Telecom Reseller / Technology Reseller News

“Mobility isn’t over. It’s just getting started—and service providers are in the best position to lead.” — Dave Michels, Principal Analyst, TalkingPointz

In this thought-provoking Technology Reseller News podcast, Publisher Doug Green spoke with Dave Michels of TalkingPointz about his upcoming presentation at the CCA European Summit 2025, taking place June 16–17 near Brussels. Known for his witty insights and hard-hitting analysis, Dave shared a powerful message for service providers: UCaaS Mobility 3 is coming—and it’s your moment to lead.

Michels describes UCaaS Mobility 3 as the next evolution in business communications, where UCaaS is no longer just an app on a smartphone (Mobility 2), but directly embedded via SIM, offering users a seamless second business number. Though early initiatives like Cisco Webex Go and Microsoft Teams Phone Mobile have gained traction, adoption has been slower than expected.

“But maybe I wasn’t wrong,” Michels reflected. “Maybe I was just early.” Drawing on his extensive travels across Europe, Michels sees a continent where mobile-first commerce, WhatsApp integration, and SIM-based UCaaS are gaining serious ground—and predicts the U.S. will follow.

At the Summit, Dave will explore how geopolitical headwinds and regulatory shifts are converging with advances in AI and mobile communications. He makes the case that service providers—not OTT players—are now best positioned to drive this change. As UCaaS begins to converge with mobile identity, data ownership, and user expectations, SIM-based integration offers a clear path forward.

“We’ve been living in a broken world of apps, dual phones, and confusing ownership models,” Michels said. “This shift will simplify communications and empower providers to deliver end-user value like never before.”

You can catch Michels live at the CCA European Summit, where his session will offer a fresh lens on opportunity in a time of challenge.

Learn more and register: cloudcommunications.com

Subscribe to Dave’s analysis: talkingpointz.com

“The Cloud Communications Alliance is sending a clear signal: Europe matters.” — Bertrand Pourcelot, CEO, Enreach for Service Providers

As Europe navigates a shifting geopolitical and technological landscape, the 2025 CCA European Summit is stepping up to meet the moment. In this special podcast, Doug Green, Publisher, Technology Reseller News spoke with Bertrand Pourcelot, CEO of Enreach for Service Providers and CCA board member, about the upcoming event to be held June 16–17 just outside Brussels.

Pourcelot emphasized the Summit’s growing role as a strategic bridge between U.S. and European communications providers. “CCA’s goal isn’t just expansion—it’s mutual understanding,” he noted. Enreach, a pan-European provider of Smart Contact platforms, serves over 120 service providers across more than 20 countries and has been central to broadening CCA’s European engagement.

This year’s Summit will feature a tightly focused one-and-a-half-day program, balancing telecom and UCaaS innovations with high-level insights into Europe’s regulatory dynamics, AI adoption, and the global economic environment. Key speakers include Herman Van Rompuy, former Prime Minister of Belgium and first President of the European Council, and the Economics Editor of The Times of London—offering dual lenses on EU and global market drivers.

Pourcelot will host a panel on “The Power of an Open, Best-of-Breed Ecosystem,” spotlighting how platforms and vertical integrations can unlock end-user value. Panelists will include leaders from CloudCTI, Akixi, Mitric, and other innovators in analytics, CRM, and AI-powered services. “Innovation thrives when there’s openness, orchestration, and true partnership,” Pourcelot said.

To learn more about the CCA European Summit, visit the Cloud Communications Alliance website. For more on Enreach’s service provider offerings, explore https://www.enreach.com/sp.

In this forward-looking episode of Technology Reseller News, Doug Green interviews Srikrishnan (Sri) Ganesan, CEO and co-founder of Rocketlane, following the company’s Propel 2025 conference. Ganesan outlines a new model for the future of project-based services delivery—what Rocketlane calls the Intelligent Delivery Organization.

Rocketlane is a professional services automation (PSA) platform designed to help service delivery teams unify project execution, customer engagement, staffing, and margin control—all on one AI-powered platform. Ganesan emphasizes that the era of traditional professional services is evolving rapidly into a hybrid model of human + AI collaboration, where efficiency, proactive delivery, and superior customer experience are no longer trade-offs—they're intertwined goals.

One major theme of Propel 2025 was rethinking legacy systems and adopting an “AI-first” mindset. Ganesan shares how Rocketlane clients, including leaders from Zoom and Palantir, are already leveraging AI agents to automate documentation, configuration, and even elements of decision-making—allowing human experts to focus on solution design and customer relationships.

