Cloudli Unifies Branding Across Portfolio, Enriches US Channel Offering: Managed service providers and resellers across the U.S. and Canada have access to enhanced sales enablement and marketing support

Elinor Johansen

Last week, Cloudli Communications, a Montreal-based leading provider of voice, data and messaging solutions, announced the official unification of its brand with ConnectMeVoice, originally a New Jersey-based provider of next-generation hosted voice over internet protocol (VoIP), unified communications as a service (UCaaS) and call center as a service (CCaaS).

In this podcast, Elinor Johansen CMO and Head of Sales at Cloudli Communications tells us about Cloudli Communications unifying their brand, bundling in ConnectMeVoice by Cloudli. Advantage MSP and partners: more resources to help companies do their branding, market to the business community and much more. (Also watch https://lnkd.in/gTyJUmg4 )

Managed service providers (MSPs) and resellers of ConnectMeVoice will now have access to expanded marketing and sales enablement capabilities through Cloudli, along with stronger product support. They will also continue to work with dedicated channel managers to help them fine-tune business strategies for acquiring new revenue streams and attaining competitive margins. Additionally, they can expect more customizable marketing campaigns — and access to market development funds (MDF) — to support them in their efforts to drive innovation and growth opportunities.

Visit https://www.cloudli.com/

“We’re not a cookie cutter vendor. We’re not another software tool that’s not going to save you time or money,” says Richard Bruyere, Business Development Director of Intratem. “You pick and choose when and where you need our support.” Bruyere tells us that Intratem saves their clients both time and money. Time saving because mobility cost management can be such a labor-intensive project that most companies avoid preforming active cost management and, consequently, end up overpaying. Intratem comes in and does a cell phone audit that occupies no more than a quarter of an hour of client time. A week later, the audit outlines a savings plan. The client pays no money for the audit and the service is designed so that the client’s savings will exceed any cost for services. The audit is free and there’s no net cost to the user if he goes forward with the plan. “We want to guarantee a return on your investment, every month of your contract.”

About Intratem

Since 2004, Intratem has recognized the tremendous impact of mobility on company success. Now, with more than 18 years in business and with mobile technology being more important than ever, we pride ourselves on tailoring our solutions to our clients’ needs. Built on a strong foundation of Dignity, Integrity, and Expertise as our governing principles. Intratem Mobility Lifecycle Management enables IT teams to offload mobility management, end-user, device, and carrier support, as well as reporting, procurement, staging, kitting, and inventory management. Coupled with industry-leading expense reduction practices, we're able to become your mobile MSP while lowering overall spend.

Visit https://intratem.com/

24x7 Advantage Technical Service Desk delivers world class service, world class MSP opportunity, Special Holiday Podcast: How can you be on-game, when much of your U.S. based staff might otherwise want to watch The Game?

It’s the busiest travel day of the year, in the US. Family. Holiday… Football. And several well-known and well learned experiences says that these are the days when an MSP’s customer might just happen to need technical support. And that need just happens to coincide when staffing to meet that need can be challenging. How can you be on-game, when much of your U.S. based staff might otherwise want to watch The Game?

24x7 Advantage Technical Service Desk

24x7 Advantage offers U.S. and Canada based MSPs an ability to offer the support their customers need, all the time, detaching place, season, and calendar staffing and service demand issues with an always ready posture. “Our clients are keen to be competitive - outsourcing in one form or another is a common model.  But they also require service excellence. They don’t necessarily want their own customers to know they are outsourcing, so the integration of our white label services into their own needs to be seamless, and our services flawless. We’ve been successful in delivering this to our clients,” says Michelle Fiegehen of 24x7 Advantage.

In this timely podcast, Fiegehen tells us about 24x7 Advantage and how it adds a market advantage to any MSP looking to stand out in a crowded market and become that on-going go-to resource that creates on-going opportunities and growth. The company utilizes minimum level 2 support engineers who have a proven track record of technical expertise and high-resolution rate. To make sure her team reflects a deep bench of experience, Fiegehen has pushed turnover rate almost to zero, by offering premium benefits. She also leverages time differences to her team’s advantage, utilizing a global workforce who are working during a regular workday while it’s nighttime in America.

