Telecom Reseller / Technology Reseller News

“The nice thing besides ease of use is how easy it is to set up, how easy it is to get it running, and how easy it is to manage,” says 3CX VP of Sales, Greg Steinig. In this podcast we learn about 3CX's recent announcement, 3CX Offers 3 years Free Remote Working Solution in Wake of Covid-19. Steinig points out, “…that what sets it apart is that you don’t have to buy hardware, you don’t have to buy phones, you don’t need extensive training (it’s very intuitive) and there’s no commitment.” 3CX CEO Stefan Walther, discusses the company’s offering of a free license of 3CX’s PRO edition, a communications solution that includes up to 100 web conferencing participants completely free, for one year. As states face extremely uncertain fiscal challenges due to an almost shut down economy, we learn in this podcast that the eLearning offer can deliver to the states a truly free and truly hardware free approach to quickly stand up remote eLearning solutions with infrastructure and gear investments.  “You don’t have to have someone come out and set up some sort of webserver,” says Steinig, noting that the offer saves school districts and state school systems “millions and millions of dollars.” In this podcast we hear how 3CX views the long-term digital transformation, and how many positive steps forward can come from institutions learning and mastering remote and cloud based collaborative and learning platforms.

Visit www.3CX.com

“It is by leveraging AI across our global cloud footprint to analyze millions of calls and events every day, we provide intelligence and automation to simplify the management of complex UC & CC environments,” says Virsae VP Sales for North America, Charles Carlos. “Ultimately, what this really means is that we help our customers minimize operational risks, and deliver superior CX outcome," added Carlos. In this podcast we learn how Virsae is helping customers shift to remote, seamlessly and with great outcomes and experiences. Carlos says, “We offer AI-powered analytical dashboards that do the heavy lifting for customers, so they can easily monitor, diagnose, and manage infrastructure & applications critical to customer experience. Tomorrow, we are talking about things like automatic anomaly detection and automated virtual engineers.” Carlos discusses how Virsae is working with customers to keep up and running and we learn about the company’s far reaching view to the future, and how, for example, virtual engineers help augment IT team capacity.

Visit www.virsae.com

“There’s been a spike in demand for equipment and many of the supply chains have been interrupted,” says Neil Vill, CEO of World Data Products (https://www.wdpi.com/). “Demand is booming for hardware, components and services,” adds Vill. As the COVID-19 crises disrupts global supply chains, temporarily closes Asian factories and places strain on US gear deployed in networks experiencing above normal demands, customers have turned to World Data and other companies in the ASCDI for parts, pieces, servers and much more. As secondary market companies are typically “in stock” on many items, Vill discusses how his company is in a position to meet needs immediately. In this podcast, Vill tells us about customers, in some cases, showing up in person to carry products they desperately need, a buying behavior Vill says he has rarely, if ever, seen. Vill offers us an overview of World Data, the company’s large variety of hardware for both IT and UC needs, and the firm’s related services in repair. We hear about how the firm has been able to meet heightend demand even while introducing special safety protocols to keep frontline workers safe from exposure to the virus. “The independent (IT) hardware reseller industry is considered to be ‘essential’ to the continued operation to the US economy, even under the severe restrictions that have been put in place to control this virus.” Vill sees that alternative hardware market as part of the upcoming economic recovery story and as an ongoing partner in offering companies vital equipment whenever needed.

Visit https://www.wdpi.com/

For Alan Rihm, CEO of CoreDial, it all begins with the most basic and most important things, making sure people are well and safe. With that basic and vital approach, Rihm is leading his team who are in turn helping their MSP customer ecosystem pivot themselves and their customers to the cloud. In this podcast, we learn how CoreDial is taking steps to first safeguard the safety of their various teams, and how the company is helping the MSPs deal with the crises. Rihm discusses the transition to a more de-centralized workforce and the rise of the distributed work model, including collaborative and productivity tools. We also learn about upcoming developments and features. Rihm updates us about the Cloud Communications Alliance (CCA) where, as a board member, he is actively working with an organization that is providing leadership in the communication market.

Visit www.coredial.com

Using new technology to develop their product, rev.io enables their billing solution to stay current and to embrace the multi-level architectural change in the communications universe.  Patrick Elliott, the Vice President of Marketing with rev.io enthusiastically discusses the rev.io company and product with Don Witt of The Channel Daily News, a TR publication.

Patrick Elliott

Having sold billing solutions and having co-found a phone company, I have had experience in looking under the hood of the technology. If your old pickup is not carrying the load you need, you will not find a better new heavy duty one to rely on for your future growth.

Listen in and find out why the time may be right for your changing billing solutions.

They’re more than a technology vendor — they are your partners in growth. With innovation and integrity at their core, they are on a mission to be the best telecom and IoT billing platform and the best back-office software company in the world. At Rev.io they dedicate themselves to providing a secure, reliable, and flexible telecom and IoT billing platform where users can seamlessly manage their customer relationships. Whether you are in the growth stage or are an established enterprise, their goal is to help you innovate and scale while using the best billing solution and back office software available.

For more information, go to: https://rev.io/

Who could have predicted what we are all experiencing today, just a couple weeks ago? Many companies in the United States, like BullsEye are responding to the immediate needs of their customers across the country as well as those companies looking for solutions.

