Telecom Reseller / Technology Reseller News

Digital Tide on the Cloud PBX Opportunity for Telcos, Podcast, Digital Tide enables telecom operators and MVNOs to launch carrier-grade, white-label Cloud PBX platforms quickly, allowing them to provide advanced business communications services under their own brand without the time and cost of developing the technology internally

“Telcos need to stop selling lines and start selling business solutions.”

That was the central theme of a recent Technology Reseller News podcast conversation with Roman Zahidi, Content Marketing Manager at Digital Tide, and Anna Gonzales, Marketing Team Lead at Digital Tide, who spoke with Doug Green, Publisher of Technology Reseller News, about the rapidly emerging market for Cloud PBX and AI-driven voice services.

Speaking after a busy week at Mobile World Congress Barcelona, Zahidi and Gonzales described how telecom operators worldwide are under pressure to evolve beyond traditional connectivity services. As voice revenues flatten and competition intensifies, operators are looking for new ways to deliver value to business customers. According to the Digital Tide team, Cloud PBX represents one of the most immediate opportunities for telecom providers to move up the value chain and offer complete communications solutions to enterprises and SMBs.

Digital Tide enables telecom operators and MVNOs to launch carrier-grade, white-label Cloud PBX platforms quickly, allowing them to provide advanced business communications services under their own brand without the time and cost of developing the technology internally. The approach allows operators to move rapidly into enterprise markets while leveraging their existing network infrastructure and customer relationships.

The discussion also explored how AI-driven voice capabilities are becoming an important differentiator in modern communications platforms. By integrating AI features into Cloud PBX environments, operators can deliver new productivity tools, advanced analytics, and smarter communications workflows for business users.

For telecom operators facing a changing communications landscape, Zahidi and Gonzales emphasized that the opportunity is clear: those who expand from connectivity into business communications services can unlock entirely new revenue streams while strengthening relationships with enterprise customers.

Learn more about Digital Tide at https://www.digitaltide.io/

Doug Green, Publisher of Technology Reseller News, interviewed Dayton Turner, VP of Solutions Engineering, and Chris Burgy, SVP of Corporate Development at Ooma, to discuss the accelerating transition away from legacy copper lines and the growing opportunity for partners to address the POTS replacement market.

The discussion focused on the ongoing retirement of the public switched telephone network (PSTN) and the operational challenges organizations face as they migrate critical services from traditional analog lines to modern connectivity solutions. Turner explained that many businesses still depend on POTS lines for applications such as elevators, alarm systems, fire panels, and point-of-sale terminals—systems that were originally designed around the reliability of copper infrastructure. As telecom providers continue phasing out these legacy networks, organizations must identify alternative technologies that maintain reliability while supporting modern connectivity requirements.

Burgy emphasized that the transition represents a significant opportunity for channel partners and service providers. Many enterprises and small businesses are only beginning to understand the scope of the copper shutdown and the operational impact it will have on their infrastructure. This creates demand for partners who can evaluate existing deployments, recommend migration strategies, and implement replacement solutions that ensure continuity of critical services.

The conversation also highlighted how wireless and IP-based solutions are increasingly being deployed to replace traditional analog lines. These technologies enable businesses to maintain connectivity for essential systems without the limitations of legacy copper infrastructure, while also improving manageability and scalability. For partners, the key is combining technical expertise with proactive engagement to help customers navigate the transition before service disruptions occur.

Ultimately, Turner and Burgy stressed that the copper sunset is not simply a network upgrade—it is a structural shift in telecommunications infrastructure. Organizations that begin planning now will be better positioned to maintain operational resilience, while partners who guide customers through the migration will play a critical role in the next phase of enterprise communications.

Visit https://www.ooma.com/

Doug Green, Publisher of Technology Reseller News, interviewed Will Morey, Managing Director of Gamma Business, to discuss the next phase of the global PSTN switch-off and what it means for service providers, partners, and enterprise customers. The conversation focused on the transition from legacy copper networks to IP-based communications and the growing importance of execution as the deadline approaches.

Morey explained that the industry has moved beyond awareness of the PSTN shutdown and is now firmly in the execution phase. For many partners, the challenge is no longer understanding that migration must occur, but rather how to transition large numbers of customer sites without disrupting services or damaging long-standing relationships. Businesses still rely on traditional lines for critical applications such as alarms, payment terminals, and other infrastructure that cannot always be moved quickly to IP.

