Telecom Reseller / Technology Reseller News

“Luckily for us a lot of the demand is being driven from the client’s side down,” says Mark Herring, MessagePro VP of Business Development. Commenting on the recent partnership agreement with Intelisys, Herring reports that the community of Intelisys sales agents were saying that their customers, “really need this.”

MessagePro (www.messagepro.com) delivers a suite of messaging-centric applications and services that allow employees and clients to stay better connected in real-time. MessagePro provides complete communications solutions as well as text enablement of any telephone number.

In this podcast, Herring provides an overview of MessagePro’s product line and how their products are deployed in the market. Herring outlines how MessagePro’s portfolio offers channel partners numerous opportunities to sell customers wanted and needed features and functionality. Herring walks us through recent news on Intelisys (Intelisys Signs Supplier Partnership Agreement With MessagePro) and Convey.

Solutions are delivered both through standard connections and using secure and encrypted over-the-top technology that is HIPAA and FINRA compliant.  MessagePro features vertical solutions for medical, dental, law, financial, billing, insurance, human resources, real estate and hospitality companies. Solutions are also available for entrepreneurs, sales organizations, the SMB market, and a growing number of vertical market segments.

“Something like this has not been done before,” says Jason Dishon of Nitel’s strategic partnership with Nextiva. In this podcast Dishon discusses the thinking behind what many people are seeing a s a unique move in the real time communications market: a partnership instead of a merger. Nitel touts itself as a “next generation technology provider.” Nextiva describes itself as (www.nextiva.com), an industry leading cloud-based communications provider. Dishon discusses how the alignment works, and how the partnership impacts the various real time communities of enterprise end users and the channel. We hear about new opportunities for the channel, through the partnership, even as both companies maintain their distinctive brands and relationships.

Read the press release ... https://wp.me/p2Q636-ues

More at https://www.nextiva.com/ and http://www.nitelusa.com/.

This week Sangoma, a solution provider in both on-premises and in the cloud, entered into a definitive agreement to purchase Digium, the creator of Asterisk, the most widely used open source communication software in the world, along with Sangoma’s FreePBX. In this podcast, Jim Machi

VP of Marketing at Sangoma, discusses the thinking behind the purchase and the wider vision Sangoma has for the various markets it supports. Machi describes how Sangoma values the open source market and is committed to provide that market with the best options and innovations. In this podcast, Machi describes how the pending acquisition fits in with the rest of Sangoma’s portfolio. We learn about the long history the two firms have shared up until this point and what the proposed combined company will offer existing and new customers.

More at www.sangoma.com and www.digium.com.

With the implementation of 5G and wireless being pushed to the edge of the network, accessibility to location information is becoming more and more accurate about more and more people and things.  Capturing this information is a treasure trove of data for retailers, vendors, carriers and anyone that wants to sell product.

Listen in as Ben Edmond Founder and CEO of Connected2Fiber delves into the enabling technology and the various ways to collect and use the data collected with Don Witt of The Channel Daily News, a TR publication.

The Connected World is the connectivity industry’s only B2B SaaS go-to-market platform. Connected2Fiber’s software helps network operators sell more and faster. The platform visualizes assets with internal location and market data in a single, simple platform accessible to the entire sales organization. Targeting improves, decisions accelerate, and availability is shared seamlessly in a trusted, secure environment. They created a system of record for the connectivity industry to manage locations, ensuring that the right information is visible when a sales opportunity happens.

For more information, go to: https://www.connected2fiber.com/

by Gary Audin

You have a limited budget. You have to manage your expenses. If you have been in the telecom services business for a while, telecom expense management (TEM) has been one of your tools for managing expenses. However, many organizations are moving to the cloud and they need cloud expense management (CEM) as well as cloud lifecycle management (CLM). How do you learn more about managing expenses without having to travel to a conference paying for travel, overhead, and lost work time?

Larry Foster, VP Strategy and Vision at Calero www.calero.com and Gary Audin discuss Calero’s World Online virtual education events in this podcast. Larry provides information on a series of online sessions that Calero will be broadcasting starting in September. There be 12 one-hour sessions, two sessions per week. The concept is to give viewers a one hour educational presentation that they would normally receive if they attended a conference. The sessions will be live as well as on-demand. Those speaking will be staff from Calero discussing best practices as well as customers discussing case studies and industry experts. You can gain access and register for the sessions at Calero’s website www.calero.com. Look on the right-hand side where you will find the registration information. Sessions start September 20.

