Telecom Reseller / Technology Reseller News

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Telecom Reseller / Technology Reseller News episodes

July 31, 2025 The Educator’s Path to MSP Leadership and M&A Insight, Net Sciences Podcast
“Even today, roughly two-thirds of the people I interview have never had professional IT support. I'm still bringing fire to the caveman.” — Joshua Liberman, Net Sciences
At GTIA’s ChannelCon 2025 in Nashville, Joshua Liberman, President of Net Sciences, joined Doug Green, Publisher of Technology Reseller News, for a compelling conversation that spanned career origins, MSP evolution, M&A strategy, and the role of AI in cybersecurity.
Liberman began with a colorful personal journey—from hitchhiking and odd jobs to discovering his path in IT by making a PC work overnight with nothing but instinct and manuals. That moment launched a 30-year career culminating in Net Sciences, which he founded in 1995 and steadily grew into a dedicated managed services provider (MSP) with a focus on underserved small businesses in New Mexico and beyond.
Despite the maturity of the IT industry, Liberman underscored that “greenfield” opportunities remain widespread. “I frequently see $10, $20, $25 million businesses that have never had professional IT,” he noted, pointing to the enduring need for education and reliable support in every market—even major ones.
Liberman also offered advice to MSPs preparing for long-term success or acquisition. “Start with the end in mind,” he advised. “Build a truly stable, scalable machine that can run without your input… you sell a better business.”
On AI, Liberman expressed cautious optimism. While recognizing its inevitability and potential, especially within ASCII’s growing framework initiatives under CEO Jerry Katavas, he warned of premature deployments and the risks of weaponization in cybersecurity. “We have a tendency to push [technology] out the door before it's able to walk,” he said.
As a respected figure within the ASCII community, Liberman hinted at future conversations around both AI integration and M&A strategy for MSPs. For more about Net Sciences, visit netsciences.com.
12 min
July 30, 2025MSPs Must Own the WAN Conversation: Massive Networks’ Ken Totura on Fixing Connectivity and Customer Experience, Podcast
“Nobody would deploy AI without internet—so why aren’t MSPs treating connectivity as mission-critical?” — Ken Totura, Massive Networks
Technology Reseller News caught up with Ken Totura, Chief Channel Officer at Massive Networks, during GTIA’s ChannelCon 2025 at the Opryland Resort in Nashville. In this fast-paced podcast with publisher Doug Green, Totura lays out a powerful call to action: it’s time for MSPs to stop outsourcing the WAN.
Totura argues that the telecom industry has fallen short—not in infrastructure but in experience. While carriers build exceptional networks, the interface with customers and partners too often breaks down. That’s where Massive Networks steps in, delivering high-quality, secure wide-area connectivity with white-glove service and a partner-first approach.
“We want to be part of the solution,” says Totura. “We came from the channel. We’ve been customers. We know what’s broken—and we’re fixing it.”
Totura urges MSPs to stop treating internet and WAN as someone else’s job. Just like MSPs manage desktops, endpoints, and LANs, they must start managing the WAN to deliver truly seamless, end-to-end IT solutions.
Key points from the conversation:
Massive Networks offers carrier-grade services with direct customer invoicing, support, and SLAs—leveraging 60 million fiber-lit buildings globally.
Their proprietary platform simplifies global connectivity by unifying cloud, SaaS, and data center links through a single console.
The “Lit Building Locator” app enables partners to instantly verify fiber availability without registration.
Differentiator: Unlike aggregators, Massive injects its own services into the last mile—ensuring performance, support, and control remain in-house.
Totura compares telecom’s moment to the rise of AI. Just as MSPs are now integrating AI into offerings, they must similarly integrate connectivity—because every app, service, and solution depends on it.
“Cheapest isn’t always the least expensive,” says Totura. “If you’re not talking about quality internet and WAN, you’re doing your customers a disservice.”
To learn more, visit https://www.massivenetworks.com.
13 min
July 30, 2025 NICE Acquires Cognigy in $955M Deal, Creating AI-First CX Powerhouse, Podcast
Technology Reseller News Podcast with Dave Michels, TalkingPointz
"AI and automation is really all that anyone cares about right now. And this is a power combination." — Dave Michels, TalkingPointz
In this Technology Reseller News podcast, publisher Doug Green speaks with Dave Michels of TalkingPointz to unpack NICE’s blockbuster $955 million acquisition of Cognigy, a move that signals a transformative leap in the CX and CCaaS landscape.
