Telecom Reseller / Technology Reseller News

Hamish Graham, Founder and CEO of PumpCX, spoke with Moshe Beauford of Technology Reseller News at the Enterprise Connect conference about how organizations can better understand and improve customer experience by analyzing the conversations they already have with customers.

Graham explained that PumpCX focuses on helping businesses extract meaningful insights from customer interactions across voice and digital channels. By analyzing these conversations, companies can identify patterns, uncover friction points, and understand the root causes of customer dissatisfaction or churn. The goal is to move beyond traditional surveys and metrics to capture the authentic voice of the customer directly from real interactions.

One of the challenges many organizations face is that valuable customer feedback is buried within thousands of daily conversations handled by contact centers and support teams. PumpCX uses advanced analytics and AI-driven tools to surface those insights automatically, giving organizations a clearer view of customer sentiment and operational performance.

Graham noted that improving customer experience requires more than just collecting data—it requires translating insights into operational changes. “Every conversation with a customer contains signals about what’s working and what’s not,” he said. “The key is making those signals visible so organizations can act on them.”

As industry leaders gathered at Enterprise Connect to discuss the future of communications and customer engagement, PumpCX highlighted how conversation analytics can help organizations transform everyday interactions into strategic insights that improve service quality, customer loyalty, and business outcomes.

Learn more about PumpCX: https://www.pump.cx/

Kevin Nethercott, CEO of Tresic, spoke with Doug Green, Publisher of Technology Reseller News at the Enterprise Connect conference about how organizations can turn everyday business conversations into actionable intelligence that improves performance and revenue outcomes.

Nethercott explained that Tresic focuses on analyzing conversations across voice, video, and messaging channels to uncover insights that help organizations understand customer needs, sales performance, and operational gaps. Rather than treating conversations as disposable communications, Tresic’s platform captures and analyzes them as valuable business data that can drive better decision-making.

A key theme of the discussion was how conversational intelligence can empower service providers, MSPs, and enterprises to improve customer engagement and internal collaboration. By identifying patterns and key moments within conversations, companies can surface opportunities to coach teams, refine messaging, and better align with customer expectations.

Nethercott emphasized that many organizations already possess an enormous amount of conversational data but lack the tools to turn it into meaningful insights. “Conversations are one of the richest sources of business intelligence, but most companies have never had a way to analyze them at scale,” he said.

As industry leaders gathered at Enterprise Connect to explore AI, communications platforms, and the future of work, Tresic highlighted how conversation intelligence is emerging as a powerful tool for enterprises seeking to transform communications into measurable business outcomes.

Learn more about Tresic: https://www.tresic.cloud/

Trushna Dave, Co-founder of XCaliber Health, spoke with Moshe Beauford of Technology Reseller News at the HIMSS Global Health Conference & Exhibition about how AI-powered agents are beginning to transform healthcare operations by reducing administrative burdens on clinicians and healthcare staff.

Dave explained that XCaliber Health focuses on deploying AI agents designed to assist healthcare organizations with operational and administrative workflows. By automating routine processes and data interactions, these AI tools can help reduce the time clinicians spend on non-clinical tasks, allowing them to focus more directly on patient care.

A key theme of the discussion was the importance of building AI solutions that integrate seamlessly into real healthcare environments. Rather than replacing clinicians, XCaliber Health’s technology is designed to support them—helping with documentation, workflow coordination, and other time-consuming tasks that often contribute to clinician burnout.

Dave emphasized that healthcare AI solutions must be developed with a strong understanding of the clinical environment and regulatory landscape. “The goal is not to replace clinicians, but to give them tools that remove friction from their day so they can spend more time focusing on patients,” she said.

As healthcare leaders gathered at HIMSS to explore emerging technologies including AI, digital health platforms, and operational automation, the conversation highlighted the growing role of intelligent agents in improving efficiency and supporting healthcare professionals across the care continuum.

Learn more about XCaliber Health: https://www.xcaliberhealth.ai/

Natalie Freels, a physician assistant at Mayo Clinic, spoke with Moshe Beauford of Technology Reseller News at the HIMSS Global Health Conference & Exhibition about the growing role of artificial intelligence and emerging healthcare technologies from the perspective of clinicians working directly with patients.

Freels shared that events like HIMSS provide valuable opportunities for healthcare professionals to connect with the developers and companies building the next generation of medical technologies. As someone working daily on the clinical front lines, she is particularly interested in understanding how innovations such as generative AI and digital health tools will translate into real improvements for patient care and hospital operations.

A key theme of the discussion was the importance of aligning new technologies with the realities of clinical workflows. Healthcare providers need solutions that integrate smoothly into existing systems and support clinicians rather than adding complexity. Freels noted that frontline practitioners are eager to see technologies that can reduce administrative burdens and help streamline patient care processes.

