Telecom Reseller / Technology Reseller News

“We’re part of the governance mechanism telcos need for AI to be safe, secure, and performant,” said Stephen Douglas, Head of Market Strategy at Spirent.

In this Technology Reseller News podcast, Publisher Doug Green interviews Stephen Douglas of Spirent, one of the world’s leading test, measurement, and assurance providers for the ICT sector. The conversation takes a deep dive into how telecom service providers are uniquely positioned to lead in the era of sovereign AI — and why rigorous testing and assurance will be critical to their success.

As AI moves from training clusters into live consumer and enterprise applications, the demands on network infrastructure are shifting dramatically. From unpredictable traffic bursts to strict data sovereignty regulations, Douglas explains how these changes represent both a threat and an opportunity for telcos.

Central to the discussion is the concept of Sovereign AI — the idea that governments and mission-critical industries will require localized, compliant, and secure AI infrastructures. Far from being a constraint, Douglas argues this trend offers telcos a new chance to move beyond the “fat dumb pipe” role and become national AI enablers.

By leveraging their deep, distributed infrastructure, trusted relationships, and regulatory experience, service providers can offer GPU-as-a-service, AI model orchestration, and privacy-compliant platforms. But as Douglas warns, with opportunity comes accountability. Telcos will need to validate AI model behavior, prevent hallucinations, ensure security doesn’t degrade performance, and continuously test compliance.

Spirent, Douglas notes, plays a crucial role in enabling this transformation: “From performance validation to continuous compliance audits, we’re helping service providers become the trusted AI platforms of the future.”

To learn more about Spirent: https://www.spirent.com

In a special episode leading up to the CCA European Summit, Doug Green, Publisher of Technology Reseller News, interviews Mattias Ohde, Investor and Advisor at Meetric, a conversational intelligence platform purpose-built for service providers.

At the Brussels event, Ohde will join a panel on “The Power of an Open Best-of-Breed Ecosystem Approach,” where he’ll explore how providers can stay competitive in an AI-driven world without being locked into monolithic tech stacks.

“There is no longer time to build everything yourself,” says Ohde. “The pace of innovation is too fast. To keep up, you need an open infrastructure where best-of-breed technologies can be added, replaced, and evolved.”

Meetric’s white-label platform goes beyond basic call transcription by ingesting data across telephony, meetings, chat, and contact centers to deliver actionable insights, AI coaching, and workflow automation — all integrated into the service provider’s backend.

Built for telecom operators and UCaaS providers, Meetric’s offering includes full portals for onboarding, billing, and provisioning — allowing service providers to package cutting-edge conversational AI as their own branded solution.

Ohde argues this modular, flexible approach is essential in today’s market:

“You don’t win by trying to do everything in-house. You win by assembling the best and letting your platform evolve with the needs of your customers.”

Ohde also praises the CCA event itself:

“What’s unique about this summit is that it isn’t just a showcase — it’s a gathering of forward-looking thinkers focused on real innovation. Even competitors are collaborating to raise the industry standard.”

With an expanding toolkit and a partner-first mindset, Meetric represents the type of ecosystem thinking that’s redefining the future of cloud communications.

Learn more: https://www.meetric.com

Event details: CCA European Summit – Brussels, June 16–17, 2025

In this special preview of the CCA European Summit, Doug Green, Publisher of Technology Reseller News, interviews Jeff Korn, CEO and Chairman of Crexendo, a leading telecom platform provider and active member of the Cloud Communications Alliance (CCA).

Set to speak on a key panel at the Brussels event, Korn outlines Crexendo’s bold vision for open, best-of-breed ecosystems in telecom. “We recently surpassed 6 million users, making us the third largest platform in the U.S. serving third parties,” Korn reports. “That growth is driven by our open APIs, flexible deployment options, and a commitment to giving customers full control of their platforms.”

Crexendo’s NetSapiens platform enables providers to shape telecom solutions to fit their own business needs — not someone else’s template. “We don’t believe in one-size-fits-all,” says Korn. “With our open APIs and customizable interfaces, our licensees can create exactly what they need — or integrate tools from any vendor they choose.”

One of the platform’s most disruptive features is its pricing model: Crexendo charges by sessions, not seats. “Why should schools or hotels pay for phones that aren’t in use? You only pay for the sessions you need,” says Korn. This usage-based pricing creates massive cost-efficiency for verticals with seasonality or compliance-based phone requirements.