“We’re not replacing humans—we’re enhancing them,” Ganesan explains. “Think of AI as an intelligent intern that never sleeps and gets better every day.”

From enabling real-time project health tracking to capturing customer sentiment throughout the project lifecycle, Rocketlane is helping organizations move from reactive firefighting to proactive delivery, making delays and inefficiencies a thing of the past.

Ganesan also cautions that companies stuck in disjointed systems may struggle to compete. “If one company delivers a project in two months, and the other takes eight—customers will pick the faster team every time. It’s less risky, more valuable, and it’s where the industry is heading.”

To learn more, visit https://www.rocketlane.com.

Explore thought leadership and full conference sessions via RocketlaneTV under the Resources section.

In this inaugural episode of a special ASCDI and Technology Reseller News podcast series, Doug Green, Publisher of Technology Reseller News, interviews Noa Sussman of TecEx—a global IT compliance and logistics specialist and ASCDI member—on a deceptively complex topic: cross-border IT shipments.

Shipping tech equipment globally isn’t as simple as handing it over to FedEx or DHL. As Sussman explains, once equipment crosses a border, it enters a maze of tariffs, taxes, permits, and regulations—many of which can lead to multimillion-dollar fines or even trade bans if mishandled. “People think they can just stick something in a box and ship it overseas. But that’s just the beginning of what needs to happen,” said Sussman.

TecEx, a part of VAT IT Group, has become a trusted partner for global IT deployments by offering a critical service: acting as the Importer and Exporter of Record in over 200 jurisdictions. This enables clients—including hyperscalers, OEMs, and resellers—to enter new markets without establishing a legal entity in every country.

Sussman shares harrowing stories of companies that ignored compliance—one fined $1 million and nearly shut out of China; another whose shipments to Mexico were destroyed outright. These cautionary tales highlight why logistics is no longer just an administrative issue, but a boardroom-level concern tied directly to go-to-market success.

“When you’re trying to break into a new region—especially in fast-moving sectors like AI—you can’t afford delays at the border,” Sussman said. “The right logistics partner isn’t just about shipping—it’s about growth, speed, and risk mitigation.”

This episode kicks off a fortnightly series exploring how to “drain the complexity” from global shipping. Upcoming episodes will delve into selecting the right logistics partner, managing shifting tariffs, and understanding evolving international trade rules.

Learn more about TecEx at https://tecex.com/solutions/global-capabilities//?bc=TX0019.

Noa on LinkedIn: https://www.linkedin.com/in/noasussman/

“Verification is no longer a nice-to-have—it’s a must-have,” says Gegham Azatyan, Co-Founder and Chief Business Officer at Dexatel, in a conversation with Doug Green, Publisher of Technology Reseller News. In this episode, Azatyan introduces Dexatel Verify, a new CPaaS solution designed to intelligently authenticate users across multiple channels in real time.

Founded in 2015, Dexatel helps global brands build secure and reliable customer communication through SMS, voice, email, and chat apps like WhatsApp, Telegram, and Viber. Now, with the launch of Dexatel Verify, the company is addressing the rising challenges of online fraud, fake accounts, and high messaging costs—particularly in markets where SMS pricing is prohibitive or unreliable.

Gegham Azatyan

Unlike traditional one-time password (OTP) solutions, Dexatel Verify uses smart fallback logic, a system that dynamically selects the best communication channel for each user and region. If a text message fails, the system might try a voice call or switch to WhatsApp or RCS—all automatically and in real time.

This innovation isn’t just about efficiency—it’s also about cost savings. “Customers using fallback logic can save up to 30%,” Azatyan notes, especially those in high-volume industries like fintech, e-commerce, healthcare, and education. The solution is also fully compliant with GDPR and ISO 27001, making it suitable for businesses operating in regulated sectors.

As Dexatel expands into the U.S. and Canadian markets, Azatyan sees Verify as a critical enabler for companies onboarding new users securely and affordably—turning customer verification into a seamless, cost-effective, and fraud-resistant process.

Learn more at https://dexatel.com

“Disposing of IT equipment is no longer just about recycling—it’s about responsibility, integrity, and biodiversity,” says Wale Arewa, Founder and CEO of Xperien, in this wide-ranging conversation with Doug Green, Publisher of Technology Reseller News. The discussion, part of a special podcast series for ASCDI and TR Publications, dives deep into how Xperien is redefining the IT Asset Disposition (ITAD) landscape across Africa.

