A like-for-like ECCR replacement solution, minimizing end-user impact, recommended by Cisco, field proven, minimizes migration impacts

“We want to have a like-for-like replacement solution and we also want to help the solution providers to solve this problem,” says Colin Gill, Head of Product and Solutions at Akixi. The Akixi approach, according to Colin, offers a replacement solution that’s easy for end users to adopt, and offers a smooth migration for the service providers. “It’s very important we solve the problem of end of life for ECCR holistically,” adds Colin, which includes minimizing non-budgeted cost impacts, avoiding disruptions, and offering a familiarity to the ed users. In this podcast, Colin is joined by Alexandre Nataf, Leader of Systems Engineering at Cisco, as we walk through the details.

Akixi offers like-for-like Cisco ECCR replacement that's available now

“We want to make sure that our partners take all the benefits and the values of this transition by simplifying the current way they are operating and maintaining the CCR (Call Center Reporting),” says Alex. “Akixi is the perfect is the perfect solution partner who can help our service providers to make this transition as part of this journey.” Alex adds, “We do recommend Akixi.” We hear how Cisco views Akixi's approach as making the transition as being a suggested path. Cisco will be working with Akixi at a number of upcoming events to share this information with the community.

Akixi’s solution has already been successfully deployed. Demos are available from Akixi, and Cisco partners can learn more through the Akixi website.

Visit https://www.akixi.com/call-center-reporting-replacement-for-eccr/

More News on Akixi

Akixi offers like-for-like Cisco ECCR replacement solution

SmarTrak Network Lifecycle Strategy: Network Lifecycle Management, with AI lighting the path

“We built a technology to help make sense of it,” says Jeff Durso of SmarTrak. Cisco Partners get a report on the subscriptions they have sold to clients, that are coming up for renewal. The long spreadsheets presented SmarTrak clients with the familiar problem of getting information that is hard to digest, and still harder to act on. In this four-part podcast series, we will be exploring how SmarTrak not only offers client a clear path to navigate through she renewal process, but use the available information to grow sales, deepen client loyalty and prevent “poaching.”

Network Lifecycle Strategy: Network Life cycle management

Durso discusses how his company is taking a fresh look at how AI can be used, not only to provide a heads up on what recurring income contracts need to be renewed, but to be able to have a set of recommendations, ideas and insights, that turn the renewal process into an opportunity to update the client with solutions that are just right for his changing needs, to find efficiencies and update the way services are delivered. Partners can choose strategic vs tactical.

The bigger picture, that we hear about in this podcast, is how SmarTrak is using AI to offer their clients a strategic path or set of scenarios, that not only guide the partner through the renewal process but create a longer-term path to helping the client move to a set of best fitting, up to date, services.

Visit www.smartrak.io

Even after decades of the advance of VoIP and cloud communications technology, the number of sites across North America that have, still running, still in daily use, may be too many to count. Hospitals, convention centers, floor after floor of office buildings, the number of legacy sites in any city is staggering. In this podcast we learn more about E-MetroTel’s approach to the opportunity to gently migrate these many places. E-MetroTel’s DNA is routed in the telecom world, so their approach to migration respects organizations that may not want to retrain employees or to go to the cost of phone replacement. As we learn in this podcast, a cornerstone of E-MetroTel’s approach is to allow customers to keep their phones, even as the system supporting those phones is upgraded.

We learn that smooth and cost saving transitions is a big part of the E-MetroTel vision. E-MetroTel’s hybrid products and multiple OEM friendly SIP-Trunking, might be a strong solution for partners looking for a company to team up with that understands legacy and offers a very competitive migration path.

In this podcast E-MetroTel’s Patricia Wolfenbarger takes us on a tour of her company’s product line up and how they are creating partner opportunity in key markets. Hospitality, government, long term care facilities, school districts are major focusses. SIP-Trunking is a major service offering. E-MetroTel’s SIP-Trunking services is multi-vendor compatible, can work with many OEMs. “We now offer SMS on our E-MetroTel SIP-Trunks, as well as text to omnichannel, competitive international rates, high reliability and failover,” says Patricia.

Visit www.emetrotel.com

The migration discussion to the cloud continues starting with the increased activity of Vishing and advanced threats on the rise with the purpose to steal sensitive data.

Andrew De La Torre

Andrew points out that previous attacks have been on the network and system layers, they are now targeting users and the call centers. While call centers have become targets, contact centers also reap the benefits of cloud communication security and will continue to achieve customer success.

