Telecom Reseller / Technology Reseller News

Christopher Savoie

Starting in 2017, before there was really any discussion about AI, Zapata was already working on their Generative IA solutions for industry. In his conversation with Don Witt of The Channel Daily News, a TR publication, Christopher Savoie, Ph.D., JD, CEO and Co-Founder of Zapata.AI discusses several of the industries that they support including:

Solutions by Industry

Financial Services

Government, Defense & Intelligence

Manufacturing

Telecom, Media & Technology

Transport & Logistics

Christopher starts off by discussing a real-time IndyCar racing solution they are working on for Andretti Global. Because of the racing aspect of the project, it creates issues that are not normally encountered in most industrial solutions. However, they were able to start with 20 years of historical data which was invaluable to the project. The predictive aspect for racing is very interesting.

The same predictive analysis for racing can be proactively applied to every hop and more of a telco architecture allowing them to operate more efficiently with more reliability.

Lastly, Christopher discusses the military supply chain aspect of their solution allows them to identify where problems will happen, what they will affect, and what will need to be done to correct the issue.

Listen in to learn how Generative AI can be applied to your problems and help create solutions for your company.

About: They are Zapata.AI, a global team of scientists and engineers dedicated to solving the most computationally complex problems in industry. They make Industrial Generative AI, a category of enterprise software that harnesses language and numerical models for domain-specific, industrial-scale applications.

Faster and richer simulations, more efficient optimization solutions, inferred data for unmeasurable variables, custom high-performance LLM capabilities

A powerful suite of Generative AI solutions for enriching analytics and customizing large language models tailored to your business.

For more information, go to: Zapata.AI

Mosaicx utilizes 30 years of learning, across a spectrum of verticals, to deliver on the promise of AI improved CX, Podcast

“Mosaicx 360 is an evolution of more than 30 years of innovation and is an ecosystem that includes integrations with over 4,000 businesses and customer experience applications,” says Mosaicx president Rebecca Jones. Mosaicx360 is a comprehensive ecosystem that combines state-of-the-art conversational AI, IVR, data analytics, large language model, and other AI powered technology applications to transform customer experiences and really improve those outcomes for organizations. Leveraging personalized proactive and predictive customer engagements, Mosaicx360 allows organizations to address customer needs efficiently and really boost customer satisfaction. We feel like enhanced customer experiences really drive that great brand loyalty that companies need over time.”

Mosaicx is a cloud-based solution that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its intelligent virtual agent (IVA) technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx is driving CX trends by offering modern conversational AI solutions that help companies achieve long-term success.

Rebecca tells us that Mosaicx has launched a No Hold Time podcast series, where you can hear discussions on the AI, automation, brand interactions, self-service and other ways to improve customer experience (CX). We learn how Mosaicx is using AI to deliver measurable improvements in CX. The company views CX as something that occurs one interaction at a time: every interaction matters.

Visit https://www.mosaicx.com

CallCabinet and Avaya:  CallCabinet is an all-in-one solution for Avaya and cross-UC platform environments, Podcast, "We normalize their data to allow them to get real insight into what that data is."

“We make sure that not only can we record the data effectively, but the way we deal with it, the way we store it is all up to industry and surpassing industry standards,” Ryan Kahan, CEO of CallCabinet. “The customers that are out there using Avaya are our customers. The number of contact centers that are using Avaya is still sky high and really has a large base. And I think it's just been ignored and underestimated for a long time, and we're hoping to change that. We see a lot of our customers who may be using some of the newer technologies for their day-to-day communication.”

In this podcast, we catch up with CallCabinet’s Avaya story. CallCabinet supports a multi-platform environment as well as multiple deployment types (cloud, prem, hybrid), which is what many Avaya customers are working with. CallCabinet can also help with legacy and proprietary data migration - whether this is needed to future-proof their cross-platform organization or because they are moving away from only using Avaya. With CallCabinet, transitions are seamless, and recording data is compliant and safe. CallCabinet integrates seamlessly with both Avaya AURA and Avaya IP Office. “We’re able to give them real insights into what's happening in their contact centers and in their data.”

“We normalize their data to allow them to get real insight into what that data is. And if they want to hand it off to somewhere, it's obviously in a standardized format that, you know, across the platforms. But also that we're able to give them real insights into what's happening in their contact centers and in their data.”

