Telecom Reseller / Technology Reseller News

“We can save these customers valuable time by having our experts configure the components before they leave the building, so they’re plug and play,” says Don Stefanie Channel Manager at VoIP Supply. In this podcast we learn how VoIP Supply adds value to their fulfillment of dealer orders by offering a provisioning service that can save time and money for dealers in the field. The company tests end points and other components to make to prevent out of the box failure which can also create major customer disappointments in a big new investment. According to Stefanie, the program can also help a smaller firm appear much larger by visibly offering better, more successful installations and other services.

Visit www.voipsupply.com

Vytas Kasniunas, Partner and Director to Client Experience, Channel Sales and Product Management, reviews the TetraVX products with Don Witt of The Channel Daily News, a TR publication. It is unique positioning to have several VoIP solutions. Especially since two uniquely address UC solutions from Cisco and Skype.

TetraVX’s sVX is an all in one solution for the Skype for Business market.  It is fully integrated with Microsoft Office and provides Unified Communications functions of IM, voice, video and collaboration. Additionally, it is integrated with Exchange, SharePoint and Office 365.

cVX is a cloud based unified communications solution that meets the needs of the Cisco users.  It makes the transition to the cloud smooth and effortless while providing customized solutions for the company, departments and employees.

If you are Cisco or Skype users, listen in.  This will help you make up your mind about your migration to the cloud.

With over 15 years of experience, TetraVX specializes in the design, implementation, management, and support of communication and collaboration technologies.

Their expertise does not end there. TetraVX understands the unique impact that Unified Communications has on affiliated technologies and offers services around the success and management of your infrastructure, connectivity, network, and security.  In addition, their team handles specific end-user technology integrations to enhance their clients’ strategic and operational capabilities on one reliable platform. By integrating new feature-rich, cloud UC solutions with current IT infrastructure and business applications, TetraVX can provide a truly customized solution for your unique UC vision.

For more information, go to: https://www.tetravx.com/

Evan Blair, Co-founder and Chief Business Officer at ZeroFOX, speaks with Don Witt of The Channel Daily News a TR publication about social media and the vulnerability that it presents to individuals and businesses alike.

As technology has developed, different types of security were put in place for the user such as email, configuration, and permission security. Most solutions have put layers in place to keep the employee away from the bad guys.

With social media, the employee and company are not behind the company network security blanket. They are out in the ether of the internet where email security, network, web, and data security cannot help protect individuals and business from the cyber-criminal.

They can spoof or act like an employee or a business on social media with the intent of getting customer credit cards or information.

Even the high profile social media sites like Slack, Google Hangouts, HipChat, Facebook workplace or Microsoft Teams are susceptible to the cyber-criminal.

Listen in as Evan provides a very complete and informative presentation of the problem and the solutions.

ZeroFOX, the innovator of social media & digital security, protects modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using diverse data sources and artificial intelligence-based analysis, ZeroFOX protects modern organizations from targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more. Recognized as a Leader in Digital Risk Monitoring by Forrester, the patented ZeroFOX SaaS platform processes and protects millions of posts, messages and accounts daily across the social and digital landscape, spanning LinkedIn, Facebook, Slack, Twitter, HipChat, Instagram, Pastebin, YouTube, mobile app stores, the deep & dark web, domains and more.

For more information, go to: https://www.zerofox.com/

by Gary Audin

You can do it all yourself, but at what cost? What is your time to market? Tier 2 and Tier 3 hosted providers, streaming media organizations, and cloud communications providers have common problems, how to support the customer experiences and eliminating service issues.

Jared Hamm, VP, Service Delivery at www.j-curve.com J-Curve Technologies and Gary Audin recorded this podcast at the Cloud Communications Summit. Jared discusses:

Cloud based service advantages

90% of problems are really sales errors

60% of problems occur within the first 30 days

Customers are looking for fast service delivery (less than 14 days)

Some providers offer too many service packages

Customer surveys are mandatory

Backend reporting delivers new customer insights

J-Curve Technologies www.j-curve.com partners with clients in the streaming media, cloud communications, hosted VoIP spaces. Their services are optimized and aligned with these technologies and their high touch approach allows technology providers to scale without compromising customer experience. J-Curve clients include Tier 2 and Tier 3 hosted providers, internationally streaming media organizations, and leading cloud communications providers. Their support solutions are multimedia system agnostic.