As for the future of communications, Zoom and Microsoft Teams have expanded rapidly recently. However, a major expansion can be seen with Real Time Communications  in the industrial sector. This will be enhanced and accelerated with the deployment of 5G.

Listen in to hear Andrew’s insightful comments, you will not be disappointed.

Prevent real-time cyberthreats

Apply adaptive intelligence and dynamic verification to every call, and automatically enforce policy-based mitigation for all communications traffic.

Leverage advanced AI and machine learning analysis

Analyze every call to identify fraudulent activity and malicious behavior, superseding static, rule-based, or knowledge-based authentication systems.

Deliver real-time detection

Prevent cyber incidents with threat signature detection based on known traffic patterns, traffic behavior detection—including for calls to and from suspicious number ranges—and anomaly detection.

For more information, go to: https://www.oracle.com/communications

Many enterprise organizations will be migrating to the cloud during 2024 at an accelerated rate. The migration is resulting from competition, cost reduction, on-premises restrictions, and increased performance, etc. Once the decision is made, how does one make it happen and what are the hidden cloud-mines to watch out for?

Andrew De La Torre

Listen in to Andrew De La Torre, Group Vice President of Technology, Oracle Communications as he explains how Oracle can make the process of migrating as seamless. As Andrew provides examples, he explains how Oracle knows where the cloud migration problems exist. They eliminate the issues before they become problems with the architecture, equipment, and employee expertise.

Andrew goes on to describe how various types of equipment can be used to accomplish some of the required security aspects of the migration to the cloud. One of these pieces of equipment would be the Oracle SBC. They have many different versions based on the variety of enterprise needs.

Listen in – Andrew provides a great overview for those looking to migrate to the cloud.

Oracle Communications Security Shield Cloud

Quickly detect malicious call signatures and suspicious behavior to stop threats anywhere in your unified communications networks.

Oracle Communications Enterprise Session Border Controller

Protect critical, real-time communications for collaboration, unified communications (UC), and contact centers.

Microsoft Teams and Oracle Communications

Oracle and Microsoft collaborate to simplify the adoption of cloud technologies and SaaS-based applications for customers, providing secure, integrated communication services to deliver the most-protected and highest-quality voice experience.

For more information, go to: https://www.oracle.com/communications

Snom D865, Snom D862 game changing router phone that matches small site challenges, Podcast, Telin says demand already high

“Now the phone can act as that router,” says Antoine Karachekhlian, Channel Director, North America for Snom. In this podcast Antoine joins Spencer Lee, CEO of Telin, as we report on the release of the Snom D865 and Snom D862 in Canada and the United States, specifically geared towards the 3CX market. As Antoine explains, the ability of the phone to act as a router, radically changes the footprint of equipment needed on-prem for a business and reduces the number of items to be installed when a channel partner does a refresh for the small business clients. In this case the phone itself can act as a gateway. Antoine also tells us about how these new Snom, phones leverage 3CX features.

“This is a fantastic news coming out of Snom, says Spencer Lee of Telin. Spencer tells us how the router phone makes a common challenge much easier to match. Many even larger firms, consist of small stores. Each store is like a small business, and it not well suited for the complexity of an installation involving SBCs and more. The router phone delivers the security needed, the technology refresh required, all in a robust package which the actual end user customer will experience. Spencer says there’s already high dealer interest because they can easily scale and match this solution to many already existing customers

The Snom D865 is designed to be versatile to meet many tasks and applications. The phone is equipped with WiFi, Bluetooth and 2 USB ports as well as 10 freely programmable function keys. In addition, it comes with a high-quality, 40° continuously adjustable 5" LCD screen, which always ensures an optimal display, regardless of the lighting situation at the workplace. The end point also comes with HD audio, works with advanced noise reduction. It is also hearing aid compatible.

The Snom D862 offers an entry-level device for the Snom D8xx series and is ideally suited for any desk with its elegant design. Equipped with a high-quality, 40° continuously adjustable 5" LCD screen, it always offers a very good overview, regardless of the lighting situation at the workplace. The 8 freely programmable function keys are ideal as BLF keys or for storing speed dials and a variety of other functions.

Visit telin.com

Visit Snom Americas

More Snom news

Actual use cases at conference, learn how to sell to a vertical, TELIN One.Conference for 3CX Partners Focus on Empowerment, Engagement and Training, Podcast

“What we want are partners to come with a whole bunch of questions,” says Spencer Lee, CEO of Telin on this podcast about an upcoming conference for 3CX partners.  According to Lee, the upcoming Telin Conference will offer a sort of tool kit to grow in 2024. Sessions on how to sell to an actual vertical. Sessions on products. Networking. Contact centers will be a big focus as well.

