Telecom Reseller / Technology Reseller News

Nominet has been providing five 9’s DNS registry service for 22 years and now has over 12 million domains under their umbrella. Russell Haworth, CEO of Nominet, discusses their entry into the US market with their DNS security platform with Don Witt of the Channel Daily News, a TR publication. The proprietary system provides the following:

Threat monitoring

Detection

Prevention

Analytics

All done at the DNS level. They currently provide 5 billion DNS queries and are blocking 30 million suspicious domains a month. They currently service the UK, Europe, the Middle East and are now expanding to the United States.

They are a rapidly growing business and use their expertise running and protecting critical internet infrastructure to tackle cyber threats and build tomorrow’s digital infrastructure.

They have been entrusted with running the .UK domain name registry for over 20 years, and millions of people and organizations around the globe depend on their services to stay connected and secure. Their acquired expertise and experience as a registry service provider have been used to develop a sophisticated cyber-security capability deployed by the UK government and global enterprises.

Their technologists are at the forefront of creating the wireless infrastructure to support innovation, from a more efficient use of 5G spectrum to the mainstream deployment of autonomous vehicles.

For more Information, go to: https://www.nominet.com/  or https://www.nominet.uk

by Gary Audin

The enterprise may have the staff to pursue the catalog of cloud services. The SMBs and the channels that service the SMBs can be overwhelmed by the cloud choices, not knowing who pursue or who to avoid. When you look at the cloud service market, the SMB landscape has far more businesses and users that the enterprise landscape. There is an opportunity for channels to move from CAPEX to OPEX revenue that can be more profitable.

There was a presentation at the MSP Expo as part of the ITEXPO 19 in Fort Lauderdale FL in January 2019, “Show Me the Money: Ways to Increase Your Company’s Worth” presented by Ryan Walsh, Chief Channel Officer at Pax8 www.pax8.com. The abstract of the presentation started with “With Gartner expecting cloud migration to affect $1 trillion in IT spending by the end of 2020, it is clear there is money to be made. Cloud computing is one of the most disruptive technologies today, promising lucrative opportunities for those ready to meet this demand.”

This podcast will help you discover ways to lower your Customer Acquisition Cost (CAC), set-up winning customer-acquisition budgets, and make the investments necessary to acquire ideal clients. You'll also learn methods to reduce CAC, build a strategy for increasing the value of your business through monthly recurring revenue (MRR), and adopt new tactics to increase the lifetime value of the customer relationship.

This podcast summarizes the main points made by Ryan at MSP Expo.

Pax8 www.pax8.com is a born in the cloud company; Pax8 empowers businesses to capitalize on the $1 trillion cloud opportunity and achieve more with cloud. Through billing, provisioning, automation, industry-leading PSA integrations, and pre-and-post sales support, Pax8 simplifies cloud buying, improves operational efficiency, and lowers customer acquisition cost.

Pax8 is a proven, award-winning disruptor in the market, earning accolades like NexGen’s Best in Show two years in a row, Biggest Buzz at IT Nation, CRN’s Coolest Cloud Vendor, Best in Show at two consecutive XChange conferences, HTG’s Rookie of the Year, and more.

by Gary Audin

If you are or will be adopting Microsoft communications software and/or services, then you need to know that you require Microsoft certified products for voice and video endpoints. You may also be facing the possibility of migrating from Skype for Business to Teams and wondering if you can update your existing Microsoft certified endpoints. These issues are important whether you are an enterprise, or VAR, or MSP.

Yanjin Lyu, Field Marketing Manager at Yealink www.yealink.com and Gary Audin recorded this EDUcast in order to provide guidance and recommendations when connecting to Microsoft UC solutions.

Yanjin covers the following in this EDUcast:

Microsoft 365 and Teams

Skype for Business

Microsoft usage growth

Selecting the right endpoint

Increasing adoption for users

Easing the IT professional burden

Migrating from Skype for Business to Teams

Founded in 2001, Yealink is a multinational corporation dedicated to developing video, voice and content collaboration as well as communication technology. Yealink has transformed the market with its focus on high-productivity and easy collaboration. Currently, Yealink provides services to customers in more than 140 countries. For more information, please visit: www.yealink.com.

