What is Caller ID Reputation?

Caller ID Reputation is a SaaS-based solution that provides businesses with visibility into their call treatment—ensuring that their calls reach customers without being mislabeled. The platform offers:

Call Visibility – Identifies if calls are being flagged as spam or scam.

Data Insights – Provides real-time analytics on why calls are mislabeled.

Remediation Services – A white-glove service that proactively fixes caller ID reputation issues before businesses even notice.

The Master Sales Agent (MSA) Program: A New Opportunity for Partners

Caller ID Reputation’s new MSA program is designed to empower sales professionals—particularly those in the telecom and enterprise ecosystem—to add reputation management to their service offerings.

No Need to Quit Your Day Job – The program allows professionals to supplement their existing sales efforts.

Ideal for CPaaS, CCaaS, UCaaS, and Carrier Sales Agents – Helps telecom professionals close more deals by solving call reputation issues for their customers.

Best-in-Class Training & Support – Participants receive full training, marketing materials, and live demos to help them seamlessly integrate Caller ID Reputation into their sales process.

"This isn’t just another add-on service—it’s a game changer for anyone selling voice services. Every enterprise struggles with reputation issues, and this program gives our partners the tools to solve them," says Christensen.

Why Reputation Management Matters More Than Ever

Caller ID Reputation goes beyond just phone number monitoring. The company provides Stir/Shaken compliance, fraud detection, and branded calling solutions.

Enterprise-Grade Solutions – Ideal for industries like finance, healthcare, and call centers.

Fraud Prevention – Detects spoofed numbers and brand impersonation attacks.

Branded Calling & Identity Validation – Helps businesses enhance trust by displaying verified caller ID information.

"Most businesses have no idea their calls are being mislabeled. We provide the visibility and solutions they need to fix these issues and ensure their calls get answered," says Christensen.

Join the MSA Program & Start Closing More Deals

Caller ID Reputation is actively recruiting top telecom professionals for its MSA program. The company is vetting applicants carefully, ensuring they bring the right experience and customer connections to the table.

Full training and resources provided

Easy integration into existing telecom sales

Lucrative commissions & high-value add for enterprise customers

Learn More & Sign Up

Read the Press Release

Join the MSA Program: Visit the website to apply

Website: CallerIDReputation.com

#CallerID #Telecom #UCaaS #MSP #SalesAgent #BusinessGrowth #CallReputation #CallLabeling #AI #Compliance

"The goal is to create a work environment that is a great place to work," says Mark Daly, as he leads the relaunch of ROLM, a company known for its pioneering legacy in Silicon Valley. Speaking with Doug Green, publisher of Technology Reseller News, at ITEXPO and MSP Expo, Daly shares insights on ROLM’s new focus on AI, cybersecurity, and UCaaS—industries at the forefront of innovation.

ROLM: A New Era of Innovation

Once an iconic name in Silicon Valley, ROLM was a trailblazer in telephony and business communications. Now, Daly and his team are bringing ROLM back, this time with a focus on:

Artificial Intelligence (AI) – Investing in decision-making AI solutions, including a government-funded project blending human and AI intelligence to mitigate risk.

Cybersecurity – Developing cutting-edge security tools, with product launches expected later this year.

UCaaS – Offering business communication solutions in a highly competitive market while leveraging AI and cybersecurity as key differentiators.

AI’s Role in the MSP Market

Daly, a well-known industry expert, has been moderating multiple AI-focused sessions at IT Expo. He highlights how AI is still in its early adoption phase, yet its impact is already being felt. From Outlook’s auto-suggestions to intelligent IVRs in telephony, AI is reshaping MSP operations. The big question now is: How can MSPs integrate AI into their service offerings?

"MSPs are still figuring out how AI maps to their customers' needs. It's an evolving space," says Daly.

Building High-Performing Teams

Beyond technology, Daly also led a panel on how to build high-performing teams. Drawing from his own experience, he emphasizes that team culture, talent selection, and leadership are key to driving success. He also highlights Predictive Index (PI) as a modern tool to analytically identify and hire top talent.

What’s Next for ROLM?

