In its drive to offer unique ideas and solutions for the UCaaS community, ClearlyIP acquired EPlatform, the flagship product of Voneto. Corey McFadden, Chief Product Officer of ClearlyIP discusses her founding of Voneto and the path since that now found her leading product team at ClearlyIP, where EPlatform is part of the portfolio, and a key part of the mix for the next solutions, soon to come.

A fresh look at AI

Instead of looking on AI to replace people, Corey’s team is looking at AI as a tool to help people with the pain points in their workflows. We learn about the use of AI to be the hoped for assistant, who, unfatigued by time or strain, organizes and prioritizing email, voicemail and more. “These are the things we’re obsessed with, making things better for our customer, making things more efficient.”

Visit www.clearlyip.com

New generation, new needs are part of the picture as Jabra looks at 2024

“It really makes a difference,” says Anders Hvelplund, SVP of Enterprise Headsets at Jabra. Anders relates a common experience. The night out with friends and family at a noisy restaurant. You can come home feeling tired and drawn. In a special study that Jabra conducted with the London School of Economics, findings showed that meeting quality, the ability to clearly hear and see other participants, had a highly measurable impact on things such as employee fatigue. “We are passionate about audio. We are passionate about video,” says Anders, noting Jabra’s 150 years of audio experience. In this podcast we learn that as we look to 2024, the watchword in our market might be quality. A new generation of workers are coming in with new expectations and sub-par falls below that mark.

“We live in interesting times,” relates Anders as we enter the middle of a turbulent decade, that has witnessed pandemic and disruption. Anders discusses that as a new generation pours into the workforce, worker well-being is ever more a focus. In this new environment, details matter. People expect products to be robust, to work on demand in any environment, in any situation, with every level of noise and distraction going on nearby. Products will need to be extremely portable, light, durable, plug and play, and more, to meet the expectations of a changed labor pool.  “Everything needs to be flexible,” Anders comments.

Visit www.jabra.com

Creating a Securely Managed Environment for Callers on Your Network, Days of the Big Dumb Pipe are Over

“Now more than ever,” says Sarah Delphey, VP Trust Solutions, Numeracle, “… enterprises are really demanding that service providers get into this realm and help them out.” A company’s digital identity, their organization’s digital footprint, is an asset, part of a brand that must be protected. Sarah tells us that as we tackle the unwanted call battle, consumers want to know that the calls they receive can be trusted. In this podcast, Sarah argues that its time for the service providers to be enablers of those services which make trusted calling and calls, something that enterprises and their consumers can depend on. “The day of just saying, ‘I am a mere dumb pipe’… those days are over.” We hear the case for taking charge, stepping up and offering a better level of service. We learn how this can be done and about ready to go resources, with a big focus on KYC.

Numeracle is an industry pioneer and leader with actionable solutions for legal callers that prioritizes their calling identity as the foundation to restoring trust in the voice channel and to their calls by removing barriers, like improper spam labels, from harming their phone numbers. Numeracle's Entity Identity Management™ (EIM) platform puts enterprise brands, BPOs, and service providers in direct control of their identity, which we vet and verify. Our EIM platform can also be used to manage branded communications, to improve call reputation with blocking and labeling prevention and spam label remediation, and we provide visibility into call display to ensure brand identity is presented as intended, with transparency and consistency. Our KYC-based identity vetting and verification is the cornerstone of the platform; developed in support of evolving federal regulations and telecom standards.

Visit www.numeracle.com

The Most Powerful Generative AI Coding Model Available, Podcast 1 of 2, potential to help with climate change challenges

AppCoder officially became the most powerful Generative AI Coding model available to boost enterprise productivity, surpassing other leading LLMs. Iterate.ai is at the forefront of empowering businesses with state-of-the-art AI tools and technologies. Its platform is cloud-agnostic, and it can run AI on the edge and in secure private environments. With four patents granted and nearly a dozen more pending, Iterate.ai’s platform offers corporate innovators a low-risk, systematic way to scale in-house, near-term digital innovation initiatives.