To help partners manage this complexity, Gamma developed Edge Migrate, a platform designed to analyze customer estates, plan migrations, and coordinate transitions across both Gamma and third-party services. The goal is to simplify the operational burden for partners while protecting recurring revenue streams and ensuring continuity of service during the migration process.

Morey also highlighted an often overlooked aspect of the PSTN transition: some environments are not yet ready for full IP voice. In those situations, interim connectivity solutions can keep essential services running while organizations address network readiness and modernization requirements. By providing these transitional capabilities, partners can continue supporting customers while guiding them toward long-term digital infrastructure.

Ultimately, Morey emphasized that the PSTN switch-off represents both a challenge and an opportunity. Partners that act early, leverage migration tools, and maintain close engagement with their customers will be best positioned to turn the copper sunset into a moment of growth rather than disruption.

Visit https://gammagroup.co/

“When you’re dealing with life-safety systems, power failure simply isn’t an option,” says Jake Jacoby, CEO of TELCLOUD.

In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, speaks with Jacoby about one of the most important but sometimes overlooked elements of modern POTS replacement deployments: reliable backup power.

As legacy copper networks disappear, organizations are replacing traditional POTS lines used by elevators, fire alarms, emergency phones, and security systems with modern IP and wireless solutions. While the new technologies provide flexibility and cost savings, Jacoby emphasizes that power resilience must be engineered into every deployment.

Historically, copper lines delivered their own power from the central office, allowing analog phones and emergency systems to continue operating during local power outages. Modern replacements must replicate that reliability through battery backup systems and redundant power strategies.

Jacoby explains that a properly designed POTS replacement solution must ensure that critical communications remain operational even when a building loses electricity. Backup batteries, remote monitoring, and system alerts are all part of the architecture needed to meet regulatory requirements and maintain life-safety compliance.

The discussion also highlights the role of channel partners and MSPs in helping customers navigate this transition. As copper lines are retired worldwide, partners have an opportunity to modernize infrastructure while ensuring that the essential communication path for safety systems remains intact.

For organizations deploying POTS replacement, Jacoby advises that reliability should always come first. “You’re not just replacing a phone line,” he explains. “You’re protecting the communication path for systems people rely on in emergencies.”

The episode concludes with the series’ signature Shots segment, where Jacoby continues the podcast’s tradition of highlighting exceptional sipping tequilas—pairing conversations about mission-critical telecom infrastructure with a lighter moment for listeners.

For more information, visit https://www.telcloud.com/ or call 844-900-2270.

Jim LaRoe, CEO of Symphion, joined Doug Green, Publisher of Technology Reseller News, for a podcast discussion ahead of the upcoming HIMSS Global Health Conference & Exhibition, focusing on a frequently overlooked cybersecurity vulnerability in healthcare environments: networked printers and print infrastructure.

LaRoe explained that while hospitals and healthcare organizations invest heavily in protecting servers, endpoints, and applications, print fleets often remain unmanaged from a security perspective. “Printers are connected devices on the network, and they can represent a real vulnerability if they’re not properly secured,” LaRoe noted. In highly regulated healthcare environments, these devices often handle sensitive patient data and must meet strict compliance requirements.

Symphion addresses this issue with a managed service designed to deploy and maintain security certificates across large print fleets. The company’s platform automates the process of installing and renewing digital certificates that authenticate devices and encrypt communications between printers and the broader network infrastructure. By automating certificate lifecycle management, Symphion helps organizations reduce administrative overhead while maintaining consistent security policies across thousands of devices.

For healthcare organizations preparing for audits or strengthening their cybersecurity posture, the solution can also support compliance frameworks tied to patient privacy and data protection. LaRoe emphasized that healthcare IT teams often lack the resources to manually manage certificate deployments across hundreds or thousands of printers, making automation essential.

As healthcare leaders gather at HIMSS to discuss cybersecurity, AI, and digital transformation, Symphion is highlighting the need to extend security strategies to every connected device on the network—including the print infrastructure that continues to support critical clinical workflows.

