Telecom Reseller / Technology Reseller News

Texting has gone from a novelty product to a mainstream real time form of communication. Increasingly, text is a critical form of communication for businesses. But for SMBs, they might be limited to what is available from personal devices. Skyswitch, a specialist in white-lable cloud communications now offer SMS as part of their service. In this podcast Eric Herneaz discusses Skyswitch’s SMS offering, he SMS directory bot and reviews a wide range of applications from big retail, real estate, inventory to food service. We aslso discuss the need to communicate with millennials who prefer text.

Visit www.skyswitch.com

Asset tracking is difficult.  Asset tracking with SDN is next to impossible. Most carriers are having serious issues with their assets. Rikard Kjellberg, Chief Product Officer at B-Yond describes to Don Witt of The Channel Daily News, a TR publication, the problems carriers are having today and how B-Yond is addressing them. Some assets may be lost, while others are being used without the carrier’s knowledge. When they are lost in the cloud, they are stranded and costing T1 carriers $100s of millions of dollars. Legacy technology cannot handle the network additions and deletions of SDN – they are too slow.

B-Yond addresses these issues with their software called Integrity. When it is run on a network, it will identify the network components – bringing back integrity to the network. Once the network is understood, the next step is to bring sanity to it.  In fact, B-Yond’s Sanity allows carriers to start setting standards for alarms on the network, so it can be monitored and controlled.  This will also allow carriers to be predictive when they need to add new equipment or when equipment is about to fail.

The B-Yond software is billed based on then number of vendors involved and the size of the deployment.  Since it is subscription or MRR based, large and small carriers can easily handle the fees.

B.Yond is an artificial intelligence company that develops automation software for operators seeking to capitalize on the move to 5G and the edge. Operators are at an inflection point, needing to transform from purely a network provider to a cloud platform. Focusing on faster data rates and lower latency is not enough. To truly capitalize and generate new revenue streams, they need their networks to operate autonomously; predict intelligently; and launch on-demand services cost-effectively. There is only one way that all this can be achieved – through artificial intelligence-based automation software. This is what B.Yond does.

For more information, go to: https://www.b-yond.com/

Once a company opens-up its company door on the internet, it opens its door to some of the most destructive forces in the world. While the company may have good intentions, if they are not prepared and protected, eventually, they will become one of the many companies that suffer from malware extorsion or the destruction of their internal company database. David Mason, Inside Channel Development Manager for SiteLock, provides a very interesting review of website vulnerabilities and protection requirements to Don Witt of The Channel Daily News, a TR publication.

There are good bots like Google and bad bots like malware. Some bots are searching your website to help profile your message and give you visibility on the internet – a good thing. Some bots are searching the website to find out how they can gain access for the dark side. SiteLock searches 10 million websites a day to protect clients and look for new bots or malware.  Once Identified, they are eradicated and then prevented from returning. Listen in on some very informative discussion that will help you be secure.

SiteLock, the Global Leader in business website security solutions, is the only web security solution to offer complete, cloud-based website protection. Its 360-degree monitoring finds and fixes threats, prevents future attacks, accelerates website performance and meets PCI compliance standards for businesses of all sizes. Founded in 2008, SiteLock protects over 12 million websites worldwide.

Innovation is the cornerstone and driving force for SiteLock. The combination of their dedicated research and development efforts, aggressive product roadmap, and access to a massive global dataset, allows them to find more threats faster than anyone else and ensures customers have the features and functionality needed to keep their website secure.

For more information, go to: https://www.sitelock.com/

If you have a lap top and wi-fi, with Zailab you have what you need to be a home-based agent. According to Fokion Natsis, CSO of Zailab, if you attended any of the key enterprise event s this year, “everybody” is offering a set of look-alike solutions. In this podcast we learn about how Zailab’s ideas are part of a larger vision of economic revival and progress by using cloud technology to bring needed jobs. In South Africa, one of Zailab’s locations, agents can spend up to a 25% of their income on just transport to get to work. Plus, the commute can impede on valuable family time and can also create additional child caring costs. We learn about how Zailab’s software and cloud innovations are delivering economic recovery to distressed parts of South Africa, and now are about to be tried in California. We learn about the company’s value proposition and unique ideas on delivering home based contact centers with very little overhead for both company and the home-based employees.

Visit www.zailab.com

Recorded at CiscoLive 2018, this podcast provides a broad view of Cisco’s cloud transformation, involving both Cisco end user customers and Cisco’s community of channel companies. Vinay Nichani, Vice President of World Wide Software Sales for Cisco discusses how his role in software sales leadership is defined by the journey from a traditional hardware singe sale model to an on-going relationship, with recurring revenues and a closer on-going relationship with both customer and channel partner. In this podcast learn about the unfolding story about enablement programs to help the whole Cisco community to move to the cloud. Nichani says that we have passed the conversation of if we should move to the cloud to how to make the journey. We discuss in detail the changing perception of Cisco from a hardware centric company to a cloud based and software solution leader.

Visit https://www.cisco.com/c/en/us/products/software/index.html

“Mosaic NetworX is a WAN simplification company,” says Chief Operating Officer Matt Hiles. The company offers SOFTWAVE, a fully managed, SD-WAN as-a-Service. In this podcast, Hiles discusses how many companies arrived at current infrastructure practices, including situations that are complex and difficult to manage and have the added complication of multiple carrier link, multiple NOCs and multiple service contracts and billing. According to Hiles this can be an administrative burden. Hiles discusses the benefits of SD-WAN as-a-Service. Hiles also walks us through Mosaic’s specific approach to the SD-WAN as-a-Service which includes the benefits of multi-carrier MSA contracts bundled in one contract - and one invoice, negotiated discounts with over 300 carriers, a single NOC, and so on. This podcast offers valuable information for those seeking to better understand the benefits of SD-WANaaS and those researching vendors in the field.

Visit https://mosaicnetworx.com/tr-end-user/

“Our system allows us to tie an income telephone number to a very granular match with an actual agent,” says Jerry Delince, CMO of ChaseData.  In this podcast Delince offers a broad-based look at how cloud has changed the whole world of the contact center and how ChaseData has offered leadership in making those changes. Cloud call center or center is not just about relocating services from on prem to the cloud, but about what the cloud’s additional muscle and cost-efficient delivery abilities can deliver. The dreary phone tree and its dated “push 1 to get service” is replaced by a process that anticipates user needs from language to product specialization.  Delince discusses how ChaseData changes the user experience from a frustrated user navigating on their own to a very customized experience. We also learn how a cloud-based service saves money, reduces administrative issues and enables an always updated to the newest version service.  “It really allows for our clients to focus on that which they are more proficient at,” says Delince, verses investing time and effort into technology issues that can be delivered by cloud efficiencies.

Visit www.chasedata.com

According to Mike Koker, Sales Manager of NTS Direct, no one knows the pain point of the channel than a fellow channel company, such as NTS Direct. In this podcast Koker discusses how NTS Direct, a very well-established distributor of some of the biggest brands in real time communication is now helping their channel partners to succeed in the cloud. Koker focusses on a series of initiatives to help the channel companies adopt cloud business models and to be more agile in offering cloud-based solutions.  We walk through Avaya’s major revolution in the cloud including an ambitious plan to place Avaya phones on all desks, significantly even in the absence of an Avaya switch. We take a look at Unify’s team collaboration tools and NTS Direct new role as a gold level 3CX distributor.

Visit www.ntsdirect.com

With all of the IoT products that are available now, how can you tell what works and do not involve buying more components? Ricky Singh, Chief of products and solutions with IoT Sprint Business reviews the IoT factory with Don Witt of The Channel Daily News, a TR publication. Sprint Business provides Wirelines, Wireless, and IoT solutions for business.

With the cost of computing, connectivity and storage going down, IoT is enabled to provide services at the edge and help business run more efficiently and resellers to become more profitable.

The IoT factory is divided into two major categories: Buyers and Builders.

Buyers at the factory can purchase complete products with all of the components needed to implement the solution.  The developers receive the tools that would allow you to develop and implement a complete solution for the buyer.  The solutions can be private labeled for resellers to receive ongoing MRR.

Experience a digital store and factory where we bring buyers to builders, so you can turn your ideas into business. Their open platform can cover a full range of use cases, and they offer everything you need to easily design, prototype and build your own secure, connected devices for business applications. Then you can sell your solutions to a built-in market of business buyers in our digital store.

At Sprint IoT Factory, anyone can make their life or work a little better by dreaming up a new solution and making it real.

For more information, go to: https://business.sprint.com/?INTNAV=Header%3ABusinessLogo or https://business.sprint.com/iot-factory/

by Gary Audin

You have dozens to hundreds of remote branch locations. You are an office in a small business. You want to replace an old key system with something modern. But you want to avoid as much cabling as possible. Installation should be plug-and-play. You need to look for a wireless key system solution.

Tommy Lee, Director of Strategic Alliances of VTech https://www.vtechphones.com/products/business/4-line-small-business and Gary Audin recorded this EDUcast covering the requirements and solutions for modern multiline key systems. Tommy discusses the ROBO, SOHO, and SMB environments and their requirements for communications. He reviews the evolution of the key system into today’s modern systems. Tommy also talks about the requirements to easily learn key system operation. He goes on to talk about the office mobility goals and why connect to SIP networks. He reviews DECT wireless technology and how that technology can be extended to cover an entire office.

What you will learn in this EDUcast:

ROBO SOHO Environment

Key System Development

Office Mobility

Why SIP Connections

DECT Technology

Key System Emulation

Testimonial; "The VTech VDP650 is incredibly easy to setup and utilize on our platform. There has never been an easier way to set up SLA because it's handled at the base station level. These devices fill a gap in product offerings for small businesses moving to VoIP and are the perfect fit for restaurants. I'm very comfortable recommending them for SB's." https://www.vtechphones.com/products/business/4-line-small-business

Since 1976, VTech has sold over 33 million wired and wireless handsets in 76 countries. Their satisfactory track record speaks volumes. In 2016, VTech acquired Snom Technology which combined VTech’s experience in telephony, engineering and manufacturing with Snom’s German pioneered VoIP development. The combination of the two powerhouses meant that a more innovative and diverse product portfolio could be delivered to the business market.

VTech also offers differentiating corporate services, from its dedicated presales support teams to its North America-based live post-sales technical support. Support for their products is upheld with best-in-class warranties, as well as Advanced Parts Replacement (APR). Instead of receiving refurbished parts, yours will be replaced with new ones.