Telecom Reseller / Technology Reseller News

According to Julian Kennedy, the Modern LAN means, “Less rolling trucks, less problems for the customers, less problems for the VARs.” Kennedy, who focusses on the healthcare, retail, and hospitality, markets, gives us a tour of NVT Phybridge’s unique alternative to massive infrastructure investments and disruptions. Kennedy reports that, “Our solution actually creates a separate path for the IP points. Each phone gets 10 MB, above what he IP phone needs to work properly.” In this podcast we learn about specific in field applications of the Modern LAN and how these installations delivered a very affordable, long term solution to very challenging environments. Kennedy discusses the opportunities for end users and the channel to look at a proven alternative to more radical, and much more expensive migrations.

Learn more visit www.nvtphybridge.com

ReliaTel Utilizes the Netflow Protocol to Expand UC Monitoring and Thresholding and Provide Graphical Flow Dashboards and Flow Analysis Reports that Speed UC&C Troubleshooting and Drive Better UC Service Optimization

ANAHEIM, Calif., July 25, 2018 — Tone Software Corporation, a leading provider of comprehensive unified communications and collaboration (UC&C) monitoring and management software for advanced collaboration ecosystems today announced the ReliaTel UC Service Assurance solution now incorporates Netflow-based data analysis to drive expanded monitoring, thresholding, graphical dashboards, and extensive performance reporting.  Using the Netflow protocol, ReliaTel delivers deeper insight into UC quality and network utilization based on analysis of the specific applications, users, protocols, and flow conversations that generate traffic on the UC&C network.

Networking devices from leading vendors such as Cisco, Juniper and Extreme underpin a large portion of today's UC&C infrastructures, comprising much of the necessary transport layer for premise, hybrid, and cloud-consumed communications.  An abundance of these devices are Netflow capable, providing granular metrics on UC network utilization, traffic destination, and bandwidth consumption by voice, UC and collaboration applications.  The enhanced ReliaTel NetFlow facilities now incorporate this valuable intelligence into the already robust set of deep UC and QoS metrics analyzed by ReliaTel, providing UC teams with deeper insight into the cause of network congestion and the specific traffic competing for resources.

"The ReliaTel Flow capabilities eliminate the cumbersome burden of using command line queries to access Netflow analytics, incorporating those critical metrics within the overall context of the ReliaTel UC Service Management solution," stated Paul Wiggins, director of UC strategies for Tone Software.  "As a result, UC teams gain much deeper visibility and are better equipped to effectively manage the health, quality, and performance of their communications services," he concluded.

ReliaTel's Flow capabilities deliver proactive monitoring and thresholding based on Netflow values, providing UC teams with advance warning of developing network congestion and excessive bandwidth consumption.  Using the ReliaTel dynamic graphical Flow Dashboards, UC staff can easily visualize trends for Flow volume, speed, and utilization by top IP addresses, applications, protocols, and conversations, to better understand UC network resource conditions.  Further, an extensive set of over 20 different ReliaTel Flow Reports are available to assist teams in identifying network resource contention, capacity planning requirements, and network utilization patterns that can be optimized to better meet business objectives.

Business Opportunity for Service Providers and Cloud Providers

As demand for unified communications and cloud communications steadily increases, Providers can readily leverage ReliaTel to better manage their UC service delivery operations, and ensure the customer experience they provide meets expectations.  ReliaTel is available as a cloud-based solution, delivering full UC&C quality and service management from an economical and efficient cloud host.  The ReliaTel as a Service solution benefits include rapid deployment, reduced operational overhead, and a pay-as-you-go consumption model.  Further, ReliaTel provides multi-tenant support that fits the Providers' business model perfectly, empowering Providers to better engage their clients, win more deals, reduce churn, and increase service profits through cost effective, customizable, cloud-based ReliaTel UC service management.

For further information on ReliaTel and ReliaTel as a Service UC&C management capabilities, visit the Tone website at:  www.tonesoft.com.