Arewa explains that while traditional recyclers often handle equipment at its end-of-life stage, ITAD companies like Xperien engage earlier—during technology transitions—to manage secure data erasure, equipment redeployment, and logistical coordination. What truly sets Xperien apart, however, is its pioneering integration of biodiversity and sustainability goals into the ITAD process.

Marking International Biodiversity Day, Arewa highlighted how Xperien offers clients the opportunity to redirect residual asset value into biodiversity projects—going beyond ESG reporting to real-world impact. From establishing gardens to sponsoring environmental initiatives, Xperien helps enterprises align their ITAD practices with global sustainability and circular economy goals.

Serving blue-chip clients, particularly in the financial services and insurance sectors, Xperien supports operations across ten African territories. The company partners with ITADs and OEMs in the U.S. and Europe, offering secure, accredited services in Africa backed by R2v3 certification. With a robust ERP-backed chain of custody, onsite data destruction, and global resale through over 6,000 dealers, Xperien ensures both data security and maximum value recovery.

Arewa urges North American and European enterprises with African operations to collaborate with local ITAD experts like Xperien to meet compliance, reduce environmental risk, and gain peace of mind. He also invites strategic partnerships to help meet rising demand for refurbished technology across the continent.

“The biggest risk isn’t what you pay—it’s what you ignore. A data leak can cost millions and reputations,” Arewa warns, referencing high-profile compliance failures.

To learn more about Xperien’s services and partnership opportunities, visit https://www.xperien.co.za.

"There’s no other place on the planet where you can get together with owners of these communications companies and talk turkey." — Joe Marion, President, Cloud Communications Alliance

As global tensions reshape the telecom landscape, the Cloud Communications Alliance (CCA) is assembling top leaders for its 2025 CCA European Summit in Zaventem, near Brussels, on June 16–17. In a conversation with Doug Green, Publisher of Technology Reseller News, CCA President Joe Marion offered a detailed preview of the timely and high-level agenda that will bring together executives, analysts, and policy experts for frank dialogue and strategic planning.

With the theme "Navigating the Geopolitical and Economic Crossfire," this intimate 75-person summit is designed for C-level executives and decision-makers. Marion emphasized the event’s relevance to both European and North American providers: "There are no walls in communications," he said, noting how cross-border policy changes, tariffs, and credit issues are affecting providers globally.

Key Highlights of the Agenda:

Opening Remarks by Maheen Khan, Economics Editor at The Times (London), on global polarization.

Market Impact Session by Matt Townend of Cavell on the shockwaves facing European communication providers.

Special Presentation from Zoom, the event’s Gold Sponsor, featuring a yet-to-be-announced product update.

Keynote by His Excellency Herman Van Rompuy, former Prime Minister of Belgium and first President of the European Council.

Industry Insights from Dave Michels, Principal Analyst at TalkingPointz.

Presentation by Destiny CEO Daan De Wever, on growing a pan-European telecom powerhouse.

Panel Discussions on AI Adoption, Industry Disruption, and Strategic Partnerships.

Marion noted that the conference has been designed by European members, for European members, ensuring relevance on topics such as tariffs, trade barriers, and innovation gaps between the U.S. and Europe—particularly in mobile and AI.

“This isn’t a trade show,” Marion stressed. “It’s where real conversations happen—where partnerships are formed, deals are made, and innovation is shared.” Attendees can expect meaningful networking in a close-knit environment that fosters transparent exchange, away from the sales pitches and crowds of conventional events.

Event Details:

Dinner Kickoff: Evening of June 16

Main Event: June 17 at Destiny headquarters in Zaventem, near Brussels Airport

Registration: cloudcommunications.com/EC25

Limited Seating: Only 90 seats available; over half are already sold.

Doug Green concluded the podcast by urging attendees from across the globe to take part: “If you're in the business of communications, this is where you want to be.”

For more information and to register, visit: https://www.cloudcommunications.com/events/eu-summit-2025

“Where’s the gold? It’s in your data.” That was the premise behind a wide-ranging conversation between Doug Green, Publisher of Technology Reseller News, and Lorenzo Romano, CEO of GCX, a global managed services provider with a 30-year legacy of delivering secure networking solutions to multinational enterprises.

Romano describes how today’s enterprises face an evolving paradox: data is more valuable than ever—and more vulnerable. With the explosion of cloud-based applications, AI-driven operations, and globally distributed workforces, organizations must rethink how they manage, protect, and gain insight from massive volumes of data generated across disparate systems.