Visit https://symphion.com/

Brian Peterson, Cofounder and CTO of Dialpad, joined Doug Green, Publisher of Technology Reseller News, for a podcast conversation ahead of the upcoming Enterprise Connect 2026 and HIMSS 2026 events to discuss how enterprises are moving beyond AI experimentation and beginning to deploy agentic AI at scale.

Peterson explained that many organizations have spent the past year exploring AI pilots but are now facing the harder challenge of operationalizing those experiments in production environments. “The real question now isn’t whether AI works—it’s how you deploy it safely, measure its impact, and scale it across the organization,” he said. Dialpad’s approach focuses on helping enterprises identify high-value use cases, build AI agents around those workflows, and validate outcomes before deployment.

A key advantage for Dialpad is its access to large volumes of real conversational data from voice, messaging, and contact center interactions. By analyzing these interactions, the platform can identify friction points in customer experience and operational workflows. Those insights then guide the creation of AI agents designed to resolve specific tasks—such as assisting contact center agents, automating routine processes, or surfacing real-time insights during live conversations.

Peterson also emphasized the importance of governance and measurement when deploying AI agents. Organizations must ensure that AI systems are transparent, measurable, and aligned with business objectives. By validating performance before production rollout, enterprises can reduce risk while demonstrating clear ROI—an important step in transitioning from experimental pilots to enterprise-wide adoption.

As the industry prepares for major discussions at Enterprise Connect and HIMSS, Peterson believes the next phase of enterprise AI will be defined by practical deployment rather than experimentation. Organizations that can effectively turn conversational data into actionable AI workflows will be best positioned to unlock the real value of agentic AI.

Visit https://www.dialpad.com/

Doug Green, Publisher of Technology Reseller News, interviewed Ethan Ouyang, Head of the U.S. Department of Atoms at DeepWisdom, to discuss a new class of AI innovation: autonomous AI teams capable of building, launching, and operating real businesses from a single prompt.

Ouyang described Atoms as a next-generation AI business solution designed to move beyond copilots and task-based agents. Rather than assisting humans with discrete workflows, Atoms functions as a coordinated, multi-agent system that can plan, execute, iterate, and grow revenue-generating products. The platform leverages open-source models and modular architecture to deliver enterprise-grade performance while maintaining cost efficiency and flexibility.

A central theme of the conversation was the shift from “AI tools” to “AI organizations.” Ouyang explained that Atoms is structured to simulate functional teams—product, engineering, marketing, and operations—working collaboratively to bring an idea to market. This approach enables faster experimentation, shorter development cycles, and measurable business outcomes. For telecom, MSP, and channel audiences, the implication is significant: AI is no longer just about automation within existing businesses—it may also become a mechanism for creating entirely new lines of revenue.

Ouyang also addressed the economics of AI deployment. As infrastructure costs and model usage scale, enterprises are increasingly seeking performance-per-dollar advantages. Atoms is positioned to deliver competitive output quality while reducing operational expense through optimized model orchestration and autonomous workflow design. The result, he suggested, is a more sustainable path toward AI-driven growth.

Looking ahead, Ouyang framed Atoms as part of a broader transformation in how organizations think about productivity and entrepreneurship. As AI systems gain the ability to operate with greater autonomy, the competitive advantage will shift toward those who can effectively deploy and govern these digital teams. For technology providers and partners, that represents both a strategic opportunity and a call to rethink traditional business models.

More information about Atoms and DeepWisdom’s autonomous AI initiatives is available at https://atoms.dev/.

Doug Green, Publisher of Technology Reseller News, sat down with James Cadman, Chief Customer Officer at Luware, to explore how organizations can modernize customer engagement and contact center operations in an era of digital transformation.

Cadman explained that Luware specializes in cloud-native customer service and contact center solutions that integrate seamlessly with platforms like Microsoft Teams, helping enterprises deliver unified, efficient support at scale. He emphasized that customer success is central to Luware’s mission and that people—more than processes or metrics—are what drive exceptional outcomes. In his words, “People drive excellence, not just KPIs!” (from industry sessions delivered by Cadman).

The discussion highlighted how customer experience must evolve beyond siloed channels to truly omnichannel engagement, ensuring consistency, personalization, and responsiveness across voice, chat, email, and digital touchpoints. Cadman noted that customers today expect seamless journeys and that companies must architect their contact center technologies and organizational structures to support frictionless interactions.