According to Jay Byford, Director of BDM & IoT Partnerships at Virsae, “…UC managers sometimes struggle to see what’s going on in their UC environments. That’s why we created Virsae System and Application Assessment – to shine a light in every corner of the UC platform to provide managers with a picture of overall health and performance.”

In this podcast Byford provides an extensive overview of how Virsae delivers what the company describes as a, “45-point UC systems health check of availability, configuration, capacity, security, and customer experience.”

Byford explains how their firm’s deep relationship with major OEMs enables Virsae to offer a holistic point of view on the “UC cocktail”.

Virsae’s insights help users find capacity utilization savings, misconfigured systems, and poorly ordered call-queue options, along with a host of other issues beyond the view of UC managers and their technology partners.

Learn more  https://marketing.virsae.com/system-and-application-assessment/

“Alianza is not a retail cloud communication service provider direct to the enterprise,” says Brian Beutler, CEO and founder of Alianza, “… Alianza arms our customers with a cloud-based platform that enables them to better serve their end user customers.” The firm designed, launched and but what it reports as the “world's first Cloud Voice Platform”. In this podcast, Beutler walks us through how his company enables cable, telco and broadband service providers to offer VoIP services. We also learn how Alianza is opening the door to entities such as municipalities who want to offer services to residents and businesses in their respective city or township.  Beutler discusses the significance of the name reflecting alliances in many languages, and how critical that approach to business is for Alianza. As a new member of the Cloud Communication Alliance, Beutler discusses his company’s plans to provide innovation to the CCA community and to work with the CCA to build an even larger and stronger cloud communications community.

The callstats.io product analysis and troubleshooting service helps software developers and operations teams deliver high quality real-time voice and video communications to their users. It detects and diagnoses WebRTC communications issues across all session types, from a two-person call to a multi-person large-scale conference and identifies the root-causes of issues affecting end-users. Using callstats.io, engineers can dramatically reduce time-to-resolution and increase application performance and reliability. In this podcast Varun Singh, CEO and founder, provides a general overview of the company’s SaaS offerings. Singh discusses how the callstats.io Optimize service uses AI to find needles in the haystack of collected data and end-user feedback (data) about your sessions. Its algorithms assess in real-time all factors that might affect your product or service’s quality of experience and highlights issues that might have gone unnoticed by the IT team.

Joe Roper, Commercial Director for DialerAI reviews the options for their product with Don Witt of The Channel Daily News, a TR publication. The DialerAI technology is solid and priced for the SMB. Services included are: Auto Dialer, Predictive Dialer, Power Dialer, Voice broadcasting, Phone survey, Robo calling and Debt collection. Features include Live transfers, Text to Speech, Bring your Own Provider, and many more.

Listen in and find out how DialerAI can help your business make your employees more productive and increase sales.

Star2Billing was formed to develop and support its open source telecoms products including A2Billing, a VoIP switch and calling card platform first released in 2005, CDR-Stats, a CDR-Analysis application released in 2010 and Newfies-Dialer, mass SMS and voice broadcasting software released in 2011.

With decades of experience in telecoms and software development, the Star2Billing Team will help you chose the right product for your business, and discuss the options available to you, provide you with training, support and development giving customers confidence in deploying Commercial Telephony with Open Source Solutions.

Star2Billing is also the developing company of DialerAI.

For more information, go to: http://www.star2billing.com/ or https://dialer.ai/  or https://www.cluecon.com/

by Gary Audin

VoIP networks require the expansion of network management tools. Adding unified communications to the mixture further expands the requirements. Network providers manage up to the enterprise premises. Enterprises can buy tools that can manage up to the desktop. What is missing is managing right up to the communications device, like a headset, that the user is employing for communications.

Tim Armstrong, VP, Product Marketing for Nectar Services www.nectarcorp.com and Gary Audin recorded this EDUcast which provides a tutorial for managing the user experience from ear-to-ear. Tim begins with discussing management strategies, how they have changed, and what issues are most often encountered by UC teams. He then moves on to what is a modern UC platform and why that is necessary. He then progresses into the idea of a framework for a platform rather than a tool to resolve these issues. Tim explains why focusing on the endpoint environment is necessary today to ensure quality communications.