Calero www.calero.com is a leading global provider of Communications and Cloud Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile and other unified communications services and assets. With a deep commitment to innovation and customer service, Calero’s CLM approach enables organizations to support the full communications lifecycle, from procurement to payment, including software and services that aid Telecom Expense Management (TEM), Managed Mobility Services (MMS) and Usage Management. Calero has thousands of customers in over 40 countries worldwide, including Fortune 2000 corporations, universities, and government agencies.

“We make it easy,” says Don Stefanie, Channel Manager of VoIP Supply. In this podcast Stefanie discusses the VoIP Supply Partner Program that uniquely features that enable a partner to sell hosted services and at the same time get discounts on hardware. Stefanie discusses how VoIP Supply listens to their channel partner community and recognizes that companies selling cloud still encounter hardware needs as well. Stefanie outlines how his company works to retain channel loyalty by working closely with the channel to meet the needs of or each of their customers with competitive offerings and programs that deliver profit to the partners.

Visit www.voipsupply.com

Historically, end points have always been good to the channel. They are often the big revenue and profit source on deals where many users or end points are involved. But the rise of the soft communication endpoint has new opportunities. In this podcast, Todd Carothers of CounterPath lays out the challenges, and the road forward, including selling how to sell stand-alone end points through the channel. Carothers profiles the market, the buyers and how the two can best fit together. We learn how he channel can get on top of another frictionless sales market.

www.counterpath.com

Earlier this month, Voxox just announced its partnership with leading Malaysian carrier Digi Telecommunications, which serves 11.7 million Malaysian customers, providing mobile connectivity and internet services. Digi is part of the Telenor Group, one of the world's largest telecommunications providers. In addition to today's partnership announcement, Voxox has also announced the duo's first offering together. As part of the agreement, Digi is white labeling Voxox Cloud Phone and is now offering the service in Malaysia under the brand Omni Hotline, complete with Malaysian telephone numbers. This is the first implementation of Voxox Cloud Phone with a foreign carrier. Read the press release.

In this podcast we learn more about the announcement from Kevin Hertz, Voxox CTO and co-founder. Hertz gives us a broad overview of the Voxox Cloud Phone, a service that allows the smallest of companies have a larger feel, establish local numbers, and much more. The service requires only access to a smartphone. Hertz describes how Voxox can serve the needs of small entrepreneurial companies but larger firms too. Voxox offers a white label program enabling channel praters to custom fit Voxox solutions.

“We listen to the market,” says Gary Moeller, Panasonic’s Unified Communication Product Manager for North America.

In this podcast we learn the latest about the Panasonic KX-NSX2000, a Next-Generation IP-based Communications Server for Growing Enterprises announced earlier this year at Enterprise Connect. We also learn about Panasonic’s diverse offerings that encourage channel companies not to shoehorn solutions. In place of one size fits all, Panasonic offers products such as the KX-NSX2000, but also other solutions from traditional on prem to cloud.

by Gary Audin

The contact center is your customer facing facility. It presents your image and defines how well you satisfy your customers. It does not matter whether you are generating profits or satisfying citizens. There is a range of best practices that should be followed for contact center success.

Mok Bouaazzi, Executive Director at BBX Technologies www.bbxtech.com and Gary Audin recorded this EDUcast as a tutorial for those new to contact centers or those who want to improve their contact center operations. Mok starts with defining the goals and challenges faced by contact center management. He continues with advice about effectively treating customers to the customer’s satisfaction. He points out that proactive calling is important for reducing customer dissatisfaction and can help in first contact resolution. Mok also discusses how agents should be treated. Unhappy agents lead to unhappy customers. Finally, he focuses on the use of workforce management.

What you will learn in this EDUcast:

Call Center Goals/Challenges

Customers Experiences

Proactive Approaches

Easy 1st Call Resolution

Agents are NOT Indispensable

Workforce Management

BBX Technologies www.bbxtech.com creates Vuesion technology that helps take customer service to another level. BBX delivers blended multichannel contact center software, technology add-ons, Workforce Management, outbound call center technology, and the Vuesion Call Recorder. Their programs run on easy-to-use interfaces, and provide intuitive, detailed reporting built on a multi-node scalable platform for on premise or hosted deployments.