Telecom Reseller / Technology Reseller News

by Gary Audin

There is still a need for IP phones and other VoIP related products. Providers, cloud or telcos, keep selling services that need the phone orders fulfilled and provisioned. Brian Hyrek, Solutions Consultant at VoIP Supply www.voipsupply.com and Gary Audin recorded this podcast at the ITEXPO 21019 in Fort Lauderdale FL.

Brian discusses:

Product fulfillment for providers, SMBs and enterprises

Plug-and-play provisioning

Reducing provider operational costs

Reducing provision complexity

Product buy back service called Reclaim

Reconditioning products with full warranties called Refresh

An innovative product rental program

VoIP Supply is North America's leading VoIP solutions provider. Since 2002, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide. With over 35 passionate employees, 2,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs. VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider, or reseller.

The experts at VoIP Supply www.voipsupply.com still remember what it's like to not know your FXS from your FXO. That's why besides giving us a call at 800-398-8647, we've built a number of helpful references for you to learn more about VoIP and how to go about making an educated purchase decision based on your needs as well as budget.

Over the past few years many enterprises have gone through a migration that has included adding a SIP trunk. Nectar’s SIP monitoring looks at the health of the SBC (session border controller) as well as the health of the traffic that’s traversing the equipment. In this podcast. Tim Armstrong of Nectar explains how this is very important to the enterprise and the benefits companies can gain from this specific type of monitoring. Armstrong frames the offering within the context of a wider portfolio of products Nectar offers and we learn how Nectar’s work in this area is unique. Recorded as part of Avaya ENGAGE week, we learn about Nectar’s long standing commitment to Avaya and Avaya legacy (including Nortel) customers, as well as other major and premium OEMs.

Visit www.nectar.com

John Lenns, VP Product Management at Oracle speaks with Don Witt of The Channel Daily News about the Oracle transition path to 5G and how it can be looked at as a vehicle for carriers to transform the technology used by the carriers and help them transform their business. The transition includes:

Deploy 5G Radio for Radio Access Network

4G enhancement to interconnect core network to 5G Radio Access network

When the 5G core is enable smart cities, smart homes and smart schools can be supported.

The Oracle transition will allow for small and large organizations to implement 5G based on the new way the network solution will be deployed. Operators will be able to deploy use cases in a new Slice-as-a-Service option. Now you can bundle the 5G technology with current Oracle offerings of:

Analytics engine

Artificial intelligence

Global cloud reach

Monetization & live experience applications

Applications from industry verticals

In addition, Oracle analytics will flow up to the cloud where combined with applications that provide data analysis for the operator, protect the data of the operator, protect the data of the consumer while giving the operator feedback on operator marketing effectiveness.

Oracle can answer the question:

How do you offer innovative 5G services while leveraging your 4G core network today?

Take advantage of secure, reliable, and carrier-grade cloud solutions to offer the 5G experience on your 4G core network while you plan for your migration to the next-generation, cloud native 5G core.

For more information, go to: https://www.oracle.com/industries/communications/

Last week Avaya introduced a new private cloud delivery model of its Avaya OneCloud solutions for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), designed to provide enterprise organizations with an easier path to the benefits of cloud communications. In this podcast, Michael Kuch, Senior Director of Solutions Marketing, at Avaya, walks us through the announcement.  We learn have Avaya is working to make the migration to cloud as seamlessly as possible, especially for the actual enterprise end user, who ideally will not experience any difference in operation or functionality of their end points. Kuch outlines Avaya’s migration path philosophy. “It’s going to make it really easy,” says Kuch, regarding choosing a migration path and speed. Kuch says they will be able to choose between a private or a hybrid cloud. That ability to choose and customize, Kuch reports, makes Avaya’s approach unique. Recorded at Avaya ENGAGE, Kuch stresses that the solution works for Avaya users, but can be deployed for people using other vendors in their networks.  “Our customers are asking for a private cloud.”

Visit avaya.com

Netformx CEO, Ittai Bareket, talks about how Cisco Partners need to continue transforming and evolving to focus on the holistic customer experience and the Lifecyle to support it. Understanding customer requirements and selling solutions to deliver those business outcomes is key. Maintaining profitability in the process is crucial. He covers how Cisco Partners are using Netformx to increase efficiency and profitability across the sales workflow…plus improve relationships with customers. A win-win for the partner-customer relationship and the partner-Cisco partnership.

For more details visit www.netformx.com or contact [email protected]

by Gary Audin

Managing network resources is more that using a set of tools like Wireshark? You need global visibility. There are barriers to this visibility. Connecting the dots from multiple management tools can be daunting and not that effective. You have an architecture for your network. You need an architecture for your network management platform.

Steven Purcell, Sr. Director, Global Cisco Program Management at Nectar www.nectar.com and Gary Audin recorded this informative EDUcast. Steven presents a thought process for analyzing unified communications health domains and the challenges encountered. He compares the traditional tool approach for troubleshooting a UC ecosystem and the barriers that limit the effectiveness. He continues with an operational maturity model that defines the transition from reactive to proactive to predictive to preemptive network management. He completes his discussions with what capabilities are required for different audiences, the NOC, support teams, and executive management.

What you will learn in this EDUcast:

User Experiences

VoIP to UC Management

Challenges

Troubleshooting

Removing Barriers

Operations Model

Tools You Need

Visit Nectar at Cisco Live in Barcelona, Spain, January 27 to February 1 at exhibit Stand No. B33.