CallCabinet tackles the compliance challenge, and then provides insights, in real time, to the data that’s being generated. The idea is not only stay on the right side of the regulatory regimes, but to be able to utilize the data as well. The company also keeps contact centers in compliance according to the laws of the various nations, which for many big entperise Avaya users, is a realistic scenario.

“It's not unusual for customers to be using Avaya in the contact center, Bloomberg turrets in their trading desks, uh you know teams for their you know day-to-day communication uh slack for you know for other communication and what we do is we bring all of that together so we record all of the various environments we take that data we normalize it we store it based on where the customers’ needs are for compliance or regular regulatory purposes so we may have one customer who's got a contact center in the UK and they want those calls stored in you know in in the UK, but they need to store their Teams conversations in Europe or in South Africa or in the US. And we have that all with one single pane of glass view. Ultimately, the customer logs into one place, they know that all of their calls are recorded and stored where they need to be, but they can search through everything and all of their data through one portal, one location… We normalize their data to allow them to get real insight into what that data is. And if they want to hand it off to somewhere, it's in a standardized format across the platforms.”

CallCabinet’s all-in-one compliant recording and analytics solutions deploy quickly and seamlessly. Avaya is often a long-standing legacy platform that organizations rely heavily on, where multiple tools or UC platforms have been added on to.

About CallCabinet

CallCabinet is the premier cross-platform SaaS provider for end-to-end compliant call recording, AI-driven conversation analytics, call QA, and custom business intelligence reporting. Serving calling, conferencing, and contact centers for all industries, CallCabinet continuously evolves, offering the latest call recording and analytics technology via a single pane of glass UI.

The top critical outcomes expected from enterprise digital technology investments are improving customer experience, improving margins, growing revenue, ensuring compliance/minimizing risk, and increasing employee effectiveness. Ivan Ostojić, Infobip’s Chief Business Officer, discusses what it means to be recognized as a leader by Gartner two years in a row, the investments the company is making in its AI hub, the future of RCS, and its exponential growth in North America.

Visit: www.infobip.com

MG Environmental Consulting is a leader in providing cost effective and quality compliance services in attaining and maintaining certifications, ASCDI Podcast

“MG Environmental Consulting, we provide compliance quality certifications,” Puneet Gupta, Founder and Chief Consultant, MG Environmental Consulting. “We assist organizations, looking for getting R2, V3 certifications, ISO certifications.” MG Environmental Consulting helps their customers obtain and maintain certifications.

Acquiring R2 certification, ISO 45001 Occupational Health and Safety Management, ISO 14001 Environmental Management, RIOS certification, synonymous with the Recycling Industry Operating Standards, are among the certification processes that MG understands and helps their clients master. “We assist them. We are in operation 13 plus years. We have approximately 200 clients all over the globe. We =have done thousands of internal audits, supporting clients in external audits.”

Bespoke Services

We learn that the firm tailors their offerings. The company acts as a sounding board from the concepts the client may initially have. Care is taken to come up with the right pat. "With all these standards, we provide service based on the customer requirements, what makes sense for them as far as their preference, their marketing proposition is concerned, we develop a plan to make sure that what certification would make sense for them"

MG Environmental Consulting is a member of the ASCDI.

Visit https://mgenviro.com/

What is Anti-PR? TR Podcast, “Public opinion and guiding and controlling public opinion is that it's not willy-nilly,”

“Public opinion and guiding and controlling public opinion is that it's not willy-nilly,” says Karla Jo Helms, Chief Evangelist and Anti-PR Strategist for JOTO PR Disruptors. Helms has worked with litigation attorneys, private investigators, and the media to help restore companies of goodwill back into the good graces of public opinion.

In this podcast, Helms discusses anti-PR, PR, marketing and sales in an unforgiving environment and at a time Google’s algorithm changes might be changing the all the rules.  “It's not like bright idea-itis. It's actually a codified body of knowledge that when you apply it, you get results. It's based on physics. It's based on math. And it's based on emotion. And if you understand those three points, you really have to learn physics. You have to know math. Right. And then you have to understand how emotion drives people or doesn't drive people and how you push past emotional barriers. You can understand that people that are on top or companies that are on top need to constantly fill the vacuum.”