As ROLM builds momentum, Daly hints at bigger plans for next year’s IT Expo:

"No swimming pool yet, but next year, we’re aiming for the big tent!"

For now, ROLM continues to push forward with AI, cybersecurity, and business communications innovations.

Where to Learn More

Visit ROLM.ai to stay updated on their latest developments.

#AI #Cybersecurity #UCaaS #MSP #ITExpo #ROLM #BusinessCommunications #ArtificialIntelligence #TeamBuilding

"Nearshoring provides a better work product by reducing cultural and time zone barriers," says Chris Nicoli of Kongusto. Recorded at ITEXPO 2025, this podcast features Joel Ciniero and Chris Nicoli of Kongusto, discussing how nearshoring offers a higher-quality, cost-effective alternative to traditional outsourcing. Kongusto helps MSPs, IT service providers, and businesses leverage highly skilled Latin American talent for IT support, customer service, and back-office functions. “We’re more than a standard outsourcing service. Our model ensures our nearshore staff operates at a quality level that makes them feel like part of your own company,”

What is Nearshoring and Why It’s Different from Outsourcing?

Kongusto provides nearshore labor solutions—which means high-quality outsourced staffing without the typical drawbacks.

Geographical & Time Zone Advantage – Nearshoring keeps operations in similar time zones, ensuring real-time collaboration and responsiveness.

Cultural Proximity – Many employees have strong ties to the U.S., speak fluent English, and understand Western business norms.

Seamless Integration – Employees become an extension of your team, rather than feeling like external contractors.

Expanding the Use Case Beyond IT Support

Nearshoring is often associated with customer and IT support, but Kongusto provides talent for a wide range of business functions.

IT Helpdesk & Customer Support – Ensure cost-effective, skilled IT and customer service professionals.

Accounts Payable, Billing & Project Management – Nearshoring extends to back-office functions that can streamline operations.

Scalable Workforce – Businesses can scale quickly without the expense and complexity of domestic hiring.

Why MSPs & Channel Partners Should Take Notice

MSPs and technology providers already leverage outsourcing, but many have yet to experience the benefits of nearshoring in Latin America.

Higher Retention & Quality – Nearshore employees stay longer, integrate better, and provide a higher level of service.

Cost Savings Without Compromise – Companies get skilled professionals at a fraction of U.S. labor costs, but with better cultural alignment than offshore outsourcing.

Proven Model for MSPs – Kongusto was founded by experienced MSP leaders who have successfully used this approach for years.

Changing Perceptions at ITEXPO

Kongusto received strong interest at ITEXPO, with many attendees re-evaluating their approach to outsourcing.

Initial skepticism quickly turned into curiosity and excitement.

Live employee interactions helped showcase the quality and professionalism of Kongusto’s nearshore staff.

MSPs saw first-hand how the model can improve service delivery while cutting costs.

Where to Learn More

Website: www.kongusto.co (Remember: No ".com" – it's ".co")

Connect with Kongusto on LinkedIn

Contact Joel Ciniero & Chris Nicoli for a Consultation

#MSP #Nearshoring #Outsourcing #ITSupport #CustomerService #BusinessGrowth #ITEXPO #ChannelPartners #ManagedServices #CloudCommunications

“We offer a great solution for remote, hybrid, and return-to-office work, keeping teams cohesive no matter where they are,” says Chance Myers of Telespeak. Recorded live at ITEXPO 2025, this podcast features Chance Myers, Partner at Telespeak, discussing how Office AnyWhere is revolutionizing virtual workspaces for businesses, contact centers, and educational institutions. With a focus on enhancing collaboration and retention for MSPs, Telespeak provides a cutting-edge virtual office solution that drives engagement, customer loyalty, and new revenue opportunities for channel partners. “Office AnyWhere isn’t just another SaaS product—it’s a retention tool, a revenue generator, and a unique offering that MSPs can use to stand out,” says Myers.

Not Just Another Virtual Office—A Differentiator for MSPs

Telespeak is not a typical UCaaS provider. Its Office AnyWhere platform is designed to provide a state-of-the-art virtual workspace with a “real office” feel.