“Most clients start small to try us out, then gradually expand their usage once they see the benefits and realize the risk is low.” As good experiences aggregate, the relationship typically grows. “After 3 months, we have enough data to propose a range of pricing models with varying degrees of flexibility. For example, some clients remain on a draw down model, others prefer to switch to a per device model.” In addition to the Global Service Desk, 24x7 Advantage offers NOC, SOC, Patch Management, remote support, email management, backup and storage management, policy enforcement and performance reporting.

Visit www.24x7advantage.com  email [email protected] or US 646 7661949

24x7 Advantage Technical Service Desk

MSPAA offers SMBs resources, MSPs opportunities and community, Snom at the Show Podcast: It’s a free tool for SMBs to find trusted and embedded managed service providers, all over the country, TEBO

“It’s a free tool for SMBs to find trusted and embedded managed service providers, all over the country,” says Jake Charen of the Managed Service Providers Association of America, MSPAA. As with Amazon, which often presents a diverse range of sources for consumers, the MSPAA works to offer SMBs a place to shop for qualified and experienced help. Meanwhile the MSP community benefits by being a part of a community where they can network, work cooperatively, and find new business. Charen outlines how the MSPAA works, how their free website connects people and companies, and their search systems work.

TEBO

People can shop for specific backgrounds or experiences based on what the challenge or project might be. MSPAA vets the companies that are listed and carefully curates’ information on their search pages. We also learn about the Technology Enhanced Business Operations Conference (TEBO) to be held in Denver on October 10 in Denver.

MSPAA, the Managed Service Providers Association of America, is a highly regarded organization with a commitment to promoting industry excellence, fostering collaboration, and advocating for the interests of its members, MSPAA plays a pivotal role in the managed service provider ecosystem. MSPAA offers essential solutions for businesses, including fast and cost-free access to approved IT vendors, national coverage, and advertising, as well as a program that sponsors education. The association also provides access to listings for events, support resources for Managed Service Providers, and a newsletter that reaches over 78,000 email subscribers. For more information about MSPAA, visit https://mspaa.net

MSP News

MSPAA offers SMBs resources

Snom selling with you, not to you, presenting at three Canadian events, Snom at the Show Podcast: AI, UCaaS, day to day challenges sessions, Snom Canadian Show Plans in November and December: “We are people people. We can be reached. Anybody can have a conversation with us.”

“Snom is a different kind of a manufacturer, a different kind of vendor, says Antoine Karachekhlian, Snom Channel Director for North America. “We are people people. We can be reached. Anybody can have a conversation with us.” Marc Magliano, VP of Channels recently said that, "Snom sells with you, not to you" in a "feet on the street" approach of helping partners, directly. In this podcast Karachekhlian invites Canadian channel companies to check out three accessible, local events and to get to know Snom better. At a time when many companies are becoming increasingly unreachable, Snom is stressing access and teamwork.

“In the coming months we have three events in Canada where we will be present with our partners,” says Karachekhlian. “It’s the iTech events: November 28 in Calgary, November 30 in Vancouver, and December 7 in Downtown Toronto. In all three events Snom will be participating in a speaking session where opportunities and new ideas will be presented. In this podcast, recorded at the recent CVxExpo in Phoenix, Karachekhlian outlines Snom’s presence and availability at these events, spread out across Canada.

In Calgary, Snom will take on UCaaS and day to day issues companies face. In Vancouver, which promises to be a larger format event, Snom will also present on UCaaS and practical issues and challenges.

In Toronto Snom will team up with Snom partner Singlewire for a talk on AI and communication. The events give people a chance to shop for solutions, for partners to improve portfolio diversity and to explore the sessions to learn more.