“This is a landmark moment,” said Michels. “We’re watching the CCaaS space redefine itself around CX—and NICE is taking decisive action.”
NICE, a global leader in AI-powered customer experience, announced it is acquiring Cognigy, the top enterprise provider of conversational and agentic AI. This acquisition unites NICE’s CXone Mpower platform with Cognigy’s Cognigy.AI, enabling organizations to orchestrate AI agents across front and back office functions with purpose-built CX AI models.
Michels noted that while CCaaS providers have been increasingly positioning themselves under the broader ‘customer experience’ banner, this acquisition may be the inflection point. “I’ve been wondering when the Magic Quadrant would shift from CCaaS to CX. This deal brings us closer.”
Cognigy brings with it a blue-chip client list—including Lufthansa, Mercedes-Benz, Swissair, Nestlé, and Puma—and a projected 80% ARR growth in 2026. NICE gains not only powerful technology, but also an elite customer base and a strong European footprint.
As for whether the nearly $1 billion price tag was justified, Michels pointed to investor confidence: “NICE gained $500 million in market cap within hours of the announcement. That’s Wall Street’s endorsement of the deal.”
He also predicts that NICE will maintain Cognigy’s independence. “To shut down their open ecosystem would be foolhardy. These are complementary solutions—this gives NICE a broader seat at the CX table.”
From cultural alignment to AI-first innovation, Michels sees the deal as smart and strategically sound. “Both companies are platform-first. Both are chasing the same strategic vision—and they’re better together.”
As the contact center market pivots to CX orchestration powered by AI, this acquisition may come to be seen not just as timely, but foundational.
To hear more insights from Dave Michels, visit TalkingPointz.com, and stay tuned to Technology Reseller News for continued coverage of this evolving story.
11 min
July 29, 2025 How Robert Half Helps MSPs Scale and Succeed, Amy Kincaid, Vice President at Robert Half, Podcast
“We’re not here to compete with MSPs—we’re here to help them grow, take on more business, and deliver more value to their clients.” — Amy Kincaid, Vice President, Robert Half
In this live podcast recorded from Podcast Row at ChannelCon 2025, Doug Green, Publisher of Technology Reseller News, interviews Amy Kincaid, Vice President at Robert Half, to explore how the global talent solutions firm is empowering managed service providers (MSPs) to scale confidently into new markets.
With over 300 offices globally and a deep technology talent network enhanced by AI tools, Robert Half is not just another staffing firm. “We’ve evolved well beyond finance and accounting,” says Kincaid. “In technology, we’re enabling MSPs to take on complex, high-demand projects—cloud migrations, AI implementations, ERP rollouts—by delivering vetted, on-demand expertise that aligns precisely with their clients’ needs.”
Kincaid describes a powerful example: An MSP landed an AI implementation opportunity but lacked internal staff to execute. Instead of passing or overcommitting, the MSP partnered with Robert Half to bring in AI engineers on contract, allowing them to deliver the solution and retain the client. “It’s not about hiring full-time. It’s about being agile and accessing the right skills, fast,” Kincaid notes.
Robert Half’s searchable talent database matches highly specific criteria—from certifications and past performance to geography and client industry. Whether the need is for a Dallas-based data engineer with Azure Data Factory experience or a remote cybersecurity architect, the system delivers fast, reliable matches. And in today’s remote-friendly world, that speed and precision often makes the difference between winning and losing deals.
“We’ve worked with over 170 MSPs this year alone,” says Kincaid. “Our model supports everything from Tier 1 helpdesk to high-level security and AI roles. We're not replacing MSPs; we’re augmenting them so they can say yes to more.”
To learn more about Robert Half’s specialized technology staffing services, visit https://www.roberthalf.com. MSPs and IT leaders can also connect directly with Amy Kincaid on LinkedIn to discuss opportunities and workforce needs.