Looking beyond North America, Korn discussed Crexendo’s expansion across EMEA, highlighting a strategic partnership with Oracle Cloud Infrastructure (OCI) that allows the company to rapidly deploy localized services in countries with strict data sovereignty laws. “We can now spin up a compliant, country-specific instance in days,” notes Korn. “That’s a game-changer for growth across Europe, Africa, and Asia.”

As Crexendo continues its global ascent, Korn will join other industry leaders in Brussels, sharing how openness, flexibility, and customer-first design can power innovation across borders.

Learn more about Crexendo: https://www.crexendo.com

Event details: CCA European Summit – Brussels, June 16–17, 2025

“The impact is now,” says Damon Finaldi, President of TeleCloud. “In under a year, this will become more commonplace in the telecom business.”

In this episode of Technology Reseller News, Publisher Doug Green welcomes back Damon Finaldi of TeleCloud, a Cloud Communications Alliance (CCA) member, for a live demonstration and deep dive into one of telecom’s most talked-about innovations: vCons (Virtual Conversations).

TeleCloud, a New Jersey-based cloud service provider, has deep roots in direct client interaction across industries like healthcare, auto, legal, and service trades. That close engagement has led to a key insight: data, not just service, is the most valuable business asset—and vCons are the vehicle to unlock it.

Powered by conversational AI, vCons capture and enrich business communications (calls, emails, texts), then deliver actionable insights through TeleCloud’s dashboard interface. Finaldi explains how this real-time analysis reveals call trends, sentiment, tone, and key phrases, offering triggers and alerts to preempt issues before they escalate.

“We’re not just recording calls—we’re making the data useful,” Finaldi says. Through integration with vertical-specific applications, such as appointment systems for urgent care clinics, TeleCloud is enabling real-time business intelligence across customer interactions.

Key takeaways from the podcast:

vCons turn voice and text data into actionable insight with AI

TeleCloud’s platform now delivers real-time sentiment and trend analysis

Insights dashboards trigger alerts and stitch together multi-channel data

Service providers must adopt this or risk losing relevance—and valuation

The vCon format is being approved by the IETF as a global standard

As AI adoption accelerates, TeleCloud is positioning itself not just as a cloud provider—but as a business intelligence partner. The future of telecom, Finaldi argues, lies in offering clients more than connectivity—it’s about delivering clarity.

Learn more at: https://telecloud.net

Julia Evans

“We want people to ask these questions,” says Julia Evans, Group Operations Director at TXO. “This gives our customers and partners a real indication of what they’re actually doing in real time.”

In a new episode of Technology Reseller News, Publisher Doug Green speaks with Julia Evans of TXO about a groundbreaking sustainability initiative: the TXO Carbon Calculator. Developed in partnership with the Carbon Trust, the calculator gives telecom operators and enterprises a powerful tool to measure the carbon savings of reusing, refurbishing, and recycling network equipment instead of buying new.

TXO, a global technology lifecycle partner, helps service providers extend the life of their assets by decommissioning, repairing, reselling, and responsibly recycling telecom infrastructure. As Evans explains, with the continued move to the cloud and digital transformation accelerating, there’s a surge in decommissioned equipment—and a massive opportunity to manage it sustainably.

The Carbon Calculator is now available through TXO’s iTrack portal and provides customers with validated, downloadable data on carbon savings. In some cases, using refurbished components rather than new ones can reduce emissions by up to 93%. Evans emphasized that the methodology is rigorous and backed by the Carbon Trust, ensuring customers can confidently use this data in sustainability reports and procurement planning.

In a telecom environment where sustainability is becoming a key procurement driver, TXO’s offering stands out—not just for reducing emissions, but for making those savings measurable, reportable, and impactful.

TXO is also expanding in North America following the acquisition of Airway Group, further growing its reach and ability to support circular economy practices globally.

Learn more at: https://www.txo.com

“Got vCon? You will.” — Jeff Pulver

In this special edition of the Technology Reseller News podcast, Publisher Doug Green sits down with Jeff Pulver, creator of the Pulver vCon Report and longtime voice of innovation in telecom, to explore what Pulver calls the "sleeper technology of 2025": the vCon.

A vCon, or virtualized conversation, is more than just a recording—it's a standardized, structured file format that captures the full depth of business conversations across any channel, whether voice, video, email, or chat. Pulver describes it as “robot food for AI,” the foundational data businesses need to fuel next-generation automation, analytics, and compliance tools.