Supports hybrid, remote, and in-office teams – Keeps employees connected no matter where they work.

Works for all businesses—from startups to enterprises – Trusted by Apple Academy, the U.S. State Department, and major universities.

Designed for MSPs – Helps MSPs differentiate themselves, boost customer retention, and create additional revenue streams.

A Highly Profitable Opportunity for Channel Partners

Telespeak has built Office AnyWhere with MSPs and resellers in mind, providing a high-value, high-margin opportunity.

Higher Commission Structures – Telespeak offers double the average SaaS commission, significantly increasing revenue for MSPs.

87% Retention Rate – Research shows that once a customer starts using the platform, they continue to use it consistently.

Not Sold on Price Alone – Office AnyWhere is a premium service that differentiates MSPs from competitors, rather than competing on pricing and basic support claims.

“We’ve been aggressive with our commission structure, offering resellers a far better deal than most UCaaS and CCaaS platforms,” says Myers.

Beyond the Office: Applications for Education & Associations

Office AnyWhere isn’t just for businesses—it’s helping universities, training programs, and associations create immersive, virtual collaboration spaces.

Higher Education – Over 70% of graduate students don’t attend physical campuses, making virtual classrooms essential.

Distance Learning – Telespeak provides custom classroom spaces for remote education, offering seamless interaction between students and professors.

Large Events & Training – The platform supports hundreds of participants in a single virtual space, perfect for conferences, networking, and corporate training.

“Universities are looking for innovative ways to engage students remotely—our platform makes virtual learning feel like an in-person experience,” says Myers.

A Must-Have for MSPs in 2025

At ITEXPO and MSP Expo, Telespeak is sending a strong message to MSPs and resellers:

If you’re an MSP looking to add new revenue streams and increase customer retention, Office AnyWhere is a must-have.

The platform is easy to demo—just visit our website and step into our virtual space.

“MSPs need to stop competing on price alone. Office AnyWhere is a powerful differentiator that helps resellers keep their customers engaged and generate more revenue,” adds Myers.

Where to Learn More

Website: www.telespeak.net

Explore the Virtual Office: Visit Telespeak.net and select “Enter Our Space” to experience the platform firsthand.

Connect with Chance Myers on LinkedIn: Chance Myers

#MSP #OfficeAnyWhere #VirtualOffice #RemoteWork #HybridWork #UCaaS #VirtualCollaboration #ITEXPO #CloudCommunications #DistanceLearning #WorkFromAnywhere

“Every business today is a technology business, and companies need strong, strategic leadership to navigate digital transformation,” says Walt Czerminski, Partner at Fortium Partners. Recorded live at ITEXPO 2025, this podcast features Walt Czerminski, an experienced CIO, CTO, and technology strategist, discussing how Fortium Partners helps businesses leverage technology for competitive advantage. With a deep bench of experienced technology leaders, Fortium provides fractional, interim, and full-time executive leadership to help companies scale, innovate, and manage risk. “Technology should drive business success—not be a cost center or a roadblock. Our role is to help organizations get real business value from IT,” says Czerminski

The Fortium Partners Model: A New Approach to Executive Technology Leadership

Fortium Partners offers a unique model for companies that need top-tier technology leadership but may not have the resources for a full-time CIO or CTO.

Fractional CIOs and CTOs – Companies get senior-level technology leadership on a part-time or project basis, aligning IT strategy with business goals.

Interim Technology Leaders – When a CIO or CTO leaves, Fortium provides experienced leadership to ensure continuity.

Strategic Consulting – Fortium helps businesses navigate digital transformation, cybersecurity, cloud strategy, and IT governance.

“Many companies struggle with technology decisions. Fortium provides experienced executives who can step in and provide immediate impact,” adds Czerminski.

Why Businesses Need Technology Leadership Now More Than Ever

As AI, cybersecurity threats, and digital transformation reshape industries, businesses need strategic guidance to stay competitive.

Aligning IT with Business Growth – Many businesses lack an IT roadmap that aligns with their financial and operational goals.