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Listen to the full podcast at Technology Reseller News
️Featuring: Amy Kincaid, Vice President, Robert Half
Hosted by: Doug Green, Publisher, Technology Reseller News
Recorded live at ChannelCon 2025, Podcast Row
8 min
July 29, 2025 MSPs Must Own the WAN Conversation: Massive Networks’ Ken Totura on Fixing Connectivity and Customer Experience, Podcast
“Nobody would deploy AI without internet—so why aren’t MSPs treating connectivity as mission-critical?” — Ken Totura, Massive Networks
Technology Reseller News caught up with Ken Totura, Chief Channel Officer at Massive Networks, during GTIA’s ChannelCon 2025 at the Opryland Resort in Nashville. In this fast-paced podcast with publisher Doug Green, Totura lays out a powerful call to action: it’s time for MSPs to stop outsourcing the WAN.
Totura argues that the telecom industry has fallen short—not in infrastructure but in experience. While carriers build exceptional networks, the interface with customers and partners too often breaks down. That’s where Massive Networks steps in, delivering high-quality, secure wide-area connectivity with white-glove service and a partner-first approach.
“We want to be part of the solution,” says Totura. “We came from the channel. We’ve been customers. We know what’s broken—and we’re fixing it.”
Totura urges MSPs to stop treating internet and WAN as someone else’s job. Just like MSPs manage desktops, endpoints, and LANs, they must start managing the WAN to deliver truly seamless, end-to-end IT solutions.
Key points from the conversation:
Massive Networks offers carrier-grade services with direct customer invoicing, support, and SLAs—leveraging 60 million fiber-lit buildings globally.
Their proprietary platform simplifies global connectivity by unifying cloud, SaaS, and data center links through a single console.
The "Lit Building Locator" app enables partners to instantly verify fiber availability without registration.
Differentiator: Unlike aggregators, Massive injects its own services into the last mile—ensuring performance, support, and control remain in-house.
Totura compares telecom’s moment to the rise of AI. Just as MSPs are now integrating AI into offerings, they must similarly integrate connectivity—because every app, service, and solution depends on it.
“Cheapest isn’t always the least expensive,” says Totura. “If you’re not talking about quality internet and WAN, you’re doing your customers a disservice.”
To learn more, visit https://www.massivenetworks.com.
13 min
July 29, 2025 EasyDMARC Empowers MSPs to Monetize Security and Grow with Confidence, Podcast
“It's not about solving for DMARC. Yeah, you do that as a byproduct, but we really enable the MSP to go grow their business.” — Mike Anderson, EasyDMARC
Technology Reseller News sat down with Mike Anderson of EasyDMARC for a live podcast recording at the opening day of ChannelCon, GTIA’s signature event. In a candid and engaging conversation with publisher Doug Green, Anderson revealed how EasyDMARC is turning email authentication into a growth engine for managed service providers (MSPs).
While DMARC (Domain-based Message Authentication, Reporting, and Conformance) may sound like a technical checkbox, Anderson says it’s actually a gateway to new revenue and customer acquisition when paired with EasyDMARC’s purpose-built analytics and sales enablement platform.
“We’re not just a tool,” Anderson explained. “We’re a full go-to-market engine for MSPs.” The company offers a platform that not only simplifies DMARC configuration with built-in DNS templates and documentation for 1,500+ top providers, but also delivers white-labeled reports, risk assessments, and automated marketing assets—like drip campaigns, call scripts, and email templates—designed to help MSPs win new business.
With over 2,500 MSPs onboard and growing by 70–100 per month, Anderson attributes the rapid adoption to a combination of ease-of-use and tangible results. He recounted a typical success story: an MSP identifies a law firm with broken email delivery and marketing systems, costing them $30,000 in missed revenue. “The MSP comes in, fixes it for a fraction of that, and signs them to a monitoring plan—immediate ROI, happy client, and recurring revenue.”
EasyDMARC’s platform is not only about fixing email authentication but enabling MSPs to create their own economic momentum. “We give MSPs the tools to go prospect, sell, and close,” Anderson said, pointing to the company's growing international reach and dedicated MSP portal.
Learn more at EasyDMARC.com, where MSPs can start a free trial. ChannelCon attendees can mention the event for a free first month.
About EasyDMARC
EasyDMARC is a leading DMARC and email security platform designed to help businesses and MSPs protect their domains, prevent phishing, and ensure compliant email delivery. With built-in sales tools, automation, and analytics, EasyDMARC transforms security into a growth opportunity.