President and CEO, Tom Tisko discusses the BullsEye team effort to get their new product operational in the cloud to service their customer’s needs with Don Witt of The Channel Daily News, a TR publication. They have been doing this for over 20 years and know how to make things happen securely and quickly while maintaining an excellent customer experience.

Tom Tisko

With a customer base of banking, finance, restaurants, property management and retail, they can support their customers with telecommuting solutions allowing effective and efficient work from home.

About BullsEye Telecom Inc.

BullsEye Telecom provides secured communications, powerful networks and advanced technologies to thousands of business locations across the U.S. For over 20 years, BullsEye’s industry experts have customized solutions that give our clients the peace of mind to focus on their core business. Our 99 percent client retention rate demonstrates that BullsEye delivers an industry-leading customer experience. If you are ready to streamline your business communications, contact BullsEye Telecom to learn more.

CounterPath offers collaboration tools that are custom built for existing networks

CounterPath is a company whose background extends to at least three generations of UC technologies, helping pioneer softphones for voice communications for the enterprise. Today the company is a leader in the Unified Communications and Collaboration (UCC) solutions for enterprises and service providers market. In response to the crises, CounterPath is offering extended Virtual Meeting Room capabilities until the end of June for all of its Bria Solo, Bria Solo Free, and Bria Teams users. In this podcast, Todd Carothers, Chief Revenue Officer at CounterPath, discusses how CounterPath is helping customers migrate to work at home by making abrupt moves to at home environments, much smoother and seamless. “Workers are getting used to working at home,” says Carothers noting a change that might “stick” after the crises. Carothers notes how enterprises of all sizes and types are adapting while workers warm to a culture where even office social locations are going online. “We cover them all,” says Carothers describing how many vendors that CounterPath can work well with.

Visit www.counterpath.com

Chris Clark, Director of Fraud Risk and Compliance at Neustar, speaks with Don Witt, of The Chanel Daily News, a TR publication about political polling and how polling agencies are crucial to assessing voters’ views on presidential candidates but importantly issues that directly pertain to them and their communities. Members of congress are informed by polling agencies and inaccurate answers and temperature gauges on the public’s opinion can lead to poor legislative solutions.

Chris Clark

You will also learn:

What are the biggest problems polling agencies and campaign offices are having trying to get voters on the phone?

Why aren’t people answering the phone?

What can polling agencies and campaign offices do to ensure voters pick up the phone?

Does STIR/SHAKEN play a role into this situation?

What can be done in the future to prevent this issue? Is phone number spoofing to blame?

If you are involved with any candidates, polling locations or companies, you will want to listen to this podcast.

Neustar is an information services and technology company and a leader in identity resolution providing the data and technology that enables trusted connections between companies and people at the moments that matter most. Neustar offers industry-leading solutions in Marketing, Risk, Communications, Security and Registry that responsibly connect data on people, devices and locations, continuously corroborated through billions of transactions. Neustar serves more than 8,000 clients worldwide, including 60 of the Fortune 100.

For more information, go to: https://www.home.neustar/

It’s been slightly more than one year since Rob Westervelt was appointment as Channel Chief at GTT and he is happy to share what he considers to be his most significant accomplishments with Don Witt of The Channel Daily News, a TR publication.  Rob goes on to discuss how he sees the indirect channel supporting GTT’s company objectives in 2020 and he provides specific goals.

Rob Westervelt

Rob goes on to discuss the following:

Where GTT is seeing traction selling through the indirect channel

What the key growth opportunities are from a product standpoint

What GTT sees as far as SD-WAN uptake through the indirect channel

How GTT’s SD-WAN offering is different them from the other service providers

What is different about GTT’s value proposition compared to its agent partners

GTT’s partnering approach

Rob elaborates on GTT’s recent SD-WAN win with Captivate. It is really a total company win.  Not only did GTT team with its agent partner to design and implement this SD-WAN solution, it was the company’s character and the extensive network that covered 90% of the Captivate territory with white truck capabilities that closed the deal.

GTT connects people across organizations, around the world and to every application in the cloud. Their clients benefit from an outstanding service experience built on their core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services.

For more information, go to: https://www.gtt.net/us-en/

or email: [email protected]

911 calls are more important than ever. Public Safety Access Points (PSAP) need to evolve with the use of VoIP and mobile devices. You can have one phone number that is assigned to a cell phone, wireline phone, tablet, and laptop. Knowing where that device is when calling 911 is not simple. We are in a transition state moving to Next Generation (NG) 911.

Mark Fletcher, Chief Architect for Public Safety Solutions at Avaya www.avaya.com and Gary Audin recorded this podcast based on a meeting at the International Avaya User Group (IAUG) conference. Mark was influential in the passage of Kari’s law https://www.fcc.gov/mlts-911-requirements that dealt with the use of 9911 use in hotels and business that confused the access to PSAPs and hampered first responders.

In this podcast, Mark discusses:

Kari’s law status

What Kari’s law means to PBX owners and voice cloud services

The influence of VoIP

What is NG 911 and its status

The contrast of NG 911 with legacy 911

How to validate 911 location identification

How calls are routed with NG 911

PSAP dispatchers vs. law enforcement officers

Avaya www.avaya.com elevates communications to the next generation of engagement, connecting organizations to their customers, workforce, and communities with secure, intelligent experiences that matter.