Telecom Reseller / Technology Reseller News

Released at this week’s Microsoft Ignite, Plantronics Elara 60 Series (see press release) offers a next step on delivering UC and mobility. As many workers now look to their primary mobility device, typically an iPhone or Android, as their main means of communication, the Plantronics Elara 60 Series offers users the ability to stay with their cell phone while also enjoying the functionality of a desktop phone. In this podcast David Sauerheft, Director of Product Management at Plantronics discusses the Elara 60 and how it offers, and crucially delivers the features offered by Microsoft’s vision of the digital workplace. This also allows end user IT teams to put their arms around BYOD devices that workers bring in and use at work, so that the enterprise’s best practices are lined up with onsite cell phone use.   Sauerheft notes that the device mitigates cell phone deficiencies such as battery charge issues. We also hear how the product lines up with Teams and Skype for Business. This mobile phone station receives Microsoft Teams notifications and provides users with a one-touch or voice-activated Microsoft Teams experience.  Sauerheft outlines availability through the Plantronics channel.

Visit https://www.plantronics.com/us/en/product/plantronics-elara-60

At this week’s Microsoft Ignite, collaboration and radically transformed workspace are at the heart of many innovations. In this podcast Mitch Friend of Plenom’s Busylight discusses how Plenom’s Skype for Business ready Busylights offers a simple answer to the challenge of communicating status to nearby workers. In an open office and with many team members wearing headsets, it’s difficult to know who is on a call, conferencing, working on an urgent project or in available to discuss something. Friend discusses the products he is showcasing this year at Microsoft Ignite and their use cases. We also hear about his company’s support of User Groups in a Box. Friend reports that many businesses are just now transforming their office space and are encountering new challenges that Busylights helps answer

Visit www.plenom.com

“SD-WAN is definitely transforming the edge, enriching the intelligence of the edge, it’s a great a solution” says Michael Rezek, Vice President of Accedian. “What we do is come along side and we compliment what I would say is the SD-WAN visibility by delivering application Quality of Experience.” In this podcast, we learn about how Accedian delivers end-to-end network and application performance visibility to enable enterprises to look after QoE ad QoS. Rezek discusses Accedian’s SkyLIGHT PVX. We learn about how these critical tools are important for enterprises adopting SD-WAN and also offer new revenue opportunities for MSPs. Rezek discusses Accedian’s Channel Partner Program as well as offerings for the Skype for Business community.

Visit www.accedian.com

Carriers and wholesale companies that deal with tens of thousands of phones and pads or dealers that handle a thousand a month need to be able to handle device problems at the service desk as well as for exchange. Catherine Sharp-Aouchiche, Marketing Director and Philip Dalton, Enterprises Sales team up to provide a very good overview of the company and how they take care of their customer’s customers.

This is one area of the telephony business that does not get much visibility but can be devastating to the bottom line and customer experience. When customers come in not knowing what is wrong with their device and you provide professional evaluation of their phone/pad pinpointing the real problem and fixing it in minutes, you saved time, reduced costs and turned a bad experience into a very positive one while increasing brand loyalty.

When you need to know what is going on with every button and every feature of a device, there is no better software to use than that provided by Asset Science.  They have technology that will streamline your evaluation process and provide consistent rating results.

For the Executive: Asset Science dashboards are designed to provide most of the day-to-day analytics without requiring input. It delivers insight to progress, spots ‘bubbles’ in the pipeline and allows rapid action for any issues, balance loads improve the process and meet targets.

For the Floor Manager: Asset Science role-based access dashboards give managers the essential information at a glance. The graphs show trends indicators instantly and will show any production line problems or tendencies. Their dashboards show ‘what you need to know’ in real time performance as well as trends. A manager can drill down to the department, team or operator level.

For more information, go to: https://assetscience.com/

After years of prank calls, scamming, and fraud First Orion wants to get people to trust their phone again.  Listen in as Gavin Macomber, who heads up marketing and business development for First Orion, describes their product technology to Don Witt of the Channel Daily News, a TR publication.  They monitor 200 million calls a day and 6 billion a month.

In 2017scam calls amounted to 3% of all calls.  This year it has grown to a staggering 29%. It is projected that next year 50% of calls will be scam calls which eats up the band width and is a major overhead problem for carriers. They are getting more and more sophisticated. Neighborhood spoofing is one of the trends where they use a number that looks like it is from your neighborhood. So, of course, you answer it and then you realize it is a scammer.

First Orion works with carriers domestically and internationally to help protect consumers. They have created applications that help the carrier and enterprise defend against the scammers as well as help company’s engagement with customers via the phone.

First Orion is a leader in network enterprise solutions, call identification, and call management software, focusing on data-driven call transparency across the calling experience. They help their partners increase consumer satisfaction, reduce risk associated with fraud and compliance, and yield more profitable calling solutions.