“The moment the call ends is when the real magic starts,” says Pulver. With vCon, conversations become searchable, analyzable, and actionable. From real-time sales dashboards to AI-driven support insights, Pulver argues that vCon files are unlocking "organizational memory" in ways businesses have never seen.

Pulver draws parallels between vCon today and SIP (Session Initiation Protocol) in its early days—both were initially niche innovations that became foundational. He also highlights the growing vCon ecosystem, noting that over 30 companies are already building with the standard, and invites others to get ahead by building their “vCon strategy.”

Upcoming Events:

Fall ‘25 VON: Evolution, September 15 in Washington, D.C.

Fall ‘25 vCon Conference, October 21-23 in Dallas, TX

Throughout the episode, Pulver emphasizes that vCon technology isn't about hypothetical futures—it’s happening now, with real tools like conservers (e.g., conserver.io) and protocols like SCITT (Supply Chain Integrity, Transparency, and Trust) shaping a trustworthy foundation for AI-powered enterprises.

Whether you're in telecom, compliance, support, or just managing a messy digital life, Pulver’s message is clear: “What’s your vCon strategy?”

Subscribe to Jeff’s thoughts at thejeffpulver.substack.com

Stay tuned to Technology Reseller News for more on the vCon revolution.

"The problem is way bigger than people think… scams are now so good, even cybersecurity professionals fall for them." — Dmitri Vellikok, VP of Embedded Security, F-Secure

In this compelling Technology Reseller News podcast, publisher Doug Green speaks with Dmitri Vellikok, Vice President of Embedded Security at F-Secure, about the urgent need for cybersecurity resilience in an AI-driven threat landscape. With nearly four decades of experience in digital protection and a long-standing, behind-the-scenes role powering cybersecurity for major telcos, F-Secure is stepping up efforts to help service providers build networks that are not only secure—but resilient.

Dmitri Vellikok

The conversation dives deep into how AI is a double-edged sword: enabling advanced threat detection, but also fueling a new generation of sophisticated scams that are increasingly difficult to identify. Vellikok discusses findings from F-Secure’s recent global consumer security survey, which revealed that while 70% of users believe they can spot a scam, 43% have actually fallen victim—highlighting the growing disconnect between confidence and reality in the digital age.

Vellikok emphasizes the critical role telecom operators can play in defending users. With access to rich behavioral and traffic data, service providers are uniquely positioned to identify and prevent threats in real time—especially as AI enables more targeted and scalable attacks. He outlines how F-Secure is working to empower these providers with predictive cybersecurity tools, including the concept of a “threat score” that can alert users when they’re most at risk.

Importantly, the podcast also addresses the balance between robust security and seamless user experience. Consumers, Vellikok notes, don’t want tutorials or pop-ups—they just want problems to quietly go away. This insight is guiding F-Secure’s approach to embedded protection that works silently and effectively behind the scenes.

As 5G continues to roll out globally, the conversation ends on an optimistic note: this new architecture not only enhances connectivity but offers new opportunities for layered, real-time security solutions tailored to tomorrow’s threats.

Learn more about F-Secure: https://www.f-secure.com/us-en

“The opportunity is real, the margin is built-in, and the customer already trusts you.” — Jake Jacoby, TELCLOUD

In the latest episode of POTS and SHOTS, Doug Green, Publisher of Technology Reseller News, sits down once again with Jake Jacoby, co-founder of TELCLOUD, for a fresh look at one of the hottest—and simplest—ways for resellers to grow revenue in 2025: POTS replacement.

This installment of the TELCLOUD series focuses on keeping it simple. Jake walks us through how TELCLOUD 's white label program empowers resellers to launch fully branded POTS replacement services without the headaches—no heavy lifting, no upfront hardware costs, and no telecom experience needed.

“Telecom might be complicated,” says Jacoby, “but we make it easy. Resellers can use our platform to deliver complete solutions—connectivity, equipment, install, support, even billing—under their brand.”

And for those not ready to fully commit, TELCLOUD offers a tiered entry path. Whether you're ready to become a full reseller or just want to earn commissions through agent partnerships, TELCLOUD has a model to fit your readiness—and your customers' needs.

Jacoby explains how TELCLOUD’s OPEX model and turnkey setup allow partners to begin earning revenue from day one, enabling anyone from seasoned MSPs to telecom newbies to enter the POTS replacement space with confidence.

“Some MSPs don’t even do telecom—but they’re already in front of elevators, alarm systems, fire panels. They’re standing right in front of the POTS opportunity.”

