Telecom Reseller / Technology Reseller News

Rich Bayes, Product Management Leader at Cisco, spoke with Moshe Beauford of Technology Reseller News, during the Enterprise Connect conference about Cisco’s latest collaboration device innovations and how artificial intelligence is reshaping the meeting experience.

Bayes discussed Cisco’s newest generation of collaboration hardware, including updates to its Desk Pro platform and advanced camera technologies designed to improve hybrid meetings. These devices incorporate AI-powered capabilities such as dynamic camera framing and intelligent speaker tracking to create a more natural meeting experience for both in-room and remote participants. “We’re using AI to make meetings feel more natural, so people in the room and people joining remotely have the same experience,” Bayes said.

A key focus for Cisco is integrating intelligent video and audio technologies directly into meeting devices. By embedding AI features into hardware, organizations can automatically optimize camera views, enhance audio clarity, and adapt to changing meeting environments without requiring complex manual configuration.

The discussion also highlighted how enterprises are investing in higher-quality collaboration spaces as hybrid work becomes permanent. Modern meeting rooms must support distributed teams while maintaining consistent user experiences across different locations and devices.

As organizations gathered at Enterprise Connect to evaluate the next generation of enterprise collaboration technologies, Cisco demonstrated how AI-powered meeting devices are becoming an essential component of modern workplace communication strategies.

Learn more about Cisco: https://www.cisco.com/

Jim Lundy, Founder and CEO of Aragon Research, spoke with Moshe Beauford of Technology Reseller News, during the Enterprise Connect conference about the growing importance of edge computing, AI infrastructure, and data sovereignty in enterprise technology strategies.

Lundy explained that while cloud computing has dominated enterprise IT strategies over the past decade, the rapid rise of AI workloads is pushing organizations to rethink where data processing should occur. Running AI models in centralized cloud environments can be expensive and inefficient for many real-time applications. As a result, enterprises are increasingly moving AI workloads closer to where the data resides—at the edge. “AI runs faster when it’s closer to the data, and for many enterprises the edge is becoming the natural place to process those workloads,” Lundy said.

The conversation also explored the growing role of data sovereignty and security in shaping infrastructure decisions. Organizations in regulated industries are facing new pressures to maintain tighter control over sensitive data while still taking advantage of AI-driven analytics and automation. Edge-based infrastructure can help address these challenges by allowing enterprises to process data locally rather than sending everything to centralized cloud platforms.

Lundy emphasized that this shift does not signal the end of the cloud, but rather the emergence of hybrid architectures that combine cloud scalability with edge performance. These distributed models allow enterprises to optimize cost, performance, and security as AI applications continue to expand across industries.

As discussions at Enterprise Connect highlighted the accelerating impact of AI on communications, collaboration, and enterprise infrastructure, Lundy noted that organizations that rethink their data architecture today will be better positioned to take advantage of the next generation of AI-driven innovation.

Learn more about Aragon Research: https://aragonresearch.com/

Risa Eldridge, AVP of Product Management & Integrations at CallMiner, spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about how conversation intelligence is helping organizations better understand customer interactions and improve operational performance.

Eldridge explained that enterprises are increasingly looking to AI-driven analytics to extract meaningful insights from the vast volume of conversations taking place across contact centers and customer engagement channels. By analyzing voice and digital interactions, organizations can identify patterns, detect compliance risks, and uncover opportunities to improve both customer satisfaction and agent performance. “Conversation intelligence allows organizations to turn everyday interactions into actionable insights that drive better outcomes for both customers and employees,” she said.

CallMiner’s platform applies advanced analytics and artificial intelligence to help companies monitor and evaluate interactions at scale. These capabilities enable organizations to identify emerging trends, improve quality management programs, and provide more targeted coaching and training for agents.

The conversation also highlighted how the rapid adoption of AI across the contact center is creating new expectations for visibility and data-driven decision making. As organizations adopt automation and AI-assisted workflows, understanding what is happening inside customer conversations becomes increasingly critical.

As Enterprise Connect continues to highlight the role of AI in enterprise communications and customer experience, CallMiner’s approach to conversation intelligence demonstrates how organizations can leverage communications data to improve performance, compliance, and customer engagement.

Learn more about CallMiner: https://callminer.com/

Jeff Pulver of the vCon Foundation and David Erickson, Founder and CEO of CarrierX met at the Technology Reseller News podcast station for a conversation recorded during the Enterprise Connect conference about the evolving role of programmable communications and the emerging importance of structured conversation data.

