Telecom Reseller / Technology Reseller News

“The enterprises need a more customized solution,” says Sullivan. Last week, Patrick Sullivan, COO, 2600HZ made a presentation at the Cloud Communications Alliance on CPaaS and the impact on service providers. In this podcast, Sullivan gives us a sample of his presentation. Sullivan argues that offering a non-customized solution will likely fail to meet contemporary enterprise needs and demands. “The enterprise doesn’t just need a phone system, what they need is a whole suite of communications (including) messaging, SMS…”. According to Sullivan, partners need to offer PBX functionality plus a whole solution for the balance of communications occurring by other means. “Selling a solution,” says Sullivan verse the old school method of selling a system, is the say forward. Sullivan also reports that the CCA conference offers “best practices” information that is hard to find from other sources or events. Sullivan notes that the collaboration between services providers, at the CCA, is leading to stronger and better industry.

Visit www.2600hz.com

"We are showcasing our managed hosted platform,” says Wes Rogers, COO of nexVortex. Recorded at ITEXPO, this podcast features a discussion of nexVortex’s offering to the communications market. “This is a premium platform that’s all about quality, availability, and visibility, QAV,” says Rogers. According to Rogers, QAV is critical is providing customer confidence and in assuring partners that they won’t be spending time on trouble tickets. In this podcast we also review some show announcements.

Rogers discusses the nexVortex and Bigleaf Networks announcement and the need to make SD-WAN work well. Rogers also walks us through their nexVortex Adds Integrated Firewall to Managed Hosted Voice Solution announcement, a premise device that solves the ground to cloud problem with an eye on delivering QAV. Rogers stresses that for MSPs, a bad ground to cloud connection will lead to problems and ultimately customer dissatisfaction, and even defection. “Our churn rate is actually very very low, we have a lot of happy customers, a lot of happy partners because we have a service that works as advertised”.

www.nexVortex.com

“The best time to explore liquidity is the time when you don’t have to,” says Gerry DeHaven, a partner at Q Advisors. Recorded at the ITEXPO and MSPExpo conference in Fort Lauderdale, for TR and the Cloud Communications Alliance, this podcast offers interesting insight into one of the world’s most interesting companies serving the cloud communications technology sector. “Our job is to connect the dots,” says DeHaven, outlining how the company creatively pairs buyers and sellers in finding good matches for firms which to sell themselves or to acquire forms for growth.  DeHaven discusses the company’s services, especially buying, selling or managing credit. Describing the firm as a strategic advisor, DeHaven notes how the firm’s deep knowledge of the market often creates “surprise” matches as Q Advisors looks not only at the financials but the technology, recognizing how a merger could be complimentary in helping to fill a company’s need to offer an added technology or offering.  “We know the technology,” says DeHaven.

Visit www.qllc.com

Over 50,000 churches around he world rely on ACS Technologies to manage what Dustin Fails describes as the back-end. ACS Technologies helps church organizations preform their year-end reporting, tracking of donations and functions such as enabling on-line giving. In this podcast we open a window to an often-ignored technology vertical, the many 501-C3 charities, church organizations and other such entities which require technology but may lack a remunerated and fully trained IT team.  ACS Technologies has been working with Avaya to deploy the Avaya mobile experience.  In this podcast, Fails, discusses how Avaya will be helping ACS will be saving on long distance costs and have improved efficiency. ACS will use the saving to improve products and help customers save money, resources which Fails calls “God’s money”. Fails explains that in the church market, many people like to pick up the phone, and Fails outlines how with Avaya’s, ACS will have better insight on the inbound calls while offering options for users who are needing help. “Avaya has been very responsive,” says Fails regarding Avaya’s proactive work with the company in deploying innovative technologies.

Learn more at acstechnologies.com and avaya.com

by Gary Audin

VoIP phones, VoIP headsets, and other VoIP related products are still popular. You need a value added distributor that is better than Amazon and eBay who provides both pre and post-sales support and can troubleshoot problems.

David Vance, Chief Business Development Officer at 888VoIP www.888voip.com and Gary Audin recorded this podcast at the ITEXPO 2019 conference in Fort Lauderdale FL. David discusses the 888VoIP business model that supports service providers, VARs, integrators, and installers. Their support adds value to providers through provisioning and pre-programing endpoints and stocking products for the provider with sales support that is really sales engineering. 888VoIP offers a range of products from the PBX to the phone. They have also introduced a cloud service, IaaS, and SIP trunks.

888VoIP www.888voip.com focuses on driving the success for their customers. They start by identifying and understanding the customers’ project-specific requirements, and then use our in-depth knowledge of manufacturers’ products and technologies to satisfy them. The result: expert solutions tailored to the unique needs, designed to help win sales and grow business.

They constantly adopt new and innovative technologies to provide customers with the products and services needed to succeed in this competitive market consisting of full cycle logistics, wholesale discounts, dedicated sales representatives, marketing services, advanced API, and training programs. By being fully staffed with manufacturer certified and trained engineers, technical support personnel, and knowledgeable channel managers, 888VoIP can assure a successful completion of the most complicated of projects.

