview of the firm’s offerings and their critical connection to the needs of many customers around the world. Goodyer discusses the company’s SD-WAN offering, both on a wholesale basis and as a service for the partner community to offer to their enterprise customers. We learn about the firm’s master agent program. Brodynt has won awards recognizing its rapid growth and other industry recognition. Brodynt is deployed in more than 200 countries, largely through Brodynt’s partner base. Goodyer tells us that Brodynt offers their partners a “one stop shop”, not to mention a chance to widen their respective portfolios.

Visit https://www.brodynt.com/

Jabra’s Evolve line was built based on research into how people work and live, and how the different activities of the day might involve wearable technologies. Created in 2014 in part to offer a line of products that could match the new open workspaces, Jabra this month refreshed the line. The update includes the release of three new products, Evolve2 85, Evolve2 65, and Evolve2 40 and an update to the overall feature set.

In this podcast, Jabra senior director of global product marketing, Bjoern Ekner gives us an overview of the update and then discusses how the product line matches the needs of the situation many information workers now find themselves in. “Work and life is blending,” says Ekner. Ekner outlines that collaboration, concentration, and flexibility are key Evolve deliverables. The line is designed to be comfortable and to offer users the option to play music or other audio, thereby creating a private space for users challenged by distraction at home. Noise cancellation technologies help mitigate the sounds of home. Meanwhile, Jabra’s Evolve tightly integrates with Teams. With full access to all Teams features, organizations can help distributed workers restore the collaboration they might be missing from on-prem workspaces. Ekner discusses how the products are plug and play and are designed to work with Zoom and may also work with Avaya, Cisco and other platforms. Ekner makes the point that Evolve is designed to be an attractive, comfortable and enjoyable experience so that workers will want to use the product as opposed to feeling compelled to do so.

Visit https://www.jabra.com/business/office-headsets/jabra-evolve

by Gary Audin

During this COVID-19 pandemic, nearly every organization has to contend with significant changes in how they communicate. There are far more remote workers and contact center agents that have been distributed since most workers cannot perform their jobs on site. This makes the management of the voice, video, and collaboration networks even more important. The analysis of the network and its changed operation requires the tools that can look back at call history and present real-time data of the network health.

Tim Armstrong, VP of Product Management at Nectar www.nectarcorp.com and Gary Audin recorded this EDUcast to delve into the issues and problems of managing networks during the pandemic. Tim covers:

Why quality management can boost user communication satisfaction

Where and why problems occur with vastly increased VPN usage

How to locate stress on network capacity that may not be visible

What can dashboards display and how new displays can help with management

What tools are available to test and simulate contact center operations

The three domains of effective UCC network management

What you will learn in this EDUcast:

Key Use Cases

UCC Quality Management

Capacity Management

Registrations Management

Reporting & Dashboards

Contact Center Monitoring

Impact on UCC infrastructure when most PSTN calls are routing to or from remote users.

Potential trouble spots across the Collaboration Health Domains - Platform, Network, Endpoints

Nectar Services Corp. offers the most comprehensive multi-platform monitoring, diagnostics, reporting and testing solutions for Unified Communications and Collaboration (UCC) and Contact Center (CC) environments. Our tools are used in cloud, on-premise and hybrid environments to provide a single pane of glass from your network (both inside and out) across your platforms right down to the endpoint device. We drive exceptional, seamless user experiences by helping to remediate issues before they affect you and your customers.

“This has been a tremendous year for Poly,” says Chris Thorson, Senior Director of Global Solutions Marketing at Poly. In this podcast, Thorson discusses additional refreshes and updates to the Poly line. “At some point people are going to go back into the rooms, and when they go back into the meeting and huddle rooms we want to make sure they have the same great experiences that they have been experiencing at home.” Thorson outlines news on the meeting room front. Poly is also making changes to help their partners to deploy products, by upping their professional services game. We also learn more about the Poly and Teams story, and about additional resources from Poly.

Visit www.poly.com

Why should companies use cloud communications tools? How can cloud-based communication tools help businesses facilitate remote work and maintain operations as usual? How can businesses assimilate within the expanding remote business economy by embracing global cloud-based collaboration tools?