“The most exciting part of being here is seeing what’s coming next and how it might actually help us take better care of patients,” Freels said, highlighting the value of bringing clinicians into conversations with technology developers.

As healthcare systems continue to explore AI-driven solutions, the clinician perspective remains essential. Insights from professionals like Freels help ensure that innovation remains focused on improving patient outcomes, supporting healthcare staff, and making healthcare delivery more efficient.

Learn more about Mayo Clinic: https://www.mayoclinic.org/

Ron Elliott, Director of Field Application Engineering at Digi International, spoke with Moshe Beauford of Technology Reseller News at the HIMSS Global Health Conference & Exhibition about the growing challenge of connecting legacy medical equipment to modern healthcare networks.

Elliott explained that hospitals often rely on critical devices that were designed decades ago—equipment that still performs essential clinical functions but lacks modern network connectivity. Digi International focuses on bridging that gap by enabling healthcare organizations to securely connect legacy medical devices to contemporary IT infrastructures without requiring costly equipment replacement.

Through specialized connectivity solutions and device networking technology, Digi allows hospitals to integrate older equipment with electronic health record systems, monitoring platforms, and broader healthcare IT environments. This approach helps healthcare providers extend the life of expensive medical equipment while still benefiting from modern data integration and management capabilities.

Elliott noted that this challenge is widespread across healthcare systems where capital equipment can remain in service for many years. “Many hospitals have critical devices that still work perfectly well but weren’t designed for today’s connected environments,” he said, highlighting the importance of solutions that bring those devices into secure and manageable networks.

As healthcare organizations continue to digitize clinical workflows and expand connected care, Digi International’s technologies provide a pathway for modernizing infrastructure while protecting existing investments in medical equipment.

Learn more about Digi International: https://www.digi.com/

Josh Howell, Healthcare CTO at Rubrik, spoke with Moshe Beauford of Technology Reseller News at the HIMSS Global Health Conference & Exhibition about Rubrik’s participation in a new cybersecurity initiative led by the American Hospital Association (AHA) designed to strengthen protection and resilience across healthcare systems.

The initiative, organized by the AHA and supported by experienced cybersecurity leaders, aims to bring together technology providers and healthcare organizations to address the growing threat landscape facing hospitals and clinical networks. Healthcare remains one of the most targeted industries for ransomware and cyberattacks, making coordinated efforts between vendors and healthcare institutions increasingly important.

Rubrik’s role in the program focuses on helping hospitals protect and recover critical healthcare data in the event of cyber incidents. The company’s data security and resilience platform is designed to safeguard sensitive information while enabling organizations to restore operations quickly if systems are compromised. In environments where patient care depends on uninterrupted access to systems and records, fast recovery capabilities are essential.

Howell noted that the collaboration highlights the need for a stronger industry-wide response to cybersecurity threats in healthcare. “Programs like this bring together the expertise of security vendors and healthcare leaders to help hospitals better prepare for and respond to cyber threats,” he said.

As healthcare technology leaders gathered at HIMSS to discuss AI, digital health, and cybersecurity, the Rubrik initiative with the AHA reflects a growing focus on resilience—ensuring that hospitals can continue delivering care even in the face of increasingly sophisticated cyber threats.

Learn more about Rubrik: https://www.rubrik.com/

Josh Howell, Healthcare CTO at Rubrik, spoke with Moshe Beauford of Technology Reseller News at the HIMSS Global Health Conference & Exhibition about the growing importance of cyber resilience in healthcare and Rubrik’s collaboration with the American Hospital Association (AHA) to strengthen security across the sector.

Howell explained that healthcare organizations remain among the most targeted industries for cyberattacks, making resilience and recovery capabilities essential. Rubrik has been working closely with the AHA’s cybersecurity initiative, which is led by veteran security experts focused on helping hospitals and health systems better prepare for ransomware and other threats. The partnership highlights how public and private sector collaboration can improve readiness across healthcare infrastructure.

A key theme of the discussion was the need to move beyond traditional backup strategies toward a broader cyber resilience framework. Rubrik’s platform focuses on protecting critical healthcare data, ensuring that hospitals can recover quickly and safely if systems are compromised. In an industry where downtime can directly affect patient care, rapid and reliable recovery capabilities are critical.

Howell emphasized that cybersecurity in healthcare is no longer just an IT concern—it is a patient safety issue. “Healthcare organizations must be able to protect their data and ensure that critical systems can recover quickly when incidents occur,” he said. This perspective is driving new investments in data protection, ransomware recovery, and operational resilience across healthcare systems.

As healthcare leaders gathered at HIMSS to discuss the future of digital health, the conversation underscored the growing recognition that cybersecurity and resilience must be foundational elements of modern healthcare infrastructure.