One.Conference seating will be limited for the April 17 to 18 event, to be held in Las Vegas. TELIN One.Conference for 3CX Partners

On the technology front,  One.Conference will explore targeted support and installation guidance for technical teams, with training to improve skill sets. On another track,  One.Conference will offer sessions to elevate business and management skills, including upping the game in marketing. The event is being kept at a scale where networking to develop partnerships, will be possible.

About Telin

As a preferred provider of 3CX SIP trunks, 3CX hosting, and SNOM/VTECH solutions, backed by a team of experts with an extensive background in security, redundancy, and compliance—Telin helps partners consolidate all the telecom infrastructure components they need to service and support their clients. With an unrivaled partner success program, Telin has spent the better part of three decades amassing a reputation for delivering the same white-glove service our VARs, MSPs, and 3CX partners offer their enterprise and small business customers—but at the wholesale level.

TELIN One.Conference for 3CX Partners

Learn more

More Telin News

TransUnion takes on consumer fraud, offerings for telecoms market, Podcast, Consumers are looking for help to mitigate these attacks

Phishing, vishing, SMSishing. “One third of all consumers are recognizing multiple fraud attacks every single week,” says Dan Carella head of TransUnion’s tele-communications and energy vertical. “It could be through voice, with spam calls. It could be through SMS and text, and it could be through email.”  Over 50% of consumers are experiencing similar attacks, at least once per quarter. “Consumers are looking for help to mitigate these attacks.” Carella tells us that carriers, major technology companies (that own, for example a browser), ISPs and device OEMs, are the four key places consumers are looking for leadership on this issue.

Tru Family of Products

Carella discusses the TransUnion collection of products that coalesce around the company’s approach to provide a “Tru picture of each person”. TruContact, TruValidate are among a set of seven solutions that can be used by entperise and business customers in their outreach communication, or even as a white label opportunity to be sold as services to consumers, by the telcos. The market is ready made, with consumers already looking to telcos as a place to mitigate the fraud attempts, they are experiencing and by business customers, eager to be able to make successful trusted contact with customers, suppliers, and vendors.

Visit https://www.transunion.com/solution

 

https://youtu.be/A1AwGcplEPo

Podcast 2 of 2

AI is power hungry, or at least it can be, according to Brian Sathianathan, Co-Founder of Iterate.ai. Generative AI can be intense, and it can use power, generously. Meanwhile AI is being touted as aa tool to help with global warming, with both direct applications for industry, and in other cases being used to match human needs to improve the efficiency of water (and the energy involved in delivering water, and food). Brian sees a path to an AI environment where AI can tackle both challenges. Sathianathan describes a path to lower AI energy use and describes ways for AI to be applied to match both human and environmental needs. He sees a future where AI runs almost in the background, quietly providing the benefits of automation and, with the right methods, nit getting in the way of its own gains.

Can this balance between innovation and responsible control be found? And will new AI technology expedite our global sustainability efforts?

"The deliberations at the recent Paris Peace Forum regarding AI represent a critical juncture in our collective approach to sustainable development. As experts and policymakers harness AI's transformative capabilities, it is imperative that its integration is strategically aligned with our global objectives for climate sustainability. This forum and the conversations regarding AI in Paris need to serve as a catalyst for a deeper understanding of AI's potential as a tool for ecological stewardship. It is essential to maintain balance where technological progress does not come at the expense of our planet's health. Our focus must be on crafting AI solutions that are not only innovative but also ethically and environmentally responsible, reflecting a commitment to a sustainable and equitable future,” stated Brian Sathianathan, in a previously published statement.

With proper regulation and global collaboration, AI has the potential to create lasting impact on the climate crisis, and Iterate.ai is ready to be part of these efforts.

Visit www.iterate.ai

“It’s a great way for our partners who are integrators and operators, to maintain a close relationship with their clients. Indeed, they are in contact with them more often than usual thanks to Studio services,” says Chloé Lemesle, Partnerships Manager. “Keeping regular contact with their customers enables them to maintain a relationship of trust and to strengthen their status as experts. Thus, they enhance customer experience and retention.”

Phone Design provides a full range of telephone reception services to meet a wide range of communication needs. On hold messages showcases a company’s brand and it’s a free space to market new products and services, In this podcast we learn how Phone Design offers partners and channel companies a great opportunity to offer a needed service, not to mention a great way to reconnect with former customers, with a needed service.

Visit https://www.phone-design.com/en/