Karla Jo Helms is the Chief Evangelist and Anti-PR Strategist for JOTO PR Disruptors

“It's not like bright idea-itis. It's actually a codified body of knowledge that when you apply it, you get results. It's based on physics. It's based on math. And it's based on emotion. And if you understand those three points, you really have to learn physics. You have to know math. Right. And then you have to understand how emotion drives people or doesn't drive people and how you push past emotional barriers. You can understand that people that are on top or companies that are on top need to constantly fill the vacuum.”

Anti-PR is a strategic approach that goes beyond traditional public relations by leveraging crisis management techniques and media algorithms to create resilient, authentic, and consistent publicity for businesses.

Unlike conventional PR, which often focuses on maintaining a positive image through controlled messaging, Anti-PR emphasizes the power of disruption. It aims to shape public opinion by crafting compelling narratives that resonate deeply with audiences, especially during times of media upheaval. Anti-PR allows companies to navigate the challenges posed by changes like Google’s algorithm updates by fostering genuine, engaging stories that capture public interest, ensuring that companies stay relevant and visible in the evolving business landscape.

Anti-PR is a public relations approach developed by JoTo PR Disruptors that emphasizes measurable results over traditional PR tactics. It involves setting clear, data-driven goals for brand awareness and public perception, using principles from crisis management to deliver precise, effective outcomes.

This strategy focuses on three stages: Disruption, Exposure, and Influence, aiming to turn companies into market leaders through strategic, impactful media coverage.

GNX started 6 years ago with the focus on local and global enterprise, their data and their security. Now that enterprise is amid a global transition where enterprise is moving away from MPLS to SDWAN or SASE/SSE – GNX is in a perfect position to help them.

Rick Mur

Don Witt, of The Channel Daily News, a TR publication, speaks with Rick Mur, CTO for GNX about the enterprise migration process. Whether an enterprise is deploying a hybrid solution or one that is all cloud, there are some key factors that need to be identified and resolved for the end implementation. Where is your data? Where is your data going to or coming from? What is the latency? Who are the best service suppliers from which to select?

Listen is as Rick answers these questions and more in a short and very informative podcast.

About: They believe everyone deserves to own and take control of their global connectivity. It’s your next generation network, right at your fingertips.​

They were born with a vision – to simplify global connectivity and everything in between. They are here to break the industry mold, to offer transparency, a carrier-neutral and straightforward approach, and to provide you with the right platform for you to regain total control over your global network. They are here to say: let them make it happen.​

They are here to break down barriers. With over 20 years of experience in the industry, they knew what needed to change to make things better, and that’s exactly what they are doing.​

For more information, go to: GNX.Net

Revolutionizing MSP Operations with Mobile-First Quoting, AI Integration, and Bleeding-Edge VoIP Infrastructure at Viirtue, Part of 1 of 3

Automation of monthly billing with minimal clicks

“For all the folks out there, that are paying for quoting tools, billing tools, you know, platform engineers and all that kind of stuff, what Virtue does is we put all that stuff together for you in one ecosystem and at a price that's very affordable for MSPs to be able to make super high margins,” says Dan Rosenrauch of Viirtue. “We see our MSPs making 70, 80 points oftentimes on the products that they're selling.”

In this first podcast of a series focusing on Viirtue, we learn about this tool’s development and how it benefits the Viirtue partner community.

“Most platform providers have a quoting system … you either have to pay a significant amount of money to integrate if your quoting system will integrate with a tax engine, or something like that. We built all that. We include all those things for free.”

A really wonderful free tool that Virtue has built for service providers so they can go from their entire experience from quote to cash in one platform. And most importantly, it's free.

We learn how the simplification and automation not only improve the life of the partner, but it also improves CX, helps avoid tax driven issues and much more. “When that's all done, we can push it right to ConnectWise automatically for you. It’s seamless and you can keep all your other MSP billing within that platform.”

Visit www.viirtue.com

Guarding the corporate crown jewels from abuse theft and ransom, Sotero Podcast, “We want to make sure that all data stays protected, but we also want to make sure that the data can be accessed and used by the company to drive their business.”

“Even if the external defenses were to be breached you can rest assured that your data or the information is still secure and Sotero is going to make sure that nothing happens to your information,” says Purandar Das, CEO and Co-Founder. Organizations of all kinds understand the challenge to find this balance. Data, as Purandar will tell us, constitute the crown jewel of the organization.