Learn more about Rubrik: https://www.rubrik.com/

Rob Droppa, General Manager of Government and Healthcare Solutions at DT Research, spoke with Moshe Beauford of Technology Reseller News at the HIMSS Global Health Conference & Exhibition about the growing demand for purpose-built computing devices designed for mission-critical healthcare and government environments.

Droppa explained that DT Research specializes in rugged tablets, medical carts, and integrated mobile computing platforms built specifically for industries where reliability, mobility, and sanitation are essential. In healthcare environments, clinicians require devices that can move with them throughout hospitals and clinics while supporting real-time access to patient records, clinical applications, and imaging systems.

Unlike consumer-grade tablets, DT Research devices are engineered specifically for clinical workflows. The systems feature antimicrobial enclosures, hot-swappable batteries for uninterrupted operation, and compatibility with healthcare peripherals such as barcode scanners and RFID readers. These capabilities enable clinicians to securely authenticate, scan medications, and update patient information directly at the bedside.

Droppa noted that the company’s solutions are designed to meet the demanding needs of healthcare professionals working in fast-paced environments. “Healthcare providers need reliable devices that can move with clinicians throughout their workflow while maintaining security and uptime,” he said, emphasizing the importance of hardware built specifically for medical environments rather than adapted from consumer devices.

As healthcare organizations continue to digitize workflows and expand mobile clinical tools, the need for specialized hardware that supports reliability, security, and infection control is becoming increasingly important. DT Research’s portfolio is designed to meet those needs while enabling healthcare professionals to work more efficiently across hospitals, clinics, and field environments.

Learn more about DT Research: https://dtresearch.com/

Jeff Pulver of the vCon Foundation joined Doug Green, Publisher of Technology Reseller News, for a conversation recorded at the HIMSS Global Health Conference & Exhibition, where the focus was on how structured conversation data could play a critical role in the next phase of healthcare innovation.

Pulver explained that the vCon framework—short for “virtualized conversations”—is designed to capture and structure human interactions such as voice calls, video meetings, and messaging exchanges into standardized digital records. These structured conversation objects can then be analyzed, stored, and integrated into enterprise workflows. “Conversations are some of the most valuable data organizations have, but historically they’ve been unstructured and difficult to use,” Pulver noted.

In healthcare environments, that challenge is especially important. Hospitals, clinics, and care providers rely heavily on voice interactions between clinicians, patients, and support staff. By structuring those conversations, organizations could unlock new opportunities for analytics, compliance, and AI-driven insights while maintaining governance over sensitive information.

Pulver emphasized that as AI becomes more deeply embedded in enterprise and healthcare systems, structured conversational data will be essential for training models, improving operational decision-making, and creating more responsive digital workflows. Rather than treating conversations as disposable communications, the vCon approach treats them as durable, actionable data assets.

As healthcare leaders gathered at HIMSS to explore AI, interoperability, and digital transformation, the discussion highlighted how frameworks like vCon could help bridge the gap between human communication and machine intelligence—turning everyday conversations into meaningful data that can support better outcomes across healthcare organizations.

Learn more about the vCon Foundation: https://www.pulver.com/vconfoundation

Doug Green, Publisher of Technology Reseller News, interviewed Dan Novaes of Mode Mobile to discuss a new approach to smartphones that allows users to generate income through everyday mobile usage. The conversation centered on Mode Mobile’s vision of transforming the smartphone from a device that costs money into one that can potentially earn money for the user.

Novaes explained that Mode Mobile developed the EarnPhone, a smartphone platform designed to reward users for engaging with the device in normal ways—such as interacting with content, apps, and mobile experiences. “We believe the phone should work for the user, not just the other way around,” Novaes said, describing the company’s goal of turning everyday smartphone activity into a monetizable experience.

The concept is built around the idea that consumers spend significant time on their smartphones each day, generating value for digital platforms through engagement and advertising. Mode Mobile’s platform shares a portion of that value directly with the user. According to Novaes, this model reflects a broader shift toward what the company calls the earn-as-you-go mobile economy, where users are rewarded for the digital attention they already provide.

Novaes also discussed how the model could resonate in both consumer and emerging market environments where affordability and access to mobile technology remain important issues. By offsetting device costs through engagement rewards, the platform aims to lower barriers to smartphone adoption while also creating new opportunities for digital participation.

Ultimately, Mode Mobile’s strategy represents an attempt to rethink the economics of mobile devices and digital engagement. Rather than viewing the smartphone purely as a consumer expense, the company is positioning it as a productivity and earning platform that reflects how central mobile technology has become to everyday life.

More information about Mode Mobile and its EarnPhone initiative is available at https://invest.modemobile.com/.