Mahesh Shenoi

“AI and Automation has been a game changer for Telecom sector, and Firstsource has pioneered many real life use cases for Telcos” says Mahesh Shenoi, Vice President of Technology. In this podcast we learn about real world application of AI & Automation implementations by Firstsource. Mahesh discusses a use case that they conceptualized, designed, and implemented adopting impactful API driven automation solution for one of the largest cable, phone, internet, media, and entertainment clients for their technical support and field agents driving extensive savings to the tune of yearly $6 million in savings.

Telecom sector which is an industry where there are low levels of operational agility and inefficient flow of information with higher operational expenses makes it the ripe ecosystem to adopt AI and Automation. The introduction of GenAI has furthered the possibilities of automation where AI helps to accurately structure the inputs needed for an automation solution to work.

Firstsource is a global technology and BPM services company with revenues of ~800MIllion and 25000 associates providing CX, Intelligent Backoffice operations, Digital transformation, IT services and consulting services. It is an Indian stock exchange listed company with operations in 6 countries offering services in BFSI, Healthcare, EdTech and Communications, Media and Tech industries. What makes them unique is the “Design and Operate” approach with the “digital first digital now” mindset.

Firstsource provides solutions across the telecom industry, including digitally enabled customer care, technical support and revenue assurance services.

Visit www.firstsource.com

“Imagine office in a box,” says Dave Finney Director, Global Alliances at HP/Poly. When HP set out to offer a complete solution set for the new hybrid worker, who better than Poly, to match HP’s product set with two more storied brands, bringing with them end points, conference devices, microphones, headsets, and presence that stretches from landing on the moon to putting on innumerable conference table the famed ‘Poly’. In this podcast, Dave connects HP/Poly’s vision of what work environments look like today and the Crexendo ecosystem of the NetSapiens platform. Partners selling Crexendo will find in HP/Poly a place to deliver on customer expectations, whether in a conference room, audio conferencing, video conferencing, working remote and more. Dave also discusses how HP/Poly can help partners win by offering more and better video.

Visit www.poly.com

The White House has been heavily funding federal IT modernization via the Technology Modernization Fund, in which investments are dedicated to building and improving digital services at federal agencies. The federal government needs to have a modern communication system. Whether it’s the VAS or the IRS, real time communications is vital to the success of the mission of many agencies. In this podcast, VP of Enterprise and Government Markets Dave Hogan discusses the scale of and details of a major modernization, now underway in federal network infrastructure. Dave relates these happenings considering significant growth in Ribbon’s Cloud and Edge solution portfolio. We here about the risks of delaying modernization and the upside of going forward. Dave outlines a place for agencies to start the process of network modernization. Don’t miss Dave’s vision of a how an improved federal communications infrastructure posture will look like when reach the mid 2040s.

https://ribboncommunications.com/

“Because our products are open source, our value is us,” says Dave Dickerson, Director of Channel and Ecosystem Partners. In this podcast Dave discusses how CIQ is opening new opportunities for partners and new possibilities for enterprises. CIQ, launched an in-depth training program for Rocky Linux system administrators, earlier this month.

We also discuss a new partner program that changes the way partners work with vendors. “Our value is making you look good,” says Dave. The CIQ Partner Program is designed for resellers and integrators selling to enterprises and government organizations of all sizes that are deploying and managing infrastructure at scale, data-intensive workloads for product development, scientific research, modeling, machine learning, and AI. With the CIQ Partner Program, a powerful ecosystem has been created that unlocks new opportunities and access to resources centered around open-source tools like Rocky Linux, Apptainer, and Warewulf. Partners are supported in delivering IT infrastructure to organizations worldwide with high-performance computing needs that desire stability, seamless compatibility, and cost-effectiveness. Visit our Partner Program page to learn more."

Visit www.ciq.com

Unleash Your Tech Potential

Join Our 3CX and SNOM Training Event in Las Vegas!