Romano introduced GNSX—Global Network Secure Experience—GCX’s breakthrough platform that merges secure underlay and overlay architecture to enable a true zero trust network. Built in partnership with Palo Alto Networks and integrated with their Prisma backbone, GNSX embeds SASE at the network layer rather than layering it over existing infrastructure. The result: high-performance, secure access across public and private networks, with real-time visibility into how devices interact with applications.

In a real-world deployment, a customer migrated from MPLS and legacy SD-WAN to GNSX, achieving a 40% cost reduction, better performance, and granular control over user experiences—down to analyzing the quality of individual Wi-Fi connections.

“Security, visibility, simplicity—and significant cost savings,” summarized Green. “GCX didn’t just build a secure network. They redefined what secure, distributed connectivity looks like in the AI and post-COVID era.”

Romano emphasized that GCX’s solutions are globally available, scalable, and supported by a team ready to tailor services to individual client needs. “Our value as a managed service provider is to stay ahead of the curve—and bring our customers with us,” he said.

Learn more: https://gcxworld.com

In this episode of Technology Reseller News, Doug Green speaks with Evan Tomlin, CTO of Hyperion Partners, about how the company is enabling channel partners to step into the Internet of Things (IoT) and wireless monetization space through its powerful, white-label-ready VAST platform.

Originally founded as a dominant Sprint partner focused on hardware and activation commissions, Hyperion has evolved into a multi-dimensional technology solutions company. Today, Hyperion supports large distributors, VARs, MSPs, and integrators through three business identities: partner enablement for wireless monetization, direct managed mobility and lifecycle services, and most notably, full-stack IoT solutions under the VAST brand.

Tomlin explains that VAST is more than a product—it’s a fully staffed, standalone business unit offering:

Multi-carrier connectivity, including terrestrial wireless and Starlink, to provide seamless, location-adaptive service.

Asset tracking with “slap-and-track” simplicity—no bells and whistles, just reliable dots on the map.

Cellular networking, offering turnkey solutions that replace traditional ISP delays with instant, high-performance 5G WAN setups.

“We’re not asking partners to become engineers,” Tomlin notes. “We just need them to understand the basics and bring the relationship—they scratch the surface, and we do the rest.” VAST offers flexible partnership models including full white-label support and technical delivery. The platform plays particularly well in adjacent markets like retail, transportation, and SMBs where existing channel relationships can evolve into high-margin, sticky services.

Hyperion’s VAST platform isn’t about upending a partner’s current identity—it’s about building on it. For those seeking new revenue streams and increased wallet share with existing customers, this is a ready-made opportunity that begins with a conversation.

Learn more: https://hyperionpartners.net and https://vast.global

In this compelling Technology Reseller News podcast, publisher Doug Green speaks with Kristy Thomas, Senior Vice President of Global Channel and Alliances at Vonage, about the evolving intersection of AI and customer service. As a leading Cloud Communications Alliance (CCA) member and a pioneer in VoIP, Vonage is now placing ethical AI at the heart of its strategy for enterprise communications.

Kristy dives deep into one of the most important — and often overlooked — issues in AI adoption: bias. She explains that AI bias in contact centers is less about human prejudice and more about the quality and governance of the data used to train and inform systems. “The bias is only as good as the data you’re giving the AI,” she says, emphasizing the importance of data integrity, routine audits, and transparent data sourcing.

Vonage is investing in building what Thomas calls "governed innovation." That includes ethical design, user consent, and AI systems that operate within clearly defined parameters. With tools like Vonage AI Studio, companies can now easily build voice-driven interfaces — what used to be complex IVR systems — in a low-code environment, dramatically reducing friction and increasing adaptability.

Thomas highlights that Vonage’s AI strategy is multi-threaded. The company is:

Powering its own solutions with AI for real-time enhancements,

Partnering with industry-specific providers for best-of-breed integrations, and

Enabling customers to bring their own AI into the platform.

Importantly, she notes a shift in how buyers approach AI: rather than being informed, many are overwhelmed. That’s where Vonage’s partners play a key role — helping customers identify high-ROI use cases and building practical business cases for AI adoption.

Doug and Kristy also discuss how customer service is becoming the new marketing — a front line where loyalty is won or lost. “Even smaller companies can outpace Goliaths,” Kristy notes, when AI empowers a personalized and secure customer experience.

Vonage’s commitment to trust is backed by its alignment with Ericsson and a strong internal structure focused on compliance and security. Kristy previews Vonage’s participation in Contact Center Week in Las Vegas, where the company will showcase real-world AI use cases that demonstrate measurable business outcomes.

To learn more about how Vonage is redefining contact center engagement through responsible AI, visit Vonage.com.