And of course, it wouldn’t be POTS and SHOTS without tequila. This week’s pour: Fortaleza Still Strength Blanco—unaged, uncut, and packed with flavor. “It’s strong, spicy, and pure—just like our message today,” says Jacoby.

Next episode: Fixed Wireless Access with Verizon Business’ Jennifer Skinner

Tune in as we explore what’s brewing in broadband, and how resellers can tap into new connectivity models.

Learn more about TELCLOUD:

https://telcloud.com

844-900-2270

"You’re not building for today—you’re building the next, and the next after that." — Daan De Wever, CEO & Co-founder, Dstny, “AI assistants are the biggest invention since the internet.”

Dstny, is the official host of the 2025 CCA European Summit in Brussels, Belgium (June 16–17)

In this podcast, Technology Reseller News Publisher Doug Green interviews Daan De Wever, the CEO and co-founder of Dstny, who is also serving as the official host of the 2025 CCA European Summit in Brussels, Belgium (June 16–17). The conversation offers a preview of the summit’s content, speakers, and a candid discussion of the evolution—and future—of cloud communications in Europe.

De Wever describes Dstny as a leading European cloud communications provider serving over 5 million users, with deep expertise in SMBs and global growth through Microsoft Teams integration. He shares why Brussels was chosen as the summit venue, calling it the true center of Europe—and an ideal location for a landmark gathering of cloud leaders.

This year’s keynote speaker, Herman Van Rompuy, the first president of the European Council, will join a lineup of prominent voices including Times of London, Cavell, and Dave Michels. De Wever himself will deliver a keynote titled "The Entrepreneur’s Journey," offering a transparent look at how Dstny built long-term value through disciplined strategy, authentic leadership, and true integration—not just financial "pileups."

“AI assistants are the biggest invention since the internet.”

On AI, De Wever doesn’t mince words: “AI assistants are the biggest invention since the internet.” He argues that cloud providers must stop thinking of UCaaS as the final product—“It’s legacy”—and instead prepare for dramatic change. Dstny, he reveals, is already moving to integrate AI into their core platforms with patented technology aimed at faster innovation delivery.

De Wever also offers a sober view on M&A in the sector: "Many companies are just stacking assets. But real builders think about story, integration, innovation, and the long-term customer value."

The conversation ends on a high note with a nod to hospitality: De Wever personally curated a private pre-summit dinner and will serve as the evening’s sommelier. “There will be no bad wines at the CCA Summit,” he jokes.

To learn more about Dstny, visit: https://www.dstny.com

To register for the summit: https://www.cloudcommunications.com/events/eu-summit-2025

"VoIP is table stakes. Now we’re in Cloud 3.0, where value comes from how you integrate and differentiate." — Dave Dadds, CEO, VanillaIP & Uboss

In this special Technology Reseller News podcast for the Cloud Communications Alliance (CCA), TR Publisher Doug Green speaks with David R. Dadds, CEO of VanillaIP and Uboss, about the evolving state of cloud communications—and why European SMBs must rethink digital transformation as they enter the AI-driven era of "Cloud 3.0."

Dadds, who will speak on the panel "European SMBs Digital Transformation Maturity Level and AI Adoption" at the CCA European Summit in Brussels (June 16–17, 2025), shares insight into VanillaIP’s journey and Uboss’ evolution from a service tool for BroadSoft providers into a full-fledged cloud enablement platform. “We’re not just supporting VoIP anymore,” says Dadds. “We’re enabling service providers to package Microsoft 365, Webex, Stripe billing, and more—instantly, at scale, with self-service models.”

The conversation turns toward AI, where Dadds emphasizes that “the opportunity is real, it’s here, and it’s accessible.” He highlights sentiment analysis and transcription as early AI use cases gaining traction with customers, but says the real frontier lies in customizable, integrated services for verticals like legal or healthcare. “If everyone sells the same VoIP package, price becomes the differentiator,” Dadds warns. “That’s not sustainable.”

Dadds coins the term “Cloud 3.0” to describe today’s communications landscape—one where voice is just one of many components. “The real ROI,” he says, “comes from combining collaboration, CRM, contact center, AI, and more, into a smart, responsive platform tailored to how people work today.”

He encourages resellers to explore VanillaIP’s and Uboss’ tools for enabling self-service sales, real-time provisioning, and vertical-specific differentiation—accessible via:

vanillaip.com

uboss.com

To attend the CCA European Summit and see Dave Dadds live, visit: https://www.cloudcommunications.com/events/eu-summit-2025