Are you a tech enthusiast eager to stay ahead in the fast-evolving world of technology? Look no further! We invite you to a thrilling two-day event filled with cutting-edge training, enlightening Q&A sessions, and valuable networking opportunities. In the heart of Las Vegas, we're bringing you an immersive 3CX and SNOM training experience that's not to be missed.

Event Details:

Date: November 8th and 9th

Time:

- Day 1: 8:00 AM - 5:00 PM (followed by a Cocktail Reception)

- Day 2: 8:00 AM - 5:00 PM

Location: Las Vegas Marriott

Register now

Day 1: Dive into 3CX and Telin Services

8:00 AM: Start your day with a continental breakfast and freshly brewed coffee.

9:00 AM: Get ready for an enlightening journey as we kick off with Basic 3CX Training by industry experts, Chris and Josh.

11:30 AM: Discover the vast range of Telin Services, presented by Zack and Spencer.

12:00 PM: Recharge with a delightful lunch experience where you can "Build Your Own Caesar."

1:00 PM: Gain invaluable insights into SNOM's Company & Product overview, followed by an interactive Q&A session led by Korey.

2:00 PM: Explore the Failover Solution, a crucial aspect of modern telecommunications, with Chris and Josh.

2:30 PM: Dive back into Basic 3CX Training to further enhance your skills, guided by Chris and Josh.

4:30 PM: Put your newfound knowledge to the test with the Basic 3CX Exam.

5:00 PM: Conclude the day's sessions, leaving you energized and wellinformed.

6:00 PM: Unwind and network during the Cocktail Reception, featuring an "Artisan Cheese Table & Open Bar."

Day 2: 3CX Advanced Training and More

8:00 AM: Start your second day right with a delectable "Breakfast by the Bay."

9:00 AM: Gear up for Advanced 3CX Training, taking your expertise to the next level with Chris and Josh.

11:30 AM: Gain insights into the latest Telin Services, setting you up for success with Zack and Spencer.

12:00 PM: Savor the flavors of the "Baja California Buffet" during a delightful lunch break.

1:00 PM: Delve deep into SNOM's Advanced Technical Overview, followed by a comprehensive Q&A session led by Elizabeth.

2:00 PM: Resume Advanced 3CX Training, building on the foundation laid earlier, with Chris and Josh.

4:30 PM: Put your knowledge to the test with the Advanced 3CX Exam.

5:00 PM: Conclude the event, equipped with advanced skills and newfound connections.

Don't miss this exceptional opportunity to empower yourself with the latest knowledge and insights from 3CX and SNOM. Secure your spot today, and get ready for an unforgettable event with Telin.

Register now for free and secure your seat

Last Day to Book: Tuesday, October 17, 2023

Hotel(s) offering your special group rate:

Las Vegas Marriott for 219 USD per night

Book your group rate for Telin Meeting

Be part of the tech revolution - see you there!

In this podcast, Christian Stredicke, CEO and President of Vodia, and Doug Green, Publisher of TR, discuss how in-office and intra-company video calling is making the post-Covid workplace more spontaneous, more human and perhaps even more fun. Christian and Doug discuss how video calling can help build trust in hybrid/remote environments, and how the real-time combination of voice, text and video will ultimately become the new norm for office cultures. "If you think about it," Christian says, "having a video call in your private bedroom would have been unthinkable, but today’s it’s normal, so a lot of things have changed and I believe it will go on." Christian and Doug also discuss the challenge of translating between SIP and WebRTC via a cloud PBX, so everyone in a company can talk to everyone else, no matter their device of choice.

Visit www.vodia.com

In this podcast, Doug Green from Telecom Reseller is in conversation with Craig du Plessis, Vice President of Analytics at CallCabinet, about “How CallCabinet conversation analytics assists businesses identify and manage business risks.”