Visit www.snom.com

Snom News

AI can make contact centers deliver real CX, 8x8 Podcast: Industry Leader Sees Contact Center Refresh Underway, 8x8 Podcast

Lisa Martin, the Chief Revenue Officer at 8x8

“It’s not just about digital transformation, but the impact that Generative AI can have on a company’s ability to deliver personalized customer experiences,” says Lisa Martin, the Chief Revenue Officer at 8x8. Martin notes that the contact center has been using the same at least recognizably technology for decades. Meanwhile the promise of improved customer experience (CX) has remained largely elusive. Now, if available technologies are deployed in just the right way, a real personalized experience is possible. Martin sees the contact center as being as the heart of many businesses and organizations. The contact center can make, or break CX, make or break brand images in the view of the customer, a most critical observation in an age when customer chatter, online reviews, can determine demand.

“When you’re relevant and can help a company grow revenue or customer retention, you become critical to them. You’re at the heart of what an organization needs to be successful,” says Martin, underlining the partner’s role in delivering improved contact center CX outcomes.

Martin is responsible for driving and maximizing revenue growth, overseeing sales strategies, and managing the global sales organization. Martin is a recognized sales executive with over 15 years in the contact center and communications sector. Today, we'll be speaking to her about her role at 8x8 and how she got involved in the contact center space, the future of the contact center, and the customer experience.

Visit Learn about 8x8 for Contact Center

8x8 News

STIR/SHAKEN: understanding the basics, how it works and how get compliant, ClearlyIP Podcast:  we're diving deep into the world of STIR/SHAKEN

“It’s not supposed to stop spam calling,” says Tony Lewis, CEO of ClearlyIP. “That’s a myth. It’s supposed to give the industry a way of quickly tracing the spam call to see who originated it.”  In today’s podcast, we're diving deep into the world of STIR/SHAKEN, a technology that's making waves in the telecommunications industry with Tony Lewis, who is an expert in STIR/SHAKEN technology and assists telecommunication service providers in achieving compliance. If you've ever wondered about those annoying spam calls or the legitimacy of incoming phone calls, you're in the right place. We'll break it all down for you today.

STIR and SHAKEN are acronyms that stand for "Secure Telephony Identity Revisited" and "Signature-based Handling of Asserted information using toKENs." These are two standards that work together to combat caller ID spoofing and robocalls, a problem that has plagued phone users for years. Tony walks us through how this process works. Tony also explores the limits of the system, as currently practiced.

ClearlyIP offers STIR/SHAKEN in their SIP Trunking offerings. ClearlyIP Telecom Resellers and Partners sell trunking to customers as an agent or reseller. Either way ClearlyIP assists them with being STIR/SHAKEN compliant.

About ClearlyIP

With decades of leadership in communications and developing innovative telephony solutions, the team at ClearlyIP provides world-class telecommunications services, applications, and customer-premise hardware to businesses, ITSPs, OEMs, and other communications providers across the globe. Product offerings include Brandable IP Phones, VoIP Appliances, a Suite of Advanced Cloud Services, and a feature-rich SIP Trunking platform with full compliance with Kari’s Law. ClearlyIP is privately held and headquartered in Appleton, Wisconsin, and utilizes a “Build and Buy” strategy for company growth, building products that help us grow organically and via strategic acquisitions; more at www.clearlyip.com.

Visit www.clearlyip.com

Feet on the street: Industry leader shakes up distribution approach, signals hands on involvement in helping sellers sell Snom products.

TR's Doug Green joins Marc Magliano, Vice President of Channel Business at Snom Americas om a special podcast. Watch below.

“Feet on the street to help drive resellers to our distributors, and feet on the street to enable our distributors,” says Marc Magliano, Vice President of Channel Business at Snom Americas. In this podcast, Marc lays out a refreshed vision of charging up the Snom distribution system and turning it into an engine of growth for all the constituent partners, dealers, and distributors. Marc describes this as a push-pull ecosystem, which he sees as “… what you want for a healthy channel.” Discussing achieving the right mix of people, product and kinetic energy, Marc tells us that he’s taking a very hands-on approach. “When you get that trust from your channel, based on those relationships, the sky is the limit.”