J-Curve isn’t just a support services company. They are a technology company that assists their clients with providing an industry leading customer experience. Designed to work within a client’s current infrastructure, their complete range of services are customized to existing needs and created to keep up with future demands.

It has been a long time coming, but it has finally arrived. For years, end users, resellers, distributors and carriers have been wasting time and money trying to provision and maintain VoIP phones. Start putting the money back in your pockets. Steve Lazaridis, CEO and Founder along with Mark Monday, VP of Business Development provide a very good overview of their VoIP provisioning and management software.

The product is offered on a subscription basis to enterprise, resellers, distributors and carriers. They also offer a one time provisioning option for initial sales/installations. Private label options are available.

Basically, this means that you do no have to mess with the phone interpahse or upgrdes for the phone.  You can manage heterogenious phones from a protal.  This is an operations and support money saver.

Think of it, scan the MAC address when the unit is sold.  Assign the provisioning information into the system along with the mac address, when the device is installed and powered on, the unit is magically provisioned and becomes operational. Very nice. Very clean.

This also allows for easy migration form premise based systems to cloud based systems. Thus, you can use your old phone if you want and buy new ones if needed.

Phonism is a cloud solution that provides easy to use tools to manage VoIP phones before, during and after deployment. They’ve built Phonism for Managed Service Providers, Hosted VoIP Providers, and everyone else that has experienced the complexities of provisioning VoIP phones.

For more information, go to: https://phonism.com/

Squan provides design and build services for the telecommunications industry covering fiber, copper, wireless, macro-builds, micro-installs, DAS and small cell. Keith Pinnachio, Senior Vice President of Strategy, speaks to the growth in wireless installations across the country.

With cell phones, tablets, and laptop connections to WiFi or WAN, there is an increase in cell sites as well as in building systems that go beyond wireless. This is due to 5G but also to the IoT, autonomous cars, etc.

The channel is also changing to accommodate wireless with realtors including wireless support terms in building leases.

Listen in as Keith provides an excellent view of the architecture, market and trends for wireless.

Founded in 2008, Squan provides innovative life-cycle solutions for evolving telecommunications networks with a view toward the realization of smart cities and intelligent infrastructure. They are focused on people, process, quality, and completely dedicated to a routine of improving upon the ongoing delivery of complex and dynamic infrastructure.

SQUAN Builds Networks for the Future of On-demand Communications

Their approach

Their expert team is their front-line and they embrace accountability

Proper planning, while leveraging their diverse asset base, leads to routine and successful execution

For more information, go to: http://www.squan.com/ or http://www.squan.com/squan-wireless/

by Gary Audin

John Marcario, SVP of Marketing at Edgewater Networks www.edgewaternetworks.com and Gary Audin recorded this podcast at The Cloud Communications Summit. John discusses:

Network Edge Orchestration (NEO)

Ribbon acquisition

Fast service delivery by channels

35% OPEX cost reduction for day 1 & 2

Examples of scalable orchestration

NEO impact on the end users

Edgewater Networks www.edgewaternetwroks.com is a market leader in enabling real time communication services for service providers with our Network Edge Orchestration solution. Network Edge Orchestration is Edgewater Networks’ Hybrid Cloud/Edge approach to security, service quality management, and analytics.