Simplicity, robust effectiveness seen as simple upgrade solution tool

At the recent Avaya ENGAGE Conference, Nick Kwiatkowski won an IoT Pioneer Award. Kwiatkowski works as the manager of the UC team at Michigan State University where he also serves as an adjunct professor of telecommunications. In this podcast, Kwiatkowski describes in detail how MSU has leveraged Power over LRE switches offered by NVT Phybridge. Dealing with multiple sites and challenging infrastructure, Kwiatkowski describes how NVT Phybridge PoLRE has allowed Kwiatkowski to introduce up to date technology throughout the campus, at lower costs and with better security. “They are just plug and play device, it’s super simple,” says of Kwiatkowski NVT Phybridge PoLRE products, adding that they are simpler to use and deploy than an ethernet switch. “Just put them in and they just work.”

Visit nvtphybridge.com

Murad Kablan, CEO and Co-Founder talks to Don Witt of The Channel Daily News about the transition many of the co-location facilities are going through from being a space, power and physical connectivity source which does not address the demands for routing and the multi-tenant needs.

Obviously, the current physical cross-connect deployments add ground management and operational challenges which increase significantly with hyperscale deployments.

This gives way to - Software Defined Interconnect (SD-IX) where colocation providers and cloud MSPs will have the ability to manage their cross-connects through software and extend their connectivity control.

If you are an enterprise moving to the cloud, it is mandatory to know what kind of connectivity and software management the co-location facility supports.  In the age of big data – you need automation to expand quickly, manage the data and manage the connections.

For more information, go to: https://www.bestateless.com/

by Gary Audin

Ken Lienemann, Chief Revenue Officer at CoreDial www.coredial.com and Gary Audin recorded this podcast at the ITEXPO 2019 conference in Fort Lauderdale Florida. Channels are always looking for partners that can expand their business, offer higher margins, and contribute to their profits. Good channel support enhances the channel’s telecom experience for better marketing and customer support.

CoreDial is the leading provider of cloud communications services and drives channel success through a unique and proven business model that empowers partners to deliver high-value, margin-rich communications solutions. With over 800 partners serving more than 26,000 businesses and 320,000 seats nationwide, CoreDial enables the channel to quickly and cost-effectively provide end users with compelling, reliable platforms and services that include UCaaS, CCaaS, hosted PBX, mobility, SIP trunking, and SD-WAN. The company’s success-focused business model and intuitive self-service capabilities enable partners to generate recurring revenues, increase profitability, and build their own brands.  For additional information, visit www.coredial.com, subscribe to the CoreDial blog, and follow CoreDial on Twitter at @CoreDial

by Gary Audin

Don’t think of a headset as a commodity. Think of a headset as a productivity tool. Many people think of headsets for the contact center. Correct but did you consider the mobile worker or the knowledge worker in the open office?

Doug Bowersox, Director of Channels – North America for Sennheiser www.sennheiser.com and Gary Audin recorded this podcast at the ITEXPO 2019 conference in Fort Lauderdale FL.  Doug discusses the Sennheiser program to increase their channel partner relationships. He is offering education, easier sales, and higher margins to the channels. Sennheiser is offering 8 new products to their portfolio in Q1 2019. Doug is not only promoting products but also emphasizing the Sennheiser value statement.

Shaping the future of audio and creating unique sound experiences for customers – this aim unites Sennheiser www.sennheiser.com employees and partners worldwide. Founded in 1945, Sennheiser is one of the world’s leading manufacturers of headphones, microphones, and wireless transmission systems. With 21 sales subsidiaries and long-established trading partners, the company is active in more than 50 countries and operates its own production facilities in Germany, Ireland, Romania, and the USA.

by Gary Audin

Not all SD-WAN technologies are the same. SD-WAN is more than a new router, load balancer, or WAN optimizer. SD-WAN should deliver resilient and fault tolerant pathways through the network connections especially Internet connections.

Andy Gottlieb, CMO and Co-Founder of Talari Networks www.talari.com and Gary Audin recorded this podcast at the ITEXPO 2019 in Fort Lauderdale, FL. Andy discusses how to deliver a fail-safe WAN environment that can take advantage of Internet economics. He points out that there are many vendors who deliver what they call SD-WAN but are really just sophisticated management tools.

The real requirement is to deliver end-to-end network quality for voice and video that can react in sub-second time to network issues and re-route the traffic faster than a user can observe. The Talari approach does not make forwarding decisions based on average statistics but on real-time monitoring on a packet by packet basis. The Talari technologies can even report on a provider’s SLA better than the provider.

Talari www.talari.com is the original innovator of Failsafe SD-WANs™ that deliver both MPLS-class high availability and high QoE (Quality of Experience) predictable application performance for both TCP-based apps and real-time apps like VoIP and videoconferencing, whether built on a hybrid MPLS plus Internet WAN fabric, or a WAN comprised of only Internet connections. Talari technology delivers a multi-network WAN with 50 - 400 times more bandwidth per dollar, WAN cost reductions of 40% - 80%, and greater network reliability and superior application QoE than any single MPLS network.

Talari Failsafe SD-WAN enables Internet economics, dramatically reduces troubleshooting costs, and optimizes access for hybrid-cloud IT infrastructures and next-generation applications.