“It gives you a faster starting place,” says Brian Sathianathan, Co-Founder of Iterate.ai. “If writing code begins at zero to ten, this begins the process at a seven or eight.” The tool will allow people and organizations to spend more time on higher creativity functions verse time spent on writing the more basic parts of code.

Recently, Iterate.ai’s Interplay-AppCoder officially became the most powerful Generative AI Coding model available to boost enterprise productivity, surpassing other leading LLMs. Iterate.ai is at the forefront of empowering businesses with state-of-the-art AI tools and technologies. Its platform is cloud-agnostic, and it can run AI on the edge and in secure private environments. With four patents granted and nearly a dozen more pending, Iterate’s platform offers corporate innovators a low-risk, systematic way to scale in-house, near-term digital innovation initiatives. These initiatives could be applied to global leaders leading the charge against climate change as well as small businesses who want to reduce their carbon footprint.

Try the new AppCoder

Visit iterate.ai

Join on for the next podcast in this short series (link here)

BroadSource SecureCall help merchants get PCI compliance, Podcast, the sanctions are devastating, including losing your ability to receive payment by card, which today can be a death blow

Everybody has done it: been on a call where a credit card’s details were given. Your organization at some point might have called to collect on an account, or otherwise receive payment. You might have, voluntarily offered card information, possibly to a trusted merchant, especially a small company, or even a charity. But such transactions are likely outside of the compliance set by the credit card giants. And merchants (and that’s simply defined as anyone that has been granted the privilege of accepting cards), could be in violation of their merchant agreement, might be outside of security complaisance by doing what may have become, common place. The sanctions are devastating, including losing your ability to receive payment by card, which today can be a death blow.

BroadSource SecureCall help merchants get PCI compliance

In this podcast, BroadSource’s Haydn Faltyn and Jason Thals discuss SecureCall. Featured at a recent CiscoLive event, SecureCall allows a business to better manage risk and escalating costs by 'outsourcing' PCI-DSS compliance to the BroadSource Cloud. The business benefits by reducing, annual PCI-DSS compliance audit costs, Cyber security insurance premiums, Costly (MOTO) processing transaction fees. The technology ensures that no customer card details enter the business.

Visit www.broadsource.com.au

BroadSource News

What the FCC is doing to protect your phone number from scammers who want to hijack it, iconectiv Podcast - what the FCC is doing to address this problem, including requirements all carriers will need to abide by in an effort to keep consumers safe

In this two part podcast series, we explore with iconectiv's Chris Drake how fraudsters are exploiting phone number hijacking (account takeover), and how businesses, the FCC and service providers are responding.

Account Hijacking Fraud (port-out), Podcast 1

The phone number is now the gateway to someone’s entire digital identity, tying to just about every facet of their life. In this podcast, Chris Drake, Senior Vice President at iconectiv, tells us how fraudsters are exploiting this, and what businesses and regulators are doing to address the problem.

“The phone number is the key personal identifier for everyone and the fraudsters know it,” says Drake. “If a scammer gets a hold of someone’s number, they can leverage it to gain access to their bank accounts and, potentially, steal their identity.”

Account Hijacking Fraud (port-out), Podcast 2

(Next week we will share the second podcast in this series)

The phone number is now the most crucial part of someone’s digital identity and hijacking that number gives scammers the means to take over someone’s bank account or other sensitive accounts.

Chris Drake / iconectiv

This is referred to as sim swap or port-out fraud. In this video, Chris Drake, Senior Vice President at iconectiv, discusses what the FCC is doing to address this problem, including requirements all carriers will need to abide by in an effort to keep consumers safe.

“A lot of losses have been reported from these scams, and the FCC has recognized this,” says Drake, “These FCC rules, as they take effect, will further steps some mobile operators have already taken to mitigate this problem while raising the bar with a standard of care for all mobile operators to implement.”

iconectiv provides services to secure digital identity, numerous data exchanges, registries, and other information as a service. These address numbering intelligence, Know Your Business (KYB), and fraud prevention, as well as network and operations management for the global communications industry. It provides numbering services in more than a dozen countries, including serving as the Local Number Portability Administrator (LNPA) for the United States. As a trusted partner of the communications ecosystem, iconectiv is dedicated to keeping people connected, businesses running and commerce flowing. This includes making sure incoming and outgoing phone calls and messages are verified and identified, and that communications service providers can trust the information in their systems and networks.