Edgewater Networks’ customers use Network Edge Orchestration to power their hosted unified communications and SIP trunking offers.  With Network Edge Orchestration, they are able to rapidly provision services from a central control center, minimize truck rolls, ensure service quality, increase customer satisfaction, and, most importantly, rapidly scale to meet customer demand.

by Gary Audin

Alan Rihm, CEO of Coredial www.coredial.com and Gary Audin recorded this podcast at the Cloud Communications Summit. Alan discussed a number of topics related to channels and Coredial support including:

How channels need to deal with customer expectations as the market evolves

Why the end customer is looking for a rich communications environment

Benefits and value of delivering a proprietary platform service

Acquisition of Voice4Net

The creation of the CoreNexaTM brand

Why offering innovations produce value

CoreDial is a leading SaaS platform provider that empowers more than 800 channel partners to deliver cloud communications solutions to more than 23,000 SMBs with close to 300,000 seats in the U.S. CoreDial’s proven platform enables the channel to quickly and cost-effectively provide end users with high-quality reliable services such as UCaaS, CCaaS, hosted PBX, mobility, SIP trunking, and SD-WAN. The company’s success-focused business model provides self-service capabilities, a flexible branding strategy, and long term, margin-rich, recurring revenue.

Their CoreNexaTM platform offers unparalleled services that, combined with our exceptional people, proven processes and innovative technology, enable our Partners to be more competitive so they can provide added-value to their current market share, expand into new markets, and make their offerings stickier.

Last year’s vendor survey indicated that 95% of the vendors were using new technology to improve the customer experience. Jon Brinton, Senior Vice President Global Cloud Operations and General Manager Contact Center Solutions at Mitel reviews this year’s customer survey with Don Witt of The Channel Daily News, a TR publication. This year, the 2nd largest UCaaS provider in the world conducted a survey of 5,000 end-user internet purchasers and users. The results show that 66% of the carriers and companies need more work with their customer’s online experience. If the customer experience is poor, there is a point where the experience outweighs:

Brand

Product

Price

It looks like some of the new technology improvements may not be working. Some of these companies are at the point where instead of having recommenders and promoters as customers, they will have detractors of future business.

Current interfaces need to be personalized multi-mobile communications for people buying on a website, emailing support, or chatting with customer support with their smart phone, pad or laptop.

Mitel is a global market leader in business communications powering more than two billion business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate and provide innovative services to their customers. Their innovation and communications experts serve more than 70 million business users in more than 100 countries.

For more information, go to: http://www.mitel.com  or https://www.mitel.com/about/newsroom/press-releases/businesses-are-investing-in-technology-to-improve-customer-experience   and follow them on Twitter @Mitel

Mitel is the registered trademark of Mitel Networks Corporation

by Gary Audin

Patrick Joggerst, Chief Marketing Officer at Ribbon Communications www.ribboncomunications.com and Gary Audin recorded this podcast at the Cloud Communications Summit. Patrick provides the vision and viewpoint that Ribbon is pursuing. He discusses the reason for the rebranding into a neutral name that allows them to expand their business. The combination of Ribbon, Genband, and Edgewater Networks extends their portfolio so their products and tools can penetrate to the customer premises and provide greater visibility for service providers. Ribbon Connect is initially focused on security and will be expanded to provide analytics and support non Ribbon products. The concept of Ribbon Protect is to create a self protected network more than just simply a self-healing network. He points out that the Ribbon Protect is interoperable with other vendors devices and software so that Ribbon Prorect can manage any number of customer infrastructures.

Ribbon Communications Inc. is a company with two decades of market leadership experience in providing secure real-time communications solutions to the top service providers and enterprises around the globe. Built on world-class technology and intellectual property, Ribbon delivers highly reliable, unified, and embedded real-time communications capabilities to customers in more than 25 countries and on 6 continents. The company transforms fixed, mobile and enterprise networks from legacy environments to all IP and fully virtualized, secure, cloud-based architectures, enabling highly productive communications for consumers and businesses. Ribbon’s market-leading communications security solutions are based on a big data behavioral analytics platform and offer customers enhanced network intelligence and security. The company’s Kandy Communications Platform as a Service (CPaaS) enables rapid service creation and digital transformation by delivering customers a comprehensive set of advanced embedded and unified communications capabilities.