Telecom Reseller / Technology Reseller News

by Gary Audin

Can you accurately predict your applications such as UC&C as well as your infrastructure requirements? Predictions have become harder to create much less realize. The enterprise needs to be agile and depend less on the hardware. Dedicated hardware structures can lock in solutions that are hard to modify, change, and scale. You need a strategy behind your solution selections. This is where software defined network and data center solutions become paramount.

Larry Levenberg, VP of Sales and Marketing for NEC www.necam.com  and Gary Audin discuss the Smart Enterprise in this podcast recorded at the NEC Advantage conference. Agility, cloud, collaboration, and service assurance, and 99.999% delivery are becoming essential ingredients for the smart, secure, and always-on enterprise. These drivers for an evolving technology foundation enable new approaches to IoT and for how IT services like biometrics and facial recognition are delivered and managed. Larry discusses ways for businesses to grow and evolve IT delivery.

NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated Solutions for Society that are aligned with our customers' priorities to create new value for people, businesses and society, with a special focus on safety, security and efficiency. NEC delivers one of the industry's strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers' productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology, and leverages a robust partner ecosystem to solve today's most complex business problems. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $25 billion in revenues.

For more information, please visit www.necam.com.

by Gary Audin

911 is the most recognizable telephone number in the U.S. People know that dialing 911 should get them connected with a public safety dispatcher immediately. Unfortunately this was not the case and it prompted the creation of Kari’s law. You had to dial 9911 if you were in a hotel/motel but the little girl did know this and her mother died as a result. The information relayed to the Public Safety Answering Point (PSAP) is limited by the mall data fields in the Automatic Identification Identifier (ALI). The ALI field is too small to contain any robust information. What if the ALI filed contained a short URL that linked to an organization’s site with content that would help first responders.

Mark Fletcher, ENP, and Chief Architect WW Public Safety Solution at Avaya and Gary Audin discuss improving 911 information in this podcast recorded at the International Avaya User Group conference. Mark points out the weakness of the present ALI data field. He said that if a URL to the organizations site is included in the field, the PSAP dispatcher and the first responders could access floor plans, video feeds, personal health data, smoke detectors, and any other information that the organization can provide. This would improve the efficiency of the first responders and speed the response effort. Read or listen to Mark’s blog “What Really Happens When You Dial 911?” https://www.avaya.com/blogs/archives/2014/02/what-really-happens-when-you-dial-911.html

Avaya is a provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity, and enhanced financial performance. Its contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.

For more information please visit www.avaya.com.

by Gary Audin

You should be migrating to a software defined everything not just the network. This includes "SDN Ready" UC&C, WebRTC, contact center, and cloud services. Business analytics should be integrated with other IT solutions with the SDN infrastructure integrated with UC. No vertical market is immune to the software designed approach.

Ram Menghani VP of IT/UC Solutions and Services for NEC www.necam.com  and Gary Audin discuss the components, software and hardware, that deliver the NEC Smart Enterprise solutions at the NEC Advantage conference. This podcast covers the SDN controller, UC&C enabled as software and the use of biometrics. The delivery of 99.999% availability is produced by a fault tolerant server configuration and the Express Cluster design.

NEC Corporation of America (NEC) is a leading technology integrator providing solutions that improve the way people work and communicate. NEC delivers integrated Solutions for Society that are aligned with our customers' priorities to create new value for people, businesses and society, with a special focus on safety, security and efficiency. NEC delivers one of the industry's strongest and most innovative portfolios of communications, analytics, security, biometrics, and technology solutions that unleash customers' productivity potential. Through these solutions, NEC combines its best-in-class solutions and technology, and leverages a robust partner ecosystem to solve today's most complex business problems. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with a presence in 160 countries and $25 billion in revenues.

For more information, please visit www.necam.com.

In a market crowded with products from OEMs such as Avaya and Cisco, Allstar Networks, a California based IT distributor, features products from Incom's Dual band SIP WiFi phones. In this podcast Tony Clayton, VP VoIP and Cloud Services, makes the case for SIP wireless phones as a long term, highly functional, durable and adaptable solution. Clayton believes that his featured product offering allows his customers more freedom to move in the direction they feel is best for their enterprise, and he sees the end points Allstar is offering as more capable to coming and ongoing changes such as WebRTC.