“We facilitate the ability to provision resources on the fly,” says Evan Griffiths, Business Development Manager at Flowroute. Griffiths outlines how cloud-based tools makes telephony management “a matter of clicks”. Kevin Mcmahon, Director of global marketing for enterprise collaboration, Intrado, notes that by taking cloud communications to the cloud, users spend less time on infrastructure and more time on higher IT and UC functions.  We learn about the value of collaboration and the way cloud enables collaboration, while we also hear for security and privacy issues can be mitigated. The podcast offers a case study of how these tools can come together. Mcmahon offers an overview of Intrado.

Visit Flowroute.com for more information.

Last month, even before stay at home orders had been issued in many states, Ribbon Communication launched its cloud-based Work@Home offer. “We actually have a three-pronged solution,” says Ribbon Communications Director of Solutions Marketing Greg Zweig: Kandy Communications Platform as a Service (CPaaS), Live Support a complete omnichannel contact center from a web browser leveraging WebRTC, and trial licenses where you can use Teams as a PBX. In this podcast, we learn about the importance of the SBC to deploying Teams. “We have the widest assortment of SBCs certified for Teams,” says Zweig, labeling the SBC as a “swiss army knife”, owing to the SBC’s continued ability to deliver solutions to many communications challenges. Zweig discusses the long term impact of the shift to work at home, and how the MSP and channel community are going to see a very different type of customer as people discover the value of saving time without a commute, and the added productivity from having a team not spending energy on commuting.

Zweig also offers readers and listeners a special infographic, filled with resources for everyone connected to the great migration of the workforce, home.

Visit www.ribboncommunications.com

Essential Tools for Teleworkers

Industry expert calls on MSPs to recession proof themselves, build high value added based recurring income

In the midst of global crises, Chris Wiser, CEO of the Wiser Agency thinks that, for many enterprises and organizations, events have transformed IT from a luxury or a tangential exercise, into an “essential service”. In the midst of a sudden economic downdraft, Wiser thinks that the MSPs have ways to insulate their businesses from the storm and recession proof themselves for the future. In this podcast, Wiser discusses how his company offers the “7 figure stimulus program”, a path for MSPs to immediately boost income by talking to the customers they already have and by offering those customers needed services. As Wiser points out, no one needs to promote the distributed workforce model. Now, the challenge is to help customers who never planned to have work done off campus, make the move, or to improve on the makeshift move they have just made. Wiser offers clients very customized services to help them build leadership. We also learn about how to avoid making bad decisions, especially in connection with desperation or price driven selling.

Visit 7 Figure MSP website

There are Zoom alternatives

Voximplant Kit is a smart and flexible tool that helps you create smart IVR and outgoing call campaigns. You need to create a call scenario, upload the customers' contact details and configure the call parameters. Everything else happens automatically. “Our architecture is different,” says Alexey Aylarov, CEO of Voximplant. In this podcast we learn how Voximplant developed and offers a full feature, serverless CPaaS platform that Aylarov reports was built from the ground up to be different, based on an under the king structure that is both up to date and different than most of the other options in the market. In the midst of the crises, Voximplant is hiring and growing, reflecting strong demand for their easy to deploy, adaptable product. The firm is looking forward to a larger market footprint, fueled by fresh funding.

Visit https://voximplant.com/

Michael Stephens, Agent Channel Chief for Rackspace, explains to Don Witt of The Channel Daily News, a TR publication, how they have been able to maintain such a high level of customer satisfaction over the years.  It is truly the result of the corporate Fanatical Experience goal. This can be demonstrated by the following:

3000+ Cloud Engineers across Linux, Windows and VMware

600+ Enterprise App Certifications Across Salesforce, Oracle and SAP

2600+ Certifications Across AWS®, Microsoft®, Google Cloud Platform™, and RedHat

20+ Years of Managed Service Experience

Michael Stephens

Michael tells us what has led to the Rackspace’s channel growth, provides background into Rackspace’s Channel Partner Program, tools and services of Rackspace’s Channel, their plans for on expanding globally and their goals for 2020.

While you are listening, you will be able to hear the experience, knowledge, and leadership Michael displays when he is talking about the Channel.  He is passionate about how they support not only their end customers, but also their agents and resellers Rackspace work with directly on a regular basis for multiple customers.

At Rackspace, they accelerate the value of the cloud during every phase of digital transformation. Across applications, data, security, hybrid and multiple clouds worldwide, they provide cloud specialists with unbiased expertise, continuous modernization and Rackspace Service Blocks. They work with leading partners and alliances. As a recognized Gartner Magic Quadrant leader, they deliver Fanatical Experience™ across every interaction. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.

For more information, go to: https://www.rackspace.com/