Luware’s approach blends technological innovation with dedicated customer support. Cadman shared examples of how personalized service—such as assigning customer success specialists to guide onboarding, environment setup, and issue resolution—can make a material difference in adoption and satisfaction. This focus on support excellence helps organizations achieve rapid time to value and high levels of trust in outcomes.

Finally, Cadman spoke to the importance of aligning technology with business goals, including digital transformation, compliance, and analytics. Luware customers across sectors like government and finance have leveraged solutions such as Luware Nimbus to simplify communications, scale on demand, and gain deeper insights into operations.

More about Luware’s solutions and customer success resources is available at https://luware.com/.

Rob Slaughter, CEO and co-founder of Defense Unicorns, discusses the modernization of the Department of War and the company’s role in facilitating technology integration with Don Witt of the Channel Daily News, a TR publication.

Rob and Don comment on the modernization focusing on technology advancements and AI applications. They discussed how the nature of warfare has changed, transitioning from traditional systems to autonomous drones and other advanced technologies. Rob explained that the rapid pace of technological development means that outdated capabilities are no longer acceptable in modern conflicts.

Don then asks Rob Slaughter about their platform solution UDS. Rob explains that UDS enables faster integration of modern software and AI solutions into military systems. Rob explained that UDS can integrate with both legacy and modern systems, significantly reducing the time needed for technology deployment compared to traditional methods. They discussed the challenges of deploying technology to the government and how Defense Unicorns helps streamline the process, making it easier for companies to contribute to national defense. This holds true for enterprise software as well.

About: Defense Unicorns was created by people who knew firsthand how desperately the people protecting our world needed software that could move as fast as the threat. At the time it was impossible. They imagined a solution that could update in minutes, be CVE-free as a baseline, and thrive in air-gapped and edge environments. And then they built it.

Defense Unicorns was officially founded, building on their deep experience delivering software in air-gapped, mission-critical environments. After helping stand up Platform One and Big Bang, the team began aligning real-world services work with product R&D—starting with Zarf, an air-gap-native delivery tool. This product-led approach, grounded in the needs of mission operators, drove early growth.

For more information go to: https://defenseunicorns.com

Doug Green, Publisher of Technology Reseller News, interviewed Roger Brown, Vice President of Mobile North America at Allstate Protection Plans, to discuss new consumer research examining how Americans think about smartphone upgrades, trade-ins, and sustainability—and what it means for carriers and the broader mobile ecosystem.

Allstate Protection Plans, a division of Allstate, works globally with carriers and retailers to provide device protection, upgrade, and second-life solutions for smartphones and other connected devices. Brown shared findings from a recent survey of more than 1,000 U.S. consumers. The first major takeaway: upgrade cycles continue to lengthen. Consumers are keeping their smartphones longer, driven by higher device prices, extended financing terms, and slower perceived innovation. The second key finding was that practicality now outweighs novelty. For the first time, battery performance ranked as the most important feature—above price or camera improvements—signaling that dependability now trumps incremental feature upgrades.

A third headline centered on sustainability. While more than half of consumers say environmental impact matters, only about 20% actually recycle their old phones, and just 16% purchase refurbished devices. Brown noted that lingering concerns about personal data security remain a barrier, even though industry safeguards are strong. “There’s still a lack of confidence,” he explained, particularly around handing over devices containing personal photos, financial data, and contacts.

The survey also has strategic implications for carriers. Longer device life cycles improve retention but make customer acquisition more difficult and expensive. As Brown observed, simply offering the latest device is no longer enough to differentiate. Instead, carriers are exploring bundled and subscription-style offerings—combining connectivity, device access, and protection into a single monthly solution—to simplify the consumer experience and create stronger value propositions. Building confidence in refurbished devices by backing them with warranties comparable to new products may also help close the sustainability gap.

Ultimately, Brown emphasized that flexibility is key. Consumers have different upgrade appetites, and solutions must allow them to upgrade, repair, protect, or recycle on their own terms. The full survey and additional information about Allstate Protection Plans are available through the Allstate website.

Visit https://www.squaretrade.com/