9 min
July 29, 2025 Steve Petryschuk of Auvik Talks Trends, Visibility, and the Tools IT Teams Need Now, Podcast
“We’re not here with a silver bullet. We’re here to help teams start with visibility—because you can’t manage what you can’t see.” — Steve Petryschuk, Auvik
In this special Technology Reseller News podcast recorded live from the inaugural Podcast Row at ChannelCon 2025 in Nashville, Doug Green sits down with Steve Petryschuk of Auvik to discuss the mounting challenges facing IT teams in an increasingly hybrid and remote working environment. Petryschuk, a leader at Auvik—an IT operations management platform—delivers fresh insight from the company’s latest IT Trends Report.
According to Petryschuk, 87% of MSPs today are managing at least some portion of a remote workforce, but most lack the tools to adequately address the growing risks around visibility, Shadow IT, Shadow AI, and workforce productivity. This mismatch is leading to inefficiencies and, increasingly, burnout among IT professionals.
“The traditional tools built for the office don’t cut it anymore,” Petryschuk explains. “IT teams are stitching together a dozen tools just to support a single user working remotely. That’s where the stress comes in.”
Petryschuk emphasizes that the first step in solving these challenges is visibility—not just into the network and infrastructure, but into the user’s entire digital ecosystem, from sanctioned SaaS apps to unsanctioned AI tools. Auvik’s platform aims to bring all of that into focus, giving IT teams one place to manage, secure, and optimize performance across environments.
Key trends discussed in the podcast include:
The rise of Shadow AI and its unmanaged introduction into IT ecosystems
The compounding effect of tool sprawl on stress and burnout
The need for automation and tool consolidation to restore efficiency
Auvik’s visibility-first approach to tackling modern IT operations
Petryschuk’s message to MSPs at ChannelCon was clear: hybrid work isn’t a passing trend, and managing it effectively means embracing a new toolset, reducing complexity, and automating wherever possible.
To dive deeper into Auvik’s findings and learn how your team can better manage hybrid infrastructure, download the free IT Trends Report at https://www.auvik.com.
This podcast was recorded live at ChannelCon 2025 at the Gaylord Opryland Hotel in Nashville, as part of Technology Reseller News’ coverage of emerging technologies and trends shaping the MSP and IT services landscape.
10 min
July 28, 2025 Customer Experience at the Center: How BCN Telecom Is Redefining Service Delivery, Podcast
“It’s not the SLA—it’s the XLA. We measure success by how well we deliver the customer’s experience.” — Tom Boggs, BCN Telecom
In an era where enterprise customers expect seamless delivery, rock-solid security, and AI-enhanced services, BCN Telecom is rising to the occasion with a bold, customer-centric approach. In this episode of Technology Reseller News, Doug Green speaks with Tom Boggs, Vice President of Service Delivery at BCN Telecom, about how the company is redefining managed services through experience-level agreements (XLAs), vertical customization, and rapid adaptability.
BCN Telecom isn’t just connecting networks—it’s co-owning business outcomes. With a managed services ecosystem spanning connectivity, SD-WAN, SASE, and cloud applications, BCN integrates diverse technologies into a single, curated solution tailored to each customer’s industry and goals. Boggs explains how this means shifting from static vendor relationships to dynamic partnerships.
Boggs highlights three major forces shaping today’s delivery expectations:
• Cloud-first and hybrid IT strategies
• Security-driven design
• Customer outcome focus
Security is front and center—layered into every deployment, from edge computing to fully managed firewalls and secure remote access. But it’s the convergence of security and connectivity, aligned with smart project planning, that sets BCN apart in large-scale, multi-site rollouts.
AI and automation also play a key role. Boggs shares how BCN equips its project managers with AI-powered note-taking tools to capture call insights in real-time—speeding up delivery and enhancing the customer experience. Some clients have even adopted these tools themselves.
Boggs emphasizes that BCN’s strength lies in its team—empowered to act quickly and resolve issues without the bottlenecks of large bureaucracies. This agility enables BCN to adapt instantly to partner and customer feedback, creating tailored solutions for even the most complex verticals, from healthcare to retail.
At the heart of the conversation is a clear message: customer success is not one-size-fits-all. Through real-time data analytics, outcome-driven customization, and an empowered workforce, BCN is helping clients move from legacy MPLS to future-ready SD-WAN and edge security—while ensuring productivity never takes a back seat to protection.