Government agency, hospital, trucking company, law firm, or non-for profit, not only is the data a critical asset, but access to the data, indeed easy access to the data, is central to the organization’s ability to carry out its functions. But that exposure opens a door that can take down the firm. The world’s richest, most sophisticated companies, including carriers, entertainment, retailers, from household name companies to regional libraries, many have been humbled.  “We want to make sure that all data stays protected, but we also want to make sure that the data can be accessed and used by the company to drive their business.”

“We are actually inside the castle, or if you will, inside the network, protecting data. Even if the external protection were to be breached, you've got Sotero in there protecting your information and your data.”

And as Purandar, not only can those attacks come from anywhere and from anyone, but they can also come at any time, and all the time. Many companies lack visibility to the threat.

We learn that even something that might seem harmless, is an opportunity for abuse. “When you put the data into the wild, you're putting consumers, patients, at risk because their information's out there. But you're also helping contribute to building out a massive profile of consumers that is being leveraged by stealing data from multiple sources. When a data set that looks pretty innocuous from one thing, when it's merged with other sources from like two or three places, now you've built an extremely valuable profile of the people you're trying to attack.”

In this podcast we discuss the nature of the threat, and we explore various approaches to keep data safe. We learn about Sotero’s approach. “The protection we provide against that is keep the data encrypted, even if they've somehow got their hands on it, that they have an encrypted copy of the data, which is useless to them. There are two things. One is they can't hold you for ransom, nor can they go extort you by throwing the data into the dark web”

About Sotero

Sotero is a cutting-edge Data Security Posture Management company that closes the DSPM loop of Data Exfiltration. With our advanced DSPM platform, Sotero is able to stop an attacker in motion and render data useless. We are your true ransomware defense. To learn more about Sotero, visit us at: www.soterosoft.com

Sotero Common Use Cases

Ransomware Protection

SharePoint Security

Insider Risk

Data Sharing

3rd Party Data Sharing

Cloud Security

Data Compliance

Security Ecosystem Consolidation

Data Identification and Classification

Data Analysis in Pharma

Data at the Edge

Private Mobile Cloud Takes on Enterprise Campus Wi-Fi gaps, AT&T, T-Mobile and Verizon Coverage Dead Spots and Bandwidth Hungry AI, Highway 9 Mobile Cloud Podcast, “That's why to solve this problem, we've introduced the notion of a private mobile Cloud. I think the question you have now is, what is the private mobile Cloud?”

“People want continuous coverage without any dead spots,” says Alwyn Sequeira of Highway 9. Now, more than ever, there is an expectation that virtually every enterprise faces that employees, vendors, customers, patients, visitors, students, and partners, will expect and likely need excellent Wi-Fi and connectivity to their respective carrier, that’s continuous. Alwyn notes that Wi-Fi gaps, carrier dead spots, and now the explosive bandwidth needs of AI, can create mismatch of need, expectations and results. In this podcast we learn about Highway 9’s response, Private Mobile Cloud.

“That's why to solve this problem, we've introduced the notion of a private mobile Cloud. I think the question you have now is, what is the private mobile."

Highway 9 Networks is the industry's first mobile cloud for delivering cloud-native mobile connectivity and services for the AI-driven enterprise. The Highway 9 Mobile Cloud enables voice + data coverage everywhere, reliable and high-performance mobile connectivity for AI-driven use cases like robotics, factory automation and drones, and always-on mobile data access for top priority apps and communications.

Highway 9 Mobile Cloud enables smart phones, tablets, computers, new AI-driven devices, and the proliferation of next gen IoT to interconnect with apps, data and each other, as well as cloud services.​ It addresses the key enterprise requirements of cleanly integrating into existing IT infrastructure and security policies, seamlessly operating across mobile service providers, and delivering a cloud-based approach to automate and lifecycle manage the full mobile stack.

Developed by veteran leaders from VMware, Highway 9 networks launched from stealth in February 2024 with $25M in funding from top-tier investors Mayfield, General Catalyst and Detroit Ventures.

In the last year, Highway 9 Networks has been recognized as a 'Cool Vendor' in Gartner's 2023 Cool Vendors in Cloud report. Prominent analyst groups like Frost & Sullivan, IDC and Enterprise Management Associates (EMA) have also validated our position in the market.

Visit https://highway9.com/