Managing Cybersecurity Risks – Without strong leadership, companies are vulnerable to security threats and compliance issues.

Optimizing Technology Investments – Companies often overspend or underinvest in IT due to a lack of strategic planning.

Who Should Consider Fortium Partners?

Fortium works with companies of all sizes, from startups to Fortune 500 enterprises, providing executive leadership that scales with business needs.

Growing businesses that need technology leadership but aren’t ready for a full-time CIO or CTO.

Companies in transition that need an interim executive to ensure continuity.

Organizations facing cybersecurity and compliance challenges that require expert guidance.

“Every business today is a tech-driven business. If your leadership team lacks the right IT expertise, you’re at a competitive disadvantage,” says Czerminski.

Where to Learn More

Website: www.fortiumpartners.com

Connect with Walt Czerminski on LinkedIn: Walt Czerminski

#CIO #CTO #TechnologyLeadership #DigitalTransformation #Cybersecurity #AI #ITStrategy #CloudComputing #ITEXPO #FortiumPartners

“AI is affecting every single industry, and we’re in a moment of renaissance,” says Andy Abramson of Communicano. Recorded at ITEXPO 2025, this podcast features Andy Abramson, a long-time industry leader, as he discusses the evolution of technology, the rise of AI, and the future of communications. With over 40 ITEXPOs under his belt, Andy shares his perspective on how AI is reshaping industries and why education—not sales—is the key to success.

The AI Renaissance: A New Netscape Moment

According to Andy, we are experiencing a transformative period in AI, similar to the Netscape moment that made the internet mainstream in the 1990s.

AI is shifting from hype to real-world applications that enhance business operations.

The industry is learning from past tech revolutions, just as VoIP reshaped communications in the early 2000s.

AI is now a core focus in telecommunications, marketing, and business strategy.

“We needed OpenAI and ChatGPT to make artificial intelligence available to everyone—the Walmartization or the Amazon moment,” says Andy.

Educating, Not Selling: The Communicano Approach

Andy is well known for his practical and insight-driven approach to communications.

Communicano has helped 60+ clients get acquired over the past 23 years.

The key to success? Education, solving problems first, then providing solutions.

His daily Substack newsletter provides readers with insight, perspective, and opinion (IPO) on industry trends.

“Too many companies try to sell a solution in search of a problem. The first step is always to solve the problem”

AI at ITEXPO: The Core of Every Discussion

At ITEXPO 2025, Andy moderated seven panels, ensuring that AI was a central theme in every discussion.

AI is transforming telecom, marketing, and business automation.

Companies need to shift from viewing AI as a trendy buzzword to a strategic tool that delivers results.

AI’s accessibility is growing, making it essential for businesses to understand how to integrate it into their workflows.

Where to Learn More

Visit: www.communicano.com

Follow Andy Abramson’s insights: Communicano Substack

Contact: [email protected]

#AI #Telecom #ITEXPO #Communications #BusinessGrowth #Technology #Marketing #VoIP #AIRevolution #Communicano

“We’re here at every stage of the M&A journey,” says Charlene Ignacio of Fornix. Recorded at the ITEXPO Conference, in this podcast, Charlene discusses how her company helps companies through the M&A process. In a rapidly evolving industry, Managed Service Providers (MSPs) and MSSPs are facing critical decisions about their future growth, security posture, and potential mergers or acquisitions. Charlene discusses how MSPs can successfully transition to MSSPs, build a strong channel presence, and navigate the complexities of mergers and acquisitions (M&A).

Fornix: A 3-Fold Approach to MSP Growth

Fornix Marketing and PR Agency provides strategic growth and M&A support to MSPs, MSSPs, and channel-focused businesses with a unique three-part approach:

MSP to MSSP Transformation – Helping MSPs expand into cybersecurity services, align with top vendors, and build infrastructure for MSSP success.

Full-Service Marketing & PR – From thought leadership and public speaking to podcast creation and brand visibility, Fornix ensures companies stand out in a competitive market.

Channel Development – Assisting vendors and service providers in building and scaling channel programs both domestically and internationally.