Learn more about BCN Telecom’s solutions at https://www.bcntele.com.
0 min
July 28, 2025 Expereo on Network Failures, AI Readiness, and the New Economy, Podcast
“We’re not here to provide connectivity. We’re here to enable your new economy.” — Jean-Philippe Avelange, CIO, Expereo
Following a global wave of high-profile IT outages, Expereo is sounding the alarm: more than a quarter of global enterprises are losing over $5 million annually due to network failures, while over half of U.S. businesses are being forced to reevaluate their IT infrastructures. In this insightful conversation, Expereo CIO Jean-Philippe Avelange (JP) joins Doug Green of Technology Reseller News to unpack the company's latest global survey and what it reveals about the urgent connectivity challenges shaping enterprise transformation.
Expereo, a global provider of intelligent internet connectivity, supports multinational enterprises by delivering resilient, scalable underlay and overlay solutions across more than 4,000 global carriers. But Avelange argues that it’s no longer about connectivity alone. Instead, organizations must adopt a new mindset—one rooted in what he calls the new economy.
According to Avelange, legacy digital transformation efforts often focused on converting analog processes to digital form. But today’s environment demands companies become digital-first, designing operations natively for SaaS, cloud services, and AI. Connectivity, once a utility, now plays a foundational role in enabling innovation and ensuring business continuity. Without it, he warns, “all this will be a roadblock as you try to iterate and move fast.”
One striking finding from Expereo’s survey: only 7% of global technology leaders say they are prepared for AI. Avelange links this gap to underinvestment in the network infrastructure required to support next-gen workloads. AI and automation, he says, demand real-time responsiveness, secure and scalable overlays, and future-proof design—capabilities that must be embedded from the ground up.
Security is also evolving. “It’s never one or the other,” says Avelange, but the report found that concerns about reliable, future-proof connectivity are now often prioritized before cybersecurity—underscoring the growing perception that security must be integrated into foundational network design, particularly in SD-WAN and SASE architectures.
Avelange advises CIOs—especially those in non-tech sectors like mining, government, or non-profits—not to wait. “Companies that are sticking with legacy systems are going to be outmaneuvered,” he warns. Instead, they should ask: “If I were building this company now, how would I build it from the ground floor up with AI?”
Expereo’s platform, Expereo One, offers a single pane of glass for visibility across underlay and overlay, enabling IT leaders to manage complexity at global scale. Avelange emphasizes the need for CIOs to find the right partners for this journey, and invites companies of all sizes to explore how Expereo can support them.
Learn more about Expereo’s intelligent internet solutions and download the full global survey at https://www.expereo.com.
22 min
July 24, 2025 Adoption and the AI Mindset: GoTo’s 2025 Pulse of Work Survey, Podcast
Michael Day of GoTo joins Technology Reseller News to explore global AI adoption gaps—and what it means for partners
“Digital transformation digitized yesterday’s work. AI has the potential to change tomorrow’s possibilities.” — Michael Day, GoTo
Michael Day
In this episode of Technology Reseller News, publisher Doug Green speaks with Michael Day of GoTo about the company’s 2025 Pulse of Work survey—an in-depth, global analysis of AI adoption and sentiment across today’s workforce. Developed in partnership with Workplace Intelligence, the study draws from 2,500 responses across roles and regions to illuminate a growing divide between the promise of AI and its practical implementation.
While IT leaders have been quick to source and deploy AI tools, the survey finds that most employees continue to rely on free, consumer-facing tools—with 62% saying AI feels overhyped, and only 21% of organizations having clear implementation strategies. This misalignment is further complicated by generational gaps, security concerns, and a lack of training—despite 87% agreeing that more enablement is needed.
Day emphasizes that a key to closing the divide lies in developing an “AI mindset”—where organizations go beyond procurement and commit to cultural transformation. The data suggests that effective AI adoption could unlock up to $2.9 trillion in productivity gains across U.S. knowledge workers alone.
Importantly, Day sees this as a moment of opportunity for technology resellers and channel partners: both to guide customers in AI adoption and to implement these tools internally to increase their own service value. One standout GoTo innovation is the AI Receptionist, a purpose-built solution designed to automate call handling while maintaining human escalation safeguards—a model of practical AI in action.
To access the full Pulse of Work 2025 report, visit https://www.goto.com and navigate to the Resources section.
0 min