Visit www.iconectiv.com

“The reality is that Cisco is still the dominant PBX provider,” says Greg Zweig of Ribbon Communications. Looking out over the UC topography, at the ground level, Greg sees a terrain where many enterprises leverage a lot of capabilities that Cisco has. For these customers, Webex is compelling, so Greg argues that the channel community needs to have the ability to win with Webex and Teams. We learn how Ribbon has worked to make sure its product line of SBCs are well aligned for the migration path many enterprises continue to prefer, noting that Ribbon helps people navigate smooth and non-disruptive migrations. “The worst thing a reseller can do is tell a customer that they don’t need to move,” when the customer might begin to quietly search for partners who know how to take their needs to a newer and better level.

Visit www.rbbn.com

With upwards 75% of the data breaches going unreported, it was only a matter of time before steps were taken to regulate the reporting process. Investors in public companies need to know that the companies have their data well protected when breaches occur and the associated costs.

James Gerber

James Gerber, CFO of SimSpace, provides some great insight into the SEC regulations and how it will affect public companies moving forward. While not directly affected, private companies will also have to start working towards the standards now in place.

Five Steps for Cyber Compliance and Transparency

Enhance Your Cybersecurity Risk Management Program:

Risk Assessment Process:

Incident Response Plans:

Live-Fire Cyber Exercises for Continuous Security Improvements:

Strategic Disclosure Program:

Founded in 2015 by experts from the U.S. Cyber Command and MIT’s Lincoln Laboratory, SimSpace combines the highest-fidelity, military-grade cyber ranges and training content with unique user and adversary emulation techniques.

By providing team and individual training exercises, attack simulations, mission rehearsals, and product evaluations that leverage its cyber range, the SimSpace Cyber Force Platform delivers quantitative and actionable insights into how an organization can protect critical assets against cyber threats. SimSpace prepares individuals, teams and leaders for continued success against ever-evolving adversaries.

For more information, go to: https://www.simspace.com/

Great employee experiences are what today’s IT buyer needs and what Ziro aims to deliver. “Technology is a tool to accomplish something,” says Steven Karachinsky, CEO Ziro. “Work today is really hard to get done, and when work doesn’t get done, there’s a cascading effect as a result from that.” According to Steven, the pandemic left organizations with a mismatched assortment of tools and technologies, many of which were never designed or even altered to work together. Today, Steven argues, the opportunity for the MSP community is to pull those tools together. To deliver on the long promised, promise of UC. In this podcast Steven outlines how Ziro is offering the MSP community fresh thinking on harnessing UCaaS as a platform to help clients put their organization’s technologies together, and to create great employee experiences, productivity, and outcomes. Ziro is presenting itself as a   platform for solving end user problems. As Ziro has close ties and experience working with Cisco and Microsoft platforms, Ziro helps MSPs develop bespoke client solutions, where no one feels “boxed in” to arbitrary solution sets.

Visit https://goziro.com/

MSPs already know everything about Patch Management, according to Michelle Fiegehen of 24x7 Advantage. “It’s a critical security function designed to keep our fleets safe. Patches are released regularly for software and operating systems to fix security flaws that might get exploited by cyber criminals, or to fix bugs that are continually being uncovered in new releases. Even companies that operate 100% in the cloud that have no servers need to have a robust Patch Management process to protect their fleet of workstations and laptops.” In this podcast, we learn why patch management is a challenge for companies and for the MSP community. Part of the challenge is time: how do you staff to cover a need that runs 24/7, and never takes time off for a holiday. Michelle, explains, “Patch management is one of the core offerings of 24x7 Advantage, and we’ve been providing this successfully for years – initially to end clients, and now to MSPs as a white label service that they can offer to their clients.” Michelle points out that not only is this a great reseller opportunity, it’s a solution that fills the gap. “While your client is sleeping, while the MSP is sleeping, our team is working day shift hours to solve any problems to keep the hit rate high.”

Visit www.24x7advantage.com, or email [email protected] US on 646-766-1949