M&A Support: The Journey to a Successful Exit

Charlene also highlights Fornix’s role in M&A strategy through MergerWorld.News, a new educational hub for MSPs considering buying, selling, or merging their businesses.

Key Considerations Before Selling Your MSP:

What is your EBITDA?

How strong is your customer retention?

What’s your go-to-market strategy post-acquisition?

Are your financials and branding aligned for a smooth transition?

“We support MSPs at every stage of the M&A process—from evaluating opportunities and increasing valuation to navigating brand integration after a sale,” says Charlene.

Why Marketing is Critical to M&A Success

Charlene emphasizes that M&A marketing is a unique specialty at Fornix.

Brand Integration – Merging companies need to align their brands, positioning, and messaging.

Market Visibility – Buyers want a company that has a strong brand presence and clear differentiation.

Revenue Growth – A successful acquisition should accelerate sales, not disrupt them.

“If you’re selling or acquiring a company, you need a marketing strategy to maximize its value and ensure a seamless transition,” adds Charlene.

MSPAA: A New Resource for MSPs

Charlene is also a key leader in the Managed Service Provider Association of America (MSPAA), a collective group created by MSPs for MSPs. MSPAA works with vetted partners to ensure MSPs have access to the best tools, vendors, and growth strategies available.

Where to Learn More

fornixmarketing.com

Charlene on LinkedIn

#MSP #MSSP #Mergers #Acquisitions #MSSPTransition #ChannelMarketing #BusinessGrowth #Cybersecurity #ITExpo #CloudCommunications

“Connectivity really embodies what we're about and we're about connecting everyone, everywhere.” says Bruce Lancaster, CEO of Wilson Connectivity. In this episode of Technology Reseller News, Doug Green speaks with Bruce Lancaster, CEO of Wilson Connectivity, about the company’s rebrand from Wilson Electronics, its private 5G launch, and its vision for enterprise-grade wireless connectivity across industries.

From Wilson Electronics to Wilson Connectivity: A Broader Vision

Wilson Connectivity has evolved from a consumer-focused booster company into a full-scale enterprise connectivity provider. Today, its solutions range from:

Enterprise repeaters and bi-directional amplifiers

Fiber optic DAS (Distributed Antenna Systems)

Private 5G networks for hospitals, factories, airports, and retail

“We provide solutions from the smallest jewelry store to the largest multi-story office building or factory,” Lancaster explained.

Bringing Connectivity to Every Space

Retail & Safety Applications: Tiffany’s stores across the U.S. use Wilson’s solutions to ensure strong cellular connectivity for shoppers. Grocery stores rely on it for loyalty programs and mobile payments, while walk-in freezers in convenience stores integrate connectivity for employee safety.

Industrial & Enterprise Needs: Factories are adopting autonomous forklifts and robotic material handling, requiring low-latency private 5G networks. Mining operations and remote locations also depend on Wilson’s fiber DAS solutions for high-bandwidth communication.

Transportation & Airports: Airports lack nearby cell towers, making in-building fiber optic DAS essential for passenger connectivity, two-way radio communications, and private networks. Ride-sharing and EV charging stations also depend on strong indoor coverage.

The Future of Connectivity: Blending Terrestrial & Satellite Networks

With AI, automation, and data demands growing, Lancaster foresees hybrid terrestrial and non-terrestrial networks playing a key role. Starlink and satellite failovers will complement existing ground infrastructure to ensure reliable, high-speed global connectivity.

Meet Wilson Connectivity at Upcoming Events

Mobile World Congress – Barcelona: Showcasing enterprise connectivity solutions for EMEA markets

IWCE – Las Vegas: Announcing new public safety products for first responders and emergency networks

Learn More

Visit: www.wilsonconnectivity.com

Contact: U.S. and U.K.-based teams ready to assist

#Connectivity #Private5G #DAS #EnterpriseTech #RetailTech #AI #WirelessSolutions #PublicSafety

“AI shouldn’t erase languages—it should amplify them.” – Jean-Louis Quéguiner (JL), CEO of Gladia

In a world where AI-driven communication tools are shaping industries, Gladia is setting a new standard in multilingual, real-time speech recognition. In this episode of Technology Reseller News, Doug Green interviews Jean-Louis Quéguiner (JL), CEO of Gladia, to discuss how their automatic speech recognition (ASR) technology is not only solving technical challenges but also protecting and amplifying underrepresented languages.