Sell with you, not to you.

A notable part of the strategy and culture Marc is building, is a based on a new take on the us and them variable. Marc sees Snom as selling with their partners in the field vs selling to them. He tells us that his team and strategy are curated around a ‘with you’ stance, where channel companies are in an active partnership. Stronger relationships are set to grow margins and fewer mistakes.

Verticalization: Retail, Automotive, Hospitality, Hospital

Snom is seeing strong demand especially in several retail, automotive, hospitality and hospital verticals. Marc ties this to Snom’s advanced work in DECT technology and how DECT matches the needs of places with cabling and wiring challenges. Snom is gearing up to help their partners in the field craft solutions that match up to specific vertical challenges.

Snom is a leading provider of cutting-edge communication solutions, offering innovative products and technology to enhance remote collaboration. With a focus on user-friendly design and superior audio quality, Snom’s products are trusted by businesses worldwide.

Visit https://www.snomamericas.com/

Snom News

Hospitality refresh opportunity: webinar on how to win in hospitality market, ClearlyIP Podcast : Join Executives Bre Fernie and Tony Lewis of ClearlyIP in a webinar event this Thursday, November 9th, at 11 AM PST. 

Learn how to win in the hospitality industry.  There is a paradigm shift happening with hotel communication platforms moving to cloud-based solutions. They will do a deep dive into the benefits and advantages, plus a look at modern technology with a live demonstration of ClearlyIP’s ‘ComXchange,’ a hospitality-designed communication platform offering on-premise,  hosted cloud-based, or best of both worlds- hybrid deployment options.

Hospitality refresh opportunity: Webinar Includes

ClearlyIP’s history and what makes us experts in hospitality telecom

The shift of hotels to cloud-based communication platforms

A deep dive into on-premise, hosted cloud-based, and hybrid deployment options and the various benefits and advantages

Enhanced 911 and telecom laws compliance

Enhanced features, services, and products for a total telecom hotel solution

Property management system integration

Live demo of ClearlyIP's ComXchange, a modern hospitality-designed communication platform

Q&A

About ClearlyIP

With decades of leadership in communications and developing innovative telephony solutions, the team at ClearlyIP provides world-class telecommunications services, applications, and customer-premise hardware to businesses, ITSPs, OEMs, and other communications providers across the globe. Product offerings include Brandable IP Phones, VoIP Appliances, a Suite of Advanced Cloud Services, and a feature-rich SIP Trunking platform with full compliance with Kari’s Law. ClearlyIP is privately held and headquartered in Appleton, Wisconsin, and utilizes a “Build and Buy” strategy for company growth, building products that help us grow organically and via strategic acquisitions; more at www.clearlyip.com.

Register here: https://www.clearlyip.com/events/a-telecom-solution-custom-made-for-hospitality/

Hospitality refresh opportunity

Join us in this insightful episode of the Telecom Reseller podcast as we sit down with Sam Colley, CEO of Pod Group, to discuss the dynamic intersection of AI and IoT. In an era where technological advancements are rapidly transforming our world, understanding how AI can empower IoT networks is more crucial than ever.

Sam Colley, CEO Pod Group

Sam sheds light on the practicalities and promises of integrating AI with IoT, from enabling smart, proactive systems that revolutionise everything from homes to healthcare, to driving operational efficiencies and equipment reliability. Yet, the discussion remains grounded as we also navigate the complexities of data privacy, algorithmic transparency, and the technical challenges of melding AI with existing IoT frameworks.

Don't miss this opportunity to gain valuable insights from a leading industry expert on how AI and IoT are reshaping the landscape of technology, business, and daily life.

Visit www.podgroup.com