Learn more at www.allstarnetworks.com

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In the run up to this year's Avaya Engage, Tone Software made a major cloud related announcement: Tone Launches New ReliaTel as a Service Cloud UC&C Management  In this podcast, Perry King, Director of Product Management for Tone Software discusses ReliaTel as a Service (RaaS) solution and how the new model offers rapid deployment, reduced operational support overhead, and a pay-as-you-go consumption model that eliminates capital budgetary barriers and ensures lower total cost of ownership for critical UC&C service assurance. For Avaya environments, ReliaTel as a Service delivers the ReliaTel Visual360 intelligence portal to visualize real-time UC quality, performance, and service level analytics correlated with operational and network conditions throughout the UC environment. Perry describes how Tone Software delivers information for Avaya users either from on prem or from the cloud.

Visit www.tonesoft.com

 

 

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As Avaya customers gathered for Avaya Engage 2016 in Orlando last week, the many enterprises that the attendees represent are confronting a two front challenge: changing ways people want to communicate and changing technologies to facilitate that communication. In this podcast John De Los Reyes, Senior Vice President of Sales, Americas for Enghouse Interactive, walks us through how Enghouse offers solutions that help enterprises stay ahead, stay connected and stay in touch with their customers and their own workforces. Enghouse offers solutions for many communication platforms and is a long term Avaya DevConnect Partner.

Visit www.enghouseinteractive.com

 

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Going back to the Bell Labs era, CI has served the Avaya community over the decades with flexible IVR development software platforms, both for Windows Server and the Avaya AEP/AVP platforms. Solutions include Turn-Key IVR applications. enhanced CTI Screen Pops and multi-endpoint IP Phone Pager solutions. In this podcast Chris Herring, CI CEO and President tells us about the company's current offerings to the Avaya and UC communities. CI solutions are customizable and scalable and the developer offers vertical market applications as well.

Visit www.instruments.com

 

 

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Imagine a unified approach to understanding the communication lifecycle of your organization. In a demanding environment of migration, technology changes and economic challenges to run lean, there is a need to have a complete view of how an organization’s communications operate. In this podcast, Calero’s Larry Foster outlines how Calero delivers a comprehensive insight, along with a family of related solutions. Calero's approach saves customers money, resources and improves operations from many vantage points.

Visit http://www.calero.com/insight-analytics/

AudioCodes and Avaya have a long standing partnership that has served the UC and UCaaS communities for over a decade. Recorded at Avaya Engage 2016, this podcast outlines AudioCodes extensive reach of products and solutions, and how AudioCodes has dedicated offerings for Avaya users and customers. Dave MacMaster Sales Director, Global Accounts at AudioCodes walks us through the AudioCodes participation in Avaya’s DevConnect Select Product Program (SPP) and a look at some of the most popular products customers were looking at the show. We also look at AudioCodes opportunities for companies in Avaya's channel.

Visit www.audiocodes.com/avaya-uc

 

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by Gary Audin

Collaboration has changed the way people work today. This is true in the office and on the road. Businesses are embracing transparency and rapid knowledge sharing with ease inside and outside the enterprise. The rise of BYOD has stimulated employers to look for a solution that augments the way their employees work. Embedded collaboration tools can streamline the world of collaboration.

Satish Shenoy, VP Worldwide Channel Sales at Moxtra www.moxtra.com and Gary Audin recorded this podcast at the International Avaya User Group conference. Satish focuses on a mobile first philosophy. He discusses the SDKs and APIs that allow less technical staff to deliver collaboration at low risk, and faster time-to-market. He even proposes that since the investment is smaller, with drag and drop solutions, that if an embedded collaboration feature is not successful, there is less risk and less cost. Another collaboration feature can then be created rapidly that will be successful.

Moxtra www.moxtra.com delivers an embeddable, mobile-first solution that lets people work the way they want to – on the go or at their desks, in real-time or any time. Embed multi-layered, cloud collaboration into mobile and web apps with Moxtra’s SDKs and APIs brings collaboration into the context of the business application. This enables users to engage with each other via messaging, voice and video calling, screen sharing, file sharing, document annotation, audio-visual clips, and more – without leaving the app. Applications powered by Moxtra have collaboration built in to keep users engaged and productive. In April 2015, Gartner named Moxtra a “Cool Vendor in Social Software and Collaboration.”