Cellular mesh architecture solves hard to reach places, without fiber

Watch the reel

“The idea that you could extend your network by a mile or two without having to run a mile or two of fiber for backhaul, is a game changer, says Allen Proithis, CEO of GXC at the MWC Las Vegas. In this podcast, Allen walks us through the argument for private 5G, and the discusses GXC’s GXC's private turnkey 5G solution for #enterprise. An #enterprise #privatenetwork built on a #cellular #mesh architecture, designed for hard-to-reach locations without fiber, allowing for easier and faster deployment, while providing the full coverage and capacity of a #cellularnetwork, wherever power is available. Allen notes that a private 5G network offers better control over data, and better security. “Private cellular is he way to go… When you want control over your data, private cellular shines.

Allen also points to AI as another reason to look to a private network and to look at GXC. “The food for AI is data,” noting how GXC can do a better job delivering that data, securely.

For channel partners looking for a way to participate in the rapidly growing private 5G market, GXC has an active partner program.

Ohio State University

Allen discusses a recent announcement with Ohio State University. GXC has partnered with CNH Industrial (CNH) and The Ohio State University (OSU) to provide robust private cellular network capabilities for the University’s Molly Caren Agricultural Center. The private cellular network will support the Center’s precision farming initiatives through the delivery of seamless data communication across the campus. Located in London, Ohio, OSU’s Molly Caren Agricultural Center encompasses some 2100 acres, serves as the venue for the annual Farm Science Review, and houses a 67-acre conservation area designed for agricultural and natural resource meetings. The Center’s research focuses on digital agriculture including precision farming, guidance systems, GNSS positioning services, and equipment autonomy.

OSU recognized the need for a reliable communications network to facilitate seamless connectivity among sensors, connected field machinery, autonomous vehicles, and other devices to support research activities throughout the Center. This resulted in the collaboration between GXC, CNH, and OSU to connect communications between CNH-provided farming assets at the Center, and to support the University’s participation in the Agricultural Data Coalition (ADC), an initiative focused on empowering farmers to improve outcomes from data collected in the field.

Visit www.gxc.io

podcast below

"GenerativeAI will change the way we think about AI problems, AI capabilities, forever,” says Matt Sanchez, Global Chief Data and AI Officer of Tecnotree Corporation. Matt tells us that he is seeing the AI transformation taking over where the digital transformation, still in progress, leaves off.  In this podcast, Matt talks about the future of #AI and the #telecommunicationsindustry at MWC Las Vegas 2023. He discuses how Generative AI is transforming #industry and creating a rapid innovation cycle. “I think we will be able to bring new services to market faster.”

Watch the reel. 

Tecnotree Corporation is the only full-stack digital business management solution provider for digital service providers. We enable communication service providers to overcome digital barriers and capture the complete value of automation and connectivity. With over 40 years of deep domain knowledge, technical expertise, proven delivery and transformation capability across the globe, the company’s portfolio spans across open-source technology-based agile products and solutions, comprising of a full range of business processes and subscription management for telecom. Our offerings include pre-integrated B2B2X partner ecosystem across gaming, health, education, OTT, and more. “We’re extending our platform,” says Matt, noting how Tecnotree is delivering to customers on all the promise of Generative AI.

In 2022, Tecnotree acquired CognitiveScale (CS), an award-winning AIML platform that enables scalable enterprise AI development and deployment, to further enhance Tecnotree’s AI-enabled total customer experience. Matt formed CognitiveScale and now head up Tecnotree's #AI work.

Digital transformation into the AI transformation

AI News

Listen to the podcast below

Organizations are rapidly investing in AI technologies – in fact, the newly released 2023 CX Landscape Report found that the vast majority of CX and contact center leaders are looking to invest in a range of AI-powered solutions over the next 12 months for CX purposes, including generative AI solutions (43%).

But this begs the question, will AI eventually replace contact center jobs? This concern is perhaps felt most by agents, with Gartner even predicting that investment in generative AI will lead to a 30% reduction in call center agents. But the truth is, AI may never be as smart as humans.

In this episode of the Telecom Reseller Podcast, we connect with CallMiner CTO Jeff Gallino on the top findings from his company’s annual CX Landscape Report, the role of AI in the contact center, and his thoughts on what he calls the ‘super agent’ era.

About CallMiner

CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.