Bridging the AI Divide in Speech Recognition

Gladia is not just another transcription company. It is the only ASR provider capable of real-time, multilingual transcription with low latency, supporting over 100 languages—including accents, dialects, and code-switching.

Key Differentiators:

High-Accuracy Transcription Across 100+ Languages – Handles everything from English and Spanish to Tagalog and Zulu

Real-Time Code-Switching – Seamlessly processes multiple languages in a single conversation

Bias-Free AI – Ensures equitable representation for underserved languages

As JL explains, many AI tools ignore so-called “niche” languages, despite their vast number of speakers. With 1.5 billion people in India and 120 million Tagalog speakers, Gladia is filling a critical gap in global communication.

AI and the Future of Contact Centers

Gladia’s speech AI technology is already being integrated into call centers, CCaaS platforms, and voice AI agents to:

Improve real-time CX with hyper-accurate transcription & sentiment analysis

Expand global market reach by enabling companies to support more languages

Enable AI-powered call automation while maintaining human oversight

JL emphasizes that AI voice agents are evolving rapidly—but rather than replacing human interaction, they should work alongside contact center professionals. In the next five years, call center roles will shift from volume-based operations to high-skill, high-quality customer interactions.

Expanding into the U.S.: Building the Right Partnerships

As Gladia expands its footprint in North America, the company is actively looking for:

Channel partners in cloud communications

Technology integrations with CCaaS and AI-powered platforms

Enterprises looking to enhance multilingual CX

JL himself is relocating to New York to foster relationships and drive business development in the U.S. market.

Learn More About Gladia

Website: www.gladia.io

Contact for Partnerships: Connect with Jean-Louis Quéguiner on LinkedIn

#AI #SpeechRecognition #CX #CallCenters #MultilingualAI #ContactCenter #ASR #CloudCommunications #LanguageTech

CarrierX Launches New Channel Program for Agents and Consultants

CarrierX is making waves at IT Expo 2025 with the launch of its new channel program for agents and consultants. In this episode of Technology Reseller News, Doug Green sits down with Brandon Klein of CarrierX to discuss how the HD voice solution and aggressive commission structure make this program a game-changer for the industry.

What is CarrierX?

CarrierX is a CPaaS (Communications Platform as a Service) provider offering:

Voice services

SMS services

Programmable voice APIs

With direct connections to the top three mobile operators, CarrierX delivers high-quality HD voice at a low cost—providing significant benefits for contact centers and enterprises.

What Makes the CarrierX Channel Program Different?

While many channel programs follow similar structures, CarrierX stands out because of its unique HD voice product.

HD Voice with AMR-WB (Adaptive Multi-Rate Wideband): A high-quality voice solution that enhances clarity and performance.

Better audio quality for AI applications: HD voice improves transcription, translation, and AI-driven call analytics.

Cost savings for enterprises: Contact centers and Fortune 1000 companies can reduce costs while improving voice quality.

Benefits for Agents and Consultants

Aggressive commissions: Competitive, performance-based commission structures tailored to the size and scope of deals.

Full-service support: Channel managers, account managers, and solution architects to assist throughout the sales cycle.

Flexible engagement: CarrierX allows agents to choose their level of involvement—either leading the full sales cycle or receiving hands-on CarrierX support.

How to Join the CarrierX Partner Program

Becoming a CarrierX partner is simple:

Visit CarrierX.com.

Go to Partners.CarrierX.com to register.

Get onboarded and trained by the CarrierX team.

Final Thoughts

CarrierX’s channel program is live and ready to go, offering a unique HD voice product, competitive commissions, and full support for agents and consultants.

Interested in joining? Visit CarrierX.com to learn more.

#CarrierX #ITExpo #ChannelProgram #HDVoice #VoIP #CPaaS #Telecom #AI #BusinessGrowth #CloudCommunications