Nectar Services www.nectarcorp.com has been committed to delivering market-leading software solutions that empower our partners and customers to dramatically improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks.

Their flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video, and application solutions by providing critical performance information to executives and technical resources.

by Gary Audin

Vendors are changing their go-to-market strategies which are stimulating the VARs to reconsider their vendor relationships. Go-to-market strategies are very important with the advent of Unified Communications and Collaboration services (UCaaS). The VARs need to evaluate their UCaaS positions to ensure their revenue streams.

Robert Cooper, Managing Director, North America at Wildix www.wildix.com and Gary Audin look into the emerging communications technologies in this 10 minute EDUcast. This is the third in a 3 part EDUcast series. Robert addresses the following VAR/vendor relationship challenges questions:

The traditional vendor VAR relationship is changing. What are the key drivers?

Are VARs really an endangered species? What are the factors that may influence this?

How come there is increased competition between vendors and VARs especially in the unified communications as a service (UCaaS) space?

What is driving the vendor VAR divide? What are the influences producing this divide?

What you will learn in this EDUcast:

Key drivers influencing VARs

Vendor competition issues

What is causing the VAR/vendor divide

How this affects the VAR bottom line

How vendor focus has changed

Visit Wildix at the ITExpo conference in Fort Lauderdale FL, January 30 to February 1 2019 in exhibit booth # 627 MSP.

Wildix www.wildix.com is a multinational company that develops browser-based Unified Communications solutions and VoIP products. The company relies on the network of Certified Business Partners who install Wildix systems in Europe and in the United States. In 2005 Wildix opened its Research & Development center, and in the following years the company opened sales offices across Europe and in the United States.

The Wildix solution is aimed at small and medium businesses, between 50 and 1000 users that need to provide their employees and collaborators with efficient yet simple to use communication tools. Wildix system was designed to be easy to install and to manage with low maintenance costs.

The Wildix system is a complete and scalable solution for companies that need to upgrade their communication tools by introducing such features as videoconference, chat, and users presence, and in the same time, reduce operating costs.

As 2019 gets under way, Carl Boraman, VP Strategic Alliances, Tollring says that CSPs (carrier service providers) can unlock the mid-market opportunity and widen their addressable market. In special podcast prepared for the Cloud Communication Alliance, outlines the opportunities and challenges facing. “We all know the midmarket segment is very competitive,” says Boraman. “The poorly served customer will be become disgruntled, and they will churn and buy elsewhere if they don’t feel value.” In this this podcast Boraman outlines ways to win in the midmarket by taking advantage of analytics, offering compliant solutions and delivering security. Boraman notes how the cloud opens up a way to deliver enterprise grade solutions to the midmarket. We learn how Tollring can be a partner in offering more value to the midmarket.

Visit www.tollring.com

by Gary Audin

Managing unified communications involves a wide range of IT and network resources. Providing a high-quality Customer Experience (CX) is dependent on monitoring, measuring, and analyzing data in real-time using big data engines and artificial intelligence. Enterprises want to deliver high quality interactions. MSPs are looking for new revenue streams. There are even challenges when IT network engineers talk to voice technicians who don’t speak the same language when it comes to resolving voice quality issues.

Ross Williams, COO of Virsae www.virsae.com and Gary Audin recorded this EDUcast that provides a tutorial on UC service management.

What you will learn in this EDUcast:

Unified Communications Service Challenges

What is ITIL Service Management?

Real World Statistics on Voice Quality (MOS)

Service Management in Action

Beyond the Network (Proactive/Reactive)

Real World Case Example

UC Health & Benefits

Visit Virsae at Booth #433 at the International Avaya User Group conference, Avaya ENGAGE, in Austin TX, January 21 to 23.

Businesses around the world use Virsae’s cloud-based business communications management platform, Virsae Service Management (VSM), to keep their communications technology running smoothly – so their channels stay open, workers stay productive, and customers always get an answer. www.virsae.com

5G will start being deployed this year. As it is deployed, IoT providers will be enhancing the service to their customers. How are carriers and enterprise to stay current with all of these advancements? Leonard Sheehan, Senior Director, Product Marketing, Oracle Communications explains to Don Witt of The Channel Daily News, a TR publication that Oracle made the decision to get into communications 10 years ago and has worked hard to position themselves as enablers for carrier transformation to the emerging technologies.

Listen in as Leonard expands on how Oracle communications can help carriers and large enterprise transition to the new technology.  How they can help carriers diversify and utilize AI with big data to understand their customers better and manage their networks faster and more accurately.

As the new technology is implemented, organizations will be facing cultural and educational issues as jobs and responsibilities will be changing with the new tehnology.

At the core of the Oracle Digital Business Experience solution is an enterprise grade subscription management engine for digital and 5G services that is proven across a variety of industries, is highly scalable, operates in real time and supports all business models. The Oracle Digital Business Experience solution is based on the market leading Digital Experience Platform that includes key capabilities including digital marketing, social engagement, omni-channel buying experience, empowered self and assisted care bringing innovation through machine learning, smart bots, etc. leveraging information from the Oracle Data Cloud. The solution itself may be deployed rapidly and at low risk from the Oracle cloud via a quick start program for fast service launch – all on a single, secure and scalable platform.

For more information, go to: https://www.oracle.com/industries/communications/