Data and mobile network integration is their difference. They have the largest pool of data sources from telecom operators, honey pots, FCC, FTC, line attributes, mobile apps and 3rd party data sources. When they say they know who's calling, they mean it!

For more information, go to: https://firstorion.com/

Over ten years ago, when TR first reported on phone.com, cloud was called hosted and hosted was something of an eccentric idea, at least to many. Migration to VOIP was then underway, but undoubtedly however enterprises did their communications, it was all on-prem. Today, phone.com, a pioneer from those times, is a thriving, experienced cloud communications company offering small and medium-sized business communication and collaboration services. In this podcast, Joel Maloff discusses the company’s and the market’s many changes over the decade and how phone.com is entering a second decade of offering innovative cloud communications.

Visit phone.com

With twenty-two years of experience in delivering cloud-based services, MetTel is offering new ways for UC to be mobile. In this podcast Gary Gluzman, Executive Director, Product Development at MetTel, gives us an overview of TrueUC. TrueUC easily connects smart phones or tablets with keyboards powered by MetTel’s mobile connectivity, enabling workers to handle all business communication from one single device. In this podcast we learn how TrueUC offer workers improved mobility while they can access popular integrated industry-leading cloud applications, such as Office 365, Salesforce, Google Suite, Box, Twitter and more. Gluzman also gives us an overview of the MetTel’s very substantial range of offerings from cloud PBX, conferencing, analytics and much more. We also explore the growing use of texting in the workforce as a means of business communication, and how MetTel is integrating texting options into its offerings.  Gluzman reflects on market changes and what’s head for cloud communications.

Visit www.mettel.net/trueuc/

The CBRS Alliance has been working hard on the Citizen’s Broadband Radio Service shared spectrum technical specifications, making sure there was a qualification program for equipment to be run through and launching the OnGo brand which means products with the brand have:

Gone through the FCC certifications

Complies with CBRS Alliance Specifications

OnGo Technology will interoperate with other OnGo branded technology

Carriers will initially use the technology as an augmentation for capacity to their existing networks as well as fixed wireless access. Find out how the market is shaping up and who is trying to get into this network segment. Who will use it? hospitality, stadiums, manufacturing and much more.

CBRS Alliance Purpose: Support the common interests of members, implementers and operators for the development, commercialization, and adoption of LTE solutions for the US 3.5 GHz Citizens Broadband Radio Service.

Mission:

Evangelize LTE-based OnGo technology, use cases, and business opportunities

Drive technology developments necessary to fulfill the mission, including multi-operator LTE capabilities

Identify required advocacy steps (e.g., marketing, promotion, certification, branding, regulatory, etc.) and catalyze action in these areas

Establish an effective product certification program for LTE equipment in the US 3.5 GHz band ensuring multi-vendor interoperability

For more information, go to: https://www.cbrsalliance.org/

The products based on shared spectrum are emerging fast.  They will be competing with WiFi at the edge. Shared spectrum technology has many advantages.  Listen in as Scott Willis provides a good overview of the technology and how their product will enhance the enterprise in-building coverage with LTE connectivity to Don Witt of the Channel Daily News, a TR publication.

Enterprise needs to migrate to a connectivity layer that allows them to take advantage of 5G and all of the IoT applications the will help them become more efficient and successful. Scott provides some great information on CBRS as well.

Zinwave was not born from business opportunity, but rather, a curiosity. Some of the best academic minds in the world couldn’t accept that there wasn’t a better way to provide wireless connectivity and transmit radio frequencies indoors. Their research led, ultimately, to the patented technologies that became the Zinwave distributed antenna system.

Since launching their first commercial product in 2008, they have installed distributed antenna systems all over the world for customers in nearly every industry: commercial real estate, healthcare, hospitality, enterprise, public venues, wholesale data centers, education and emergency services. It’s those customers that are their focus. They have a passion for not just meeting needs but exceeding them and doing it with innovative solutions.

For more information, go to:  https://www.zinwave.com/

Founded in 2001, the family owned AireSpring has experienced continued growth in product, channel and customer base. Avi Lonstein, CEO of AireSpring explains to Don Witt of The Channel Daily News, how AireSpring will go the extra mile for their customers.  They have been fully committed to the channel from the beginning. Now, they are experiencing the results of many years of hard work and dedication to the company’s core values. Based on quality, it shows through in their products, support, customer experience and channel dedication.

It should be noted that the have won two awards this year for their SD-WAN solution which has been a part of their continued expansion.

AireSpring is a profitable, and debt-free Nationwide Managed Services Provider and Network Operator serving thousands of businesses nationwide. AireSpring has the largest national footprint in the U.S. and a partnership with over twenty major network providers.

They process over 4 billion calls per month on their network.

They are renowned in the industry for delivering a broad range of innovative solutions at competitive rates. They deliver industry leading Managed Connectivity and Cloud Communications solutions that are custom built for the individual needs of their customer’s business.

For more information, go to: http://www.airespring.com/