What you will learn in this EDUcast:

Management Strategies; VoIP to UC

Issues Faced

UC Platform and Network

End User Quality

Effective UC Management

Tools and Focus

Delivering Ear-to-Ear Management

Nectar Services www.nectarcorp.com has been committed to delivering market-leading software solutions that empower our partners and customers to dramatically improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks.

Their flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video, and application solutions by providing critical performance information to executives and technical resources.

Phil Tully, PhD, Principal Data Scientist at ZeroFOX, fills in Don Witt of the Channel Daily News, a TR publication, on how social media is susceptible to malicious files and links delivered to targets via Facebook, Twitter, YouTube or even a private messenger. Email continues to be a major threat as well. Any number of things can happen once the malicious intrusion has been made including:

Activation of a key logger to steal passwords

Exfiltration of data

Deposit of phishing links

Once a password is identified, it is tested against all know accounts for the individual or business because a majority of people and businesses use the same password for multiple accounts and websites.

Phil goes into great-detail on how people from the dark side will try to gain access to personal and business information. He also explains how ZeroFOX technology will nullify the intruder’s efforts.

ZeroFOX, the innovator of social media & digital security, protects modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using diverse data sources and artificial intelligence-based analysis, ZeroFOX protects modern organizations from targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more. Recognized as a Leader in Digital Risk Monitoring by Forrester, the patented ZeroFOX SaaS platform processes and protects millions of posts, messages and accounts daily across the social and digital landscape, spanning LinkedIn, Facebook, Slack, Twitter, HipChat, Instagram, Pastebin, YouTube, mobile app stores, the deep & dark web, domains and more.

For more information, go to: https://www.zerofox.com/ or https://www.zerofox.com/enterprise-protection/

by Gary Audin

You want to offer VoIP services. You can do it yourself or white label another service. You are a VoIP provider but are looking for guidance to improve your marketing and sales. You offer other services that you would like to integrate VoIP communications into that package. Where do you look for guidance in any of these situations?

Eric Johnson, New Business Development at Bicom Systems and Gary Audin recorded this EDUcast which provides suggestions and recommendations for marketing and selling VoIP services. Eric starts by describing the VoIP market and its growth potential. He then goes on to discuss how you build VoIP service in five steps. Next, Eric discusses five steps in marketing your VoIP service. Finally he covers the five challenges of selling VoIP services. All of his comments and recommendations are covered in more detail in the book “How to Sell VoIP” https://www.bicomsystems.com/how-to-sell-voip

What you will learn in this EDUcast:

How the VoIP Market is Growing

Five Steps to BUILDING Your VoIP Service

Five Steps to MARKETING Your VoIP Service

Five Challenges to SELLING Your VoIP Service

Read the book, “How to Sell VoIP”

 

 

 

 

 

https://www.bicomsystems.com/how-to-sell-voip

Bicom Systems www.bicomsystems.com has been researching and integrating innovative Open Source Telephony Projects to commercialize by unifying with its suite of Telecoms Management Software. Bicom Systems launched its PBXware software in 2004 and became the first company to deliver an Open Standards Turnkey Telephony System. The concept of “Professional Open Standards Telephony” was born.

By unifying the best of open standards telephony and its own proprietary software, Bicom Systems provides SMBs, Enterprises, and Governments worldwide with turnkey solutions that respond to clients’ exact needs within a very cost-effective framework.

This mix takes the best of royalty-free software, vibrant open source communities, available custom development backed up by accountable, professional support services brought together with commercially coded management tools.

“HGC has been a carrier’s carrier,” says Ravindran Mahalingam Senior Vice President, International Business for HBC. In this podcast we learn about HBC, an international company with offices in 21 nations. Mahalingam outlines the company’s commitment to emerging markets and how HGC can offer partnership for US and Canadian based companies seeking to connect with some of the world’s fastest growing economies. HGC was recently awarded Best International Wholesale Carrier Honor in Telecom Asia Awards 2018.