Having come up through the technical side and having written in 15 to 20 different languages, I know the value of tools and Software Development Kits (SDK).  I also started when the first PCs were launched and the top two issues with development were tools and memory. As Adelia Boker, VP of Marketing with Glassbox explains to Don Witt of The Channel Daily News, they have developed an SDK for mobile applications that includes the following characteristics replacing many other SDKs:

Help Customer Adoption

Application Performance

Customer experience

Monitor traffic

Monitor network

The resulting code is very compact in size and very fast. There are three reasons why people are deleting applications from their phone which Glassbox can help correct:

They do not use it

It does not meet the user’s needs

Lack of memory storage space on phone

Out of the box, their SDK will provide about 15 points of information that will identify problem areas in the current application design and performance.

Their mission is simple: They exist to help Enterprises prepare for the digital unknown. They do that via the first analytics platform to automatically record, index and analyze 100% of digital interactions. No other provider delivers their breadth of protection. Since their beginnings in ‘The Start-up Nation’, they have become a global company, headquartered in London with offices in New York City and near Tel-Aviv.

For more information, go to: https://www.glassboxdigital.com/

Paul Whitelam, Senior Vice President of Field Service Management for Click Software describes their software technology and how it will impact a telecommunications company’s customer experience to Don Witt of The Channel Daily News, a TR publication.  Providing service to over 70 Telecommunications companies and over 50,000 field service personnel, Click Software has been able to evolve their software by reducing uncertainty through:

Looking at Historical information

Precise estimate on job duration

Travel time between jobs

Now, they can provide customers the precise time a field service person will be arriving and show them progress and how far away they are from the home or business.

Remember it is all about the experience.  There are many options available to customers. Quality service will reduce the churn.

Through billions of service engagements worldwide, Click has been helping service businesses become more successful for over twenty years. They are the largest, most versatile company in this field, delivering a complete end-to-end mobile workforce management solution to the service industry that is comprised of more than 500 person-years in research and development. Founded in 1997 by Moshe BenBassat, Click is a pioneer in applying complex algorithms and artificial intelligence to workforce management.

For more information, go to: https://www.clicksoftware.com/

“The modern LAN is about starting with the end point in mind, and then working backwards,” says Julian Kennedy – Healthcare, Hospitality and Retail Vertical Specialist. In this podcast, Kennedy gives us an overview of the challenges facing many healthcare organizations and how Modern LAN principles and NVT Phybridge PoE innovations can deliver effective and less expensive solutions. The paradox of modern healthcare delivery is that a healthcare organization will be using the very latest in health delivery technologies and devices, but the building and surrounding infrastructure might be decades old. Kennedy discusses how those devices might be fully engaged in the most up-to-date way possible, with little or no infrastructure upgrades by leveraging the existing infrastructure, instead of rip and replace. Long-reach capabilities and SmartPathPoE technology can ensure secure and robust point-to-point topology at long distances – no need for costly IDF’s that complicate the network. Kennedy discusses how this approach can offer a simple and fast solution to connect new IP endpoints back to the application. Kennedy also outlines how the lessons learned in healthcare can be applied in most industries, given how a hospital has features that resemble a hotel, an office building, a restaurant, retail, and even aspects of industry and utilities.

More at https://www.nvtphybridge.com/

AscdiNatd To Hold Webinar on US Sales Tax Issues

“What really happened is that companies that heretofore didn’t really have to give too much consideration to whether or not the sale of a piece of tech equipment to a distant state… now they have to give consideration to applying, billing, collecting and remitting sales tax, not just to their home state, but to California, South Dakota, Texas or any one of the forty-five states that have sales taxes…” says Jonathan S. Marashlian, Managing Partner at Marashlian and Donahue. In this podcast, Marashlian discusses how a recent court decision involving online retailer Wayfair could have potential impact for companies selling telecommunications and/or IT hardware and even digital services. Marashlian cautions that thirty states have already acted since the Wayfair decision. Marashlian also outlines possible impacts on exemptions.

Marashlian will be hosting the AscdiNatd US Sales Tax Webinar on Thursday, February 28, 2019 from 1:00 PM to 2:00 PM EST on US Sales Tax issues. The webinar is available to the public and free to AscdiNatd members. Registration is available here.

The CommLaw Group is a full-service telecom law firm located in the Washington, DC. One of the most challenging issues facing both equipment and services resellers are tax issues, and Marashlian’s firm has focused on making company’s in the market aware of legal changes that could impact them in terms of taxes.

Visit https://commlawgroup.com/

Register at https://goo.gl/PY6UGC

Listen to the podcast here:

Telecommunications companies know their success is based on their customer’s experience. The place to make it happen starts in the business plan.  Angela Leavitt, founder and CEO of Mojo Marketing, explains to Don Witt of The Channel Daily News, a TR publication how she targeted the Telecommunications industry with her company being the first and only full-service marketing company dedicated exclusively to the Telecommunications and IT industries.

They can help telecom companies get their marketing and sales teams aligned via their business plan that can be downloaded FREE. First establish company goals, then identify what that means for marketing and then what it means for sales. Once established, then you can create:

Marketing/Sales Goals

Strategies

Tactics

Mojo Marketing has a wealth of knowledge about telecom and current marketing strategies.  They can help with website tracking, planning and budgeting, running campaigns, choosing marketing automation tools, improving your SEO and much more.

You do not have to explain Telecommunications to Mojo Marketing, they know it well and can help you succeed in what is now a very fast paced industry.

For more information, go to: https://gimmemojo.com/  or https://gimmemojo.com/free-downloads/

According to Yorktel’s Pete McLain, video conferencing must be accessible on demand to deliver telehealth. In this podcast, McLain, who is Yorktel’s Senior Vice President of Health, it’s the 3am video conference call that represents the critical test of video conferencing in a health care setting. Stroke, and other health care emergencies don’t come to arrive for a scheduled conference call. In this podcast, McLain explains that it’s at 3am, when the on-site medical team is fighting to save a life, that video conferencing solutions are tested. If they are easy to use, accessible, and dependably operational, the team will use the resource to link to a larger center where additional expertise can be found. If the system has already demonstrated poor reliability or of the onsite staff cannot easily get it to function, people will simply skip the available video conferencing system and move on to other options. McLain reports on Yorktel’s Univago HE healthcare and how they are making an impact on the health care landscape. We learn about how telehealth can help with diagnosis, treatment and we learn about telestroke. Telestroke helps bridge the critical ninety-minute period where significant bran damage can be avoided. We learn about Yorktel’s experience in video conferencing and their approach to health.

Learn more at www.yorktel.com

“At Alianza, with our mission, we are all about helping people to connect in new and innovative ways,” says Alianza CEO and Founder, Brian Beutler. In this podcast we learn how Alianza marked many new millstones in 2018, having achieved a level of 50% year of over year growth. Beutler discusses not only the rapid expansion of his firm, but also the larger transformation of CPaaS. “Our vision for Communications Platform as a Service (CPaaS) is a communications platform that is a one stop shop for everything a real time communication as a service provider would want to consume.” Beutler notes that the movement to the cloud includes the enterprise, and the service provider. In both cases, IT leadership are losing their attachment to a premises-based structure and embracing the cloud. Beutler discusses  Clark Peterson’s appointment to the Alianza board (Alianza Deepens UCaaS and CPaaS Expertise With Addition of Clark Peterson to Board of Directors), and how the appointment brings unique cloud pioneering expertise to the company’s leadership. Beutler outlines the company’s connections to the Cloud Communications Alliance (CCA).  Alianza outlines how his company is helping their customers retain leadership is a very competitive market.

Visit www.alianza.com