During the discussion, Pulver highlighted the growing significance of vCon (virtualized conversation) as a framework for capturing and structuring communications data. As organizations increasingly rely on voice, messaging, and video interactions, vCon provides a standardized format that enables conversations to be stored, analyzed, and integrated with modern AI systems. “vCon is about turning conversations into structured data that organizations can use to power new applications and insights,” Pulver explained.

Erickson discussed how CarrierX’s programmable communications platform aligns with this vision by enabling developers and service providers to build advanced voice and messaging solutions that can integrate with AI-driven workflows. By combining programmable communications with structured conversation data, organizations can unlock new capabilities in customer engagement, compliance, and analytics.

Both leaders emphasized that enterprises are beginning to recognize the strategic value of communications data, particularly as AI-driven applications become more sophisticated. Structured conversation frameworks such as vCon can provide the foundation for analyzing interactions, improving customer experiences, and building new communications-enabled services.

As discussions at Enterprise Connect continue to focus on AI, cloud communications, and data-driven innovation, the collaboration between the vCon Foundation and CarrierX illustrates how programmable communications and structured conversation data are shaping the future of enterprise communications.

Learn more about the vCon Foundation: https://www.pulver.com/vconfoundation

Charlene Ignacio of Fornix Marketing spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about Beyond the Box, a CRM platform designed to help MSPs and channel partners better manage customer relationships and business operations.

Ignacio explained that many service providers struggle with fragmented tools and processes when managing sales pipelines, customer engagement, and service delivery. Beyond the Box addresses this challenge by providing a platform tailored specifically to the needs of the channel, allowing MSPs to manage leads, automate workflows, and maintain better visibility into their business performance. “Beyond the Box was built with the channel in mind, helping partners streamline operations while maintaining strong relationships with their customers,” she said.

The platform is designed to integrate CRM capabilities with operational workflows, helping organizations align their marketing, sales, and service functions more effectively. This integration can help partners improve customer engagement while simplifying the management of ongoing client relationships.

During the conversation, Ignacio emphasized that effective CRM systems are becoming increasingly important as MSPs grow their customer bases and expand their service portfolios. By adopting tools that are purpose-built for the channel, partners can improve efficiency and scale their operations more effectively.

As conversations at Enterprise Connect continue to highlight the importance of digital transformation and operational efficiency, solutions like Beyond the Box are helping channel partners build stronger, more organized customer engagement strategies.

Learn more about Fornix Marketing: https://fornixmarketing.com/

Vincent Gianfrancesco, Channel Account Manager for Cloud Service Providers and MSPs at Snom Americas, spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about how Snom is helping partners expand opportunities in the rapidly evolving communications market.

Gianfrancesco discussed the growing importance of channel partnerships as MSPs and cloud providers look to deliver reliable, scalable communications solutions for businesses of all sizes. As organizations continue to migrate to cloud-based collaboration platforms, the role of high-quality IP phones and endpoint devices remains essential for delivering a consistent and professional communications experience.

“Snom has always focused on providing reliable, partner-friendly solutions that help MSPs and service providers deliver real value to their customers,” Gianfrancesco said. By working closely with channel partners, Snom aims to simplify deployment and ensure that partners have the tools they need to support modern cloud communications environments.

The conversation also highlighted how Snom’s device portfolio integrates with a wide range of UC and collaboration platforms, giving partners flexibility when designing solutions for enterprise, SMB, and vertical industry deployments.

As companies gathered at Enterprise Connect to explore the next generation of communications technologies, Snom emphasized its continued focus on supporting MSPs and cloud providers with dependable devices and strong channel partnerships.

Learn more about Snom Americas: https://www.snomamericas.com/

Ashley Marcotte, Senior Manager of Project & Enablement at Numeracle, spoke with Doug Green, Publisher of Technology Reseller News, during the HIMSS conference about the growing need for trusted voice communications and the role of verified calling technologies in enterprise environments.

Marcotte explained that organizations across industries—particularly healthcare—are facing increasing challenges with call authentication and spam filtering. As consumers become more cautious about answering unknown numbers, legitimate business calls are often ignored or blocked entirely. “Organizations need to ensure that when they call a customer or patient, the recipient can clearly see who is calling and trust that the call is legitimate,” she said.

Numeracle helps enterprises address this challenge by providing visibility and verification tools that allow businesses to register and authenticate their phone numbers across the telecommunications ecosystem. These capabilities help organizations protect their brand identity, reduce call blocking, and improve answer rates for critical communications such as appointment reminders, patient outreach, and customer service interactions.

Marcotte also noted that many enterprises attending HIMSS are recognizing that trusted voice communications are now a strategic requirement rather than a technical afterthought. With increasing regulatory scrutiny and growing consumer awareness around fraud and spoofed calls, organizations must ensure that their outbound communications are both secure and transparent.

As digital transformation continues across healthcare and other sectors, solutions that restore trust and accountability in voice communications are becoming an essential part of modern customer and patient engagement strategies.

Learn more about Numeracle: https://www.numeracle.com/

Molly Weis, Vice President of Marketing & Communications at Numeracle, spoke with Doug Green, Publisher of Technology Reseller News during the HIMSS conference about the growing challenge of trust in voice communications and how verified calling technologies are becoming increasingly important for healthcare organizations.

Weis explained that healthcare providers depend heavily on phone communication to reach patients, yet many calls now go unanswered due to widespread robocalls and spoofed numbers. This creates real challenges for hospitals and clinics trying to deliver critical updates, appointment reminders, or care coordination messages. “If patients don’t trust the number calling them, they simply won’t answer—even when it’s their healthcare provider trying to reach them,” she said.

Numeracle focuses on restoring trust in voice communications through call authentication and branded calling solutions that help organizations ensure their calls are properly identified and verified. These technologies help healthcare providers increase answer rates and improve patient engagement while protecting their brand identity.

During the conversation, Weis noted that healthcare organizations attending HIMSS are increasingly aware that communication trust is now a strategic issue. With fraud and spam calls continuing to rise, providers must find ways to ensure legitimate calls reach patients reliably.

As healthcare continues its digital transformation, trusted voice communications will remain an essential component of patient engagement and care delivery.

Learn more about Numeracle: https://www.numeracle.com/

Kevin Kieller of BCStrategies spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about the evolving role of AI and collaboration technologies in enterprise communications.

Kieller explained that the communications industry is entering a period of rapid transformation as artificial intelligence becomes embedded in unified communications, contact center platforms, and collaboration tools. Organizations are increasingly exploring how AI can automate routine tasks, assist employees during interactions, and extract insights from communications data. “AI is becoming part of the communications workflow rather than a separate tool,” Kieller said.

Another theme of the discussion was the growing complexity of enterprise communications environments. Businesses now must navigate a wide array of cloud platforms, collaboration tools, and AI-enabled services while ensuring that these technologies integrate effectively with existing systems and workflows.

Kieller also emphasized that industry events like Enterprise Connect play an important role in helping enterprises and technology providers evaluate these developments. The conference provides a venue for organizations to see emerging technologies firsthand and better understand how innovations in AI and cloud communications can impact their long-term strategies.

As enterprises continue adapting to hybrid work environments and evolving customer engagement expectations, Kieller noted that communications platforms will increasingly serve as a central hub where collaboration, analytics, and AI-driven insights come together.

Learn more about BCStrategies: https://www.bcstrategies.com/

Susy Liem, AVP of Product Management for Conferencing at Shure, spoke with Doug Green, Publisher of Technology Reseller News, during the Enterprise Connect conference about how organizations are rethinking conference room audio to better support hybrid collaboration.

Liem explained that as enterprises continue adapting to hybrid work environments, the quality of audio in meeting spaces has become increasingly critical. Clear, reliable audio ensures that both in-room participants and remote attendees can fully engage in meetings without technical barriers. “Audio is often the most important part of the meeting experience—if people can’t hear clearly, the entire collaboration breaks down,” she said.

Shure has focused on developing conferencing solutions that simplify deployment while delivering professional-grade audio performance. The company’s microphone and conferencing systems are designed to integrate seamlessly with modern collaboration platforms while supporting a wide range of room sizes and meeting configurations.

Liem noted that organizations are moving beyond basic conferencing setups toward more advanced systems that automatically manage audio pickup, noise reduction, and speaker clarity. These capabilities help create a consistent experience for participants regardless of where they are located.

As enterprise communications leaders gathered at Enterprise Connect to explore the future of collaboration technology, Shure highlighted the growing importance of high-quality audio infrastructure in enabling effective hybrid meetings and improving overall workplace communication.

Learn more